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Deployment Guide for the
Polycom® CX700 IP Phone
R2 | July 2010 | 1725-31424-001 Rev. A
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Trademark Information ® POLYCOM , the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written
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About This Guide Thank you for choosing the Polycom® CX700 IP phone which enables a new era in unified communications currently unavailable with traditional desktop phones. Connecting a Polycom CX700 to Microsoft® Office Communications Server 2007 R2 allows you to place regular and Voice over Internet Protocol (VoIP) calls, answer calls, forward calls, keep a record of all calls, start a conference call, and click to call from a list of your personal contacts through integration with Micro
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Deployment Guide for the Polycom CX700 IP Phone iv
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Deploying Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment . . . . . . . . . . . .1 DHCP and the Polycom CX700 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 DHCP Search Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 DNS and the Polycom CX700 IP Phone . . . . . . . . . . . . . . . . . .
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Deployment Guide for the Polycom CX700 IP Phone Configuring Windows Server as an NTP Time Source . . . . . . . . . . . . . . . . 43 Enabling Automatic Certificate Enrollment . . . . . . . . . . . . . . . . . . . . . . . . . 45 Making the Root CA Certificate Available to a Polycom CX700 Phone . . 48 Installing a Public Root CA Certificate on a Polycom CX700 Phone . . . . . 49 Confirming the Current Software Version . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 vi
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1 Deploying Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment The Polycom® CX700 IP phone running Microsoft® Office Communicator 2007 R2 Phone Edition is an intelligent IP phone that is designed to get the most out of the Microsoft unified communication platform. The Polycom CX700 phone combines network voice, user-driven design, up-time reliability, quality audio, and the improved communication and collaboration of Microsoft® Office Communications S
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Deployment Guide for the Polycom CX700 IP Phone For the most up-to-date version of the Deploying Microsoft Office Communicator 2007 R2 Phone Edition documentation and the complete set of the Microsoft® Office Communications Server 2007 R2 online server and client documentation, see the Office Communications Server TechNet Library at http://go.microsoft.com/fwlink/?LinkID=132106. DHCP and the Polycom CX700 IP Phone All computers that are on a TCP/IP network must have an IP address for the ne
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Deploying Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment To enable search option 119 for Windows Server 2003 DHCP server: 1. Open DHCP. (To open DHCP, click Start, point to Settings, click Control Panel, double-click Administrative Tools, and then double-click DHCP.) 2. In the console tree, click the applicable DHCP server. 3. On the Action menu, click Set Predefined Options. 4. In Predefined Options and Values, click Add (Option Class Standard), and
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Deployment Guide for the Polycom CX700 IP Phone When the Polycom CX700 phone connects to the Microsoft Office Communications Server 2007 R2, it queries in the following order. 1. Hosts and port pointed to by these SRV records — _sipinternaltls._tcp. — _sip._tls. — _sipinternal. tcp. 2. sipinternal.:5061 3. sipinternal.:443 4. sip.:5061 5. sip.:443 6. sipexternal.:5061 7. sipexternal.:44
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Deploying Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment Outlook 2007 uses Active Directory Service Connections Points (SCP) and DNS SRV records to locate Exchange Server 2007 CAS. However, the device does not support these additional methods. The Autodiscover service finds and presents the various URLs that are used to interact with Exchange Web Services and information about how to connect Outlook 2007 to Exchange Server 2007. The device uses those
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Deployment Guide for the Polycom CX700 IP Phone Although the actual operations of these two providers are closely related, they appear independent to the time service. By default, when a computer that is running Windows Server 2003 is connected to a network, it is configured as an NTP client. The Polycom CX700 phone searches for a NTP server in DNS as follows: • NTP SRV record (UDP port 123) — _ntp._udp. pointing to NTP server If it cannot find the NTP SRV record, it will try t
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Deploying Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment • TLS (Transport Layer Security) and MTLS (Mutual Transport Layer Security) enable endpoint authentication and instant messaging (IM) encryption. Media streams are encrypted by using Secure Real-time Transport Protocol (SRTP). These fundamental elements work together to define trusted users, servers, and connections. The resulting trust relationships provide the foundation on which the complet
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Deployment Guide for the Polycom CX700 IP Phone 2. If the search for Active Directory objects of category CertificationAuthority does not return any objects, or if the objects have empty caCertificate attributes, the device searches for Active Directory objects of category pKIEnrollmentService in the configuration naming context. Such objects exist if certificate AutoEnrollment was enabled in Active Directory. If the search returns any objects, it will use the dNSHostName attribute returne
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Deploying Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment — Cn=Certificate Authorities, cn=Public Key Services, CN=Services, cn=Configuration, dc= The LDAP request is BaseDN: CN=Configuration, dc= Filter: (objectCategory=pKIEnrollmentService) and searched for attribute is dNSHostname. Be aware that the device downloads the certificate by using HTTP get - http:///certsrv/certnew.p7b?ReqID=CACert&Renewal=-1 &Enc=b64. T
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Deployment Guide for the Polycom CX700 IP Phone Vendor Certificate Name Expiry Date Key Length Equilax Equifax Secure 8/22/2018 1024 Certification Authority GeoTrust GetTrust Global CA 5/20/2022 2048 GoDaddy GoDaddy Class 2 6/29/2034 2048 Certification Authority GoDaddy http//www.valicert.c 6/25/2019 1024 om/ GoDaddy Starfield Class 2 6/29/2034 2048 Certification Authority 10
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2 Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment This chapter detailed instructions on how to upgrade Polycom CX700 IP Phone. Due to a number of issues, the upgrade may be a two-step process, which includes a hard reset of the phone to remove any pre-existing phone credentials, certificates chains, and URLs. Topics in this chapter include: • Introduction • Polycom CX700 Phone Upgrade Steps - Summary • Polycom CX700 Phone Upgrade Steps - D
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Deployment Guide for the Polycom CX700 IP Phone Introduction The Polycom® CX700 IP Phone may contain one of the following software releases: Corresponding Microsoft Office Software Releases Communications Server (OCS) 2007 1.0.199.123 OCS 2007 (R1)—software on phones 1.0.522.101 OCS 2007 (R1)—download from Microsoft web site 3.5.6907.35 OCS 2007 (R2)—download from Microsoft web site This section will focus on upgrading the Polycom CX700 phone from 1.0.199.123 to 1.0.522.101 and then to 3.5
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Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment Sign-in address: ocstest1@fabrikam.com(fabrikam.com represents in this document) Domain\User name: contoso.com\ocstest1(contoso.com represents in this document) and are used as placeholders to distinguish between the domain used in the Sign-in address: list box and the domain specified in the Domain\User name: list box: • This is
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Deployment Guide for the Polycom CX700 IP Phone The Polycom CX700 phone reset options are as follows: • Power cycle— Reboot the phone by removing and then reapplying power • Soft Reset—Press the reset button on the back of the phone just long enough to reset it • Hard Reset - Unplug the phone, use a paper clip to press and hold the reset button (small hole on back between USB and Headphone jack), reapply power (while continuing to hold down the reset button) until the scroll bar on the displ
