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User Guide
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© Copyright 2013 Hewlett-Packard Product notice Software terms Development Company, L.P. This guide describes features that are By installing, copying, downloading, or Microsoft and Windows are U.S. registered common to most models. Some features otherwise using any software product trademarks of Microsoft Corporation. may not be available on your computer. preinstalled on this computer, you agree to be bound by the terms of the HP End User The information contained herein is subject Not all fea
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or r
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iv Safety warning notice
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Table of contents 1 Getting information ............................................................................................................................................ 1 2 Setting up your computer .................................................................................................................................. 3 Connecting to the Internet (select models only) ................................................................................... 4 3 Protecting your co
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Index ................................................................................................................................................................... 23 vi
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1 Getting information Tasks Instructions ● Set up your computer Setup Instructions poster – or – See Setting up your computer on page 3. Connect to the Internet See Connecting to the Internet (select models only) on page 4. ● ● Recover factory settings See System Recovery on page 13. See how-to videos about using the Go to http://www.hp.com/supportvideos (English only). ● features of your computer ● Learn how to use the Windows® Help and Support: operating system From the Start screen, type help
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Tasks Instructions Go to http://www.hp.com/go/contactHP. Find ergonomic information Safety & Comfort Guide: ● From the Start screen, select the HP Support Assistant app, select My computer, and then select User guides. – or – Go to http://www.hp.com/ergo. 2 Chapter 1 Getting information
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2 Setting up your computer WARNING! To reduce the risk of electrical shock or damage to your equipment: Place the computer in a location away from water, dust, moisture, and soot. These ● environmental factors can increase the temperature inside your computer or cause fire or electrocution. Do not disable the power cord grounding pin. The grounding pin is an important safety feature. ● Plug the power cord into an AC outlet that is easily accessible at all times. ● Disconnect power from the equip
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5. Read the Regulatory, Safety and Environmental Notices. From the Start screen, select the HP Support Assistant, select My computer, and then select User guides. 6. Read the Safety & Comfort Guide provided with your user guides. It describes proper workstation setup, and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. To access the guide, from the Start screen, select the HP Support Assi
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3 Protecting your computer Your computer includes features that help protect the integrity of your system and its data from unauthorized access. Review these features to ensure proper use. Computer security features Computer risk Computer feature Unauthorized use of the computer or User password user account A password is a group of characters that you choose. These characters must be entered to authorize access to your computer information. Unauthorized access to Setup Utility, Administrator pa
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4 Troubleshooting Refer to the documentation provided by the product manufacturer for information about peripheral- specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and then suggest possible solutions. For more information or for additional troubleshooting options, go to http://www.hp.com/go/contactHP, and then search for your computer model. Computer does not start Sy
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Power Symptom Possible solution Computer does not Press and hold the power button until the computer turns off. Then turn the computer on again, and then check turn off when the Power Settings. power button is pressed Computer shuts The computer might be in an exceedingly hot environment. Let it cool down. ● down automatically Be sure that computer air vents are not blocked and that the internal fan is running. See Cleaning your ● computer on page 17. NOTE: Your computer might not have an intern
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Symptom Possible solution Cursor does not respond Press num lock on the keyboard to turn off num lock, so that the arrow keys on the number keypad can be to the arrow keys on the used. number keypad Cursor does not respond 1. Press alt+tab to navigate to an open program. to mouse movement 2. Press ctrl+s to save your changes in the selected program (ctrl+s is the keyboard shortcut for the Save command on most—not all—programs). 3. Repeat step 1 and step 2 to save changes in all open programs. 4.
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Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● Be sure that you are using the wireless keyboard or wireless mouse within range of the receiver, mouse does not work or approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for is not detected re-synchronization. ● Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate the mouse. ● Replace t
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Speakers and sound Symptom Possible solution Volume is very low or Be sure that you connected the speakers to the audio-out (lime green) jack on the back of the computer. unsatisfactory (Additional audio jacks are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Replace the non-powered speakers with powered speakers. No sound is produced 1. From the Start screen, typ
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Software troubleshooting Symptom Possible solution To resolve software ● Turn the computer off completely, and then turn it on again. This is the easiest (and sometimes the best) problems, try these solution. methods: ● Update the drivers. See “Updating device drivers,” in the next entry. ● Restore your computer to a configuration that was in use before the software was installed. See "Microsoft System Restore," in this table. ● Reinstall the software program or hardware driver. See “Software pr
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Symptom Possible solution Software program If any of your factory-installed software programs or hardware drivers are damaged, you can reinstall them by and hardware driver using HP Recovery Manager (select models only). reinstallation NOTE: Do not use HP Recovery Manager to reinstall software programs that came on CDs or DVDs included in the computer box. Reinstall these programs directly from the CDs or DVDs. Before you uninstall a program, be sure that you have a way to reinstall it. Confirm
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5 System Recovery System Recovery completely erases and reformats the hard drive, deleting all data files you have created, and then reinstalls the operating system, programs, and drivers that were installed at the factory. Therefore, you must manually reinstall any software that was installed after the computer left the factory. NOTE: Always use the System Restore procedure before you use the System Recovery program. See “Microsoft System Restore,” under Software troubleshooting on page 11. Som
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4. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to continue. 5. Select Windows Recovery Environment. 6. Follow the on-screen instructions. NOTE: If your system does not detect a recovery partition, it prompts you to insert recovery media. Insert the disc or USB flash drive, select Yes, and then click Next to restart the computer and run HP Recovery Manager from the recovery disc or USB flash drive. If using discs, insert t
