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HP ENVY 15 Notebook PC and
HP ENVY TouchSmart 15 Notebook PC
Maintenance and Service Guide
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© Copyright 2013 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is su
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 9 Finding your hardware and software information ......................................................................... 9 Locating hardware ...................................................................................
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Packaging and transporting guidelines ....................................................... 40 Workstation guidelines .............................................................. 40 5 Removal and replacement procedures for Customer Self-Repair parts ............................. 42 Component replacement procedures ........................................................................................ 42 Battery ...............................................................................
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Hard drive specifications ...................................................................................................... 104 9 Backing up, restoring, and recovering .......................................................................... 105 Creating recovery media and backups ................................................................................... 106 Creating HP Recovery media .................................................................................. 107 Restore a
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viii
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1 Product description Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Product Name HP ENVY 15 Notebook PC √√ HP ENVY TouchSmart 15 Notebook PC Processors ● AMD® A10-5750M 2.50-GHz √ processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ● AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ● AMD A6-5350M 2.90-GHz processor (turbo up to 3.5
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor ● Processors (continued) Intel® Quad Core® i7-4900MQ √ 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-MHz FSB, 8.0-MB L3 cache, 47 W) ● Intel Quad Core i7-4800MQ 2.70- GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 47 W) ● Intel Quad Core i7-4702MQ 2.20- GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 37 W) ● Intel Quad Core i7-470
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Graphics Internal graphics: √ ● AMD Radeon™ HD 8650G graphics (only on computer models equipped with an AMD A10 processor) ● AMD Radeon HD 8550G graphics (only on computer models equipped with an AMD A8 processor) ● AMD Radeon HD 8450G graphics (only on computer models equipped with an AMD A6 processor) ● AMD Radeon HD 8350G graphics (only on computer models equipped with an AMD
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Graphics (continued) Internal graphics: √ ● Intel HD Graphics 4600 on computer models equipped with a Quad Core processor ● Intel HD Graphics 4000 on computer models equipped with a Dual Core processor Switchable Discrete Graphics: ● nVidia N14P-GT GeForce 750M with 2048-GB of dedicated video memory (128-MB×16 DDR3 1- GHz×8PCs) ● nVidia N14P-GV2 GeForce 740M with 2048-GB of dedica
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Memory Two customer-accessible/upgradable √√ memory module slots Support for DDR3L (1600-MHz) dual channel Support for 16834-MB of system RAM in the following configurations: ● 16834-MB (8192-MB×2) ● 12288-MB (8192-MB+4096-MB) ● 8192-MB (8192-MB×1, 4096- MB×2) ● 6144-MB (4096-MB+2048-MB) ● 4096-MB (4096-MB×1, 2048- MB×2) Hard drive Support for 6.35-cm (2.5-in) hard drives √√ in 7.
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Audio and video Quad speakers √√ Subwoofer Dual array digital microphones with appropriate beam-forming, echo- cancellation, noise-suppression software HD Audio Beats Audio Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second) Ethernet Integrated 10/100/1000 network √√ interface card (NIC) Wireless Integrated wireless local area netwo
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor ● Ports AC adapter, HP Smart √√ ● Audio-in (mono microphone)/audio- out (stereo headphone) combo jack ● HDMI v1.4 supporting up to 1920×1080 @ 60Hz ● RJ-45 (Ethernet) ● USB: four USB 3.0 ports, one USB 2.0 port Keyboard/pointing Full-size, backlit, island-style keyboard √√ devices with numeric keypad and DuraCoat, Clickpad with image sensor Gesture support: MultiTouch gestures ena
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Security Support for the following: √ ● Security cable lock ● Fingerprint reader with Digital Persona software ● HP SimplePass (only available on computer models equipped with a fingerprint ready) Support for the following: √ ● Security cable lock ● Fingerprint reader with Digital Persona software ● HP SimplePass (only available on computer models equipped with a fingerprint rea
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2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, select Device Manager. A list reveals all the devices installed in your computer. Locating software ▲ To find out what software is installed on your computer, from the Start screen, right-click using the mouse or swip
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Display Item Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) HP TrueVision HD Webcam Records video and takes still photographs. Swipe from the right edge of the TouchPad or touch screen (select models only) to display the charms, tap S
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Buttons and speakers Item Component Description ● (1) Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective, press and hol
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Item Component Description (2) Speakers (2) Produce sound. (3) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. Keys Item Component Description (1) esc key Reveals system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b key, the spacebar, or the esc key. (3) Windows key Returns you to the Start screen from an open app or the Windows deskto
