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Sun Fire™ X4140, X4240, and X4440
Servers Diagnostics Guide
Sun Microsystems, Inc.
www.sun.com
Part No. 820-3067-11
August 2008, Revision A
Submit comments about this document at:http://www.sun.com/hwdocs/feedback
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Copyright © 2008 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, California 95054, U.S.A. All rights reserved. Unpublished - rights reserved under the Copyright Laws of the United States. THIS PRODUCT CONTAINS CONFIDENTIAL INFORMATION AND TRADE SECRETS OF SUN MICROSYSTEMS, INC. USE, DISCLOSURE OR REPRODUCTION IS PROHIBITED WITHOUT THE PRIOR EXPRESS WRITTEN PERMISSION OF SUN MICROSYSTEMS, INC. This distribution may include materials developed by third parties. Sun, Sun Microsystems, the
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Contents Preface vii 1. Initial Inspection of the Server 1 Service Troubleshooting Flowchart 1 Gathering Service Information 2 System Inspection 3 Troubleshooting Power Problems 3 Externally Inspecting the Server 3 Internally Inspecting the Server 4 2. Using SunVTS Diagnostic Software 7 Running SunVTS Diagnostic Tests 7 SunVTS Documentation 8 Diagnosing Server Problems With the Bootable Diagnostics CD 8 Requirements 8 Using the Bootable Diagnostics CD 9 3. Troubleshooting DIMM Problems 11 DIMM P
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Uncorrectable DIMM Errors 12 Correctable DIMM Errors 14 BIOS DIMM Error Messages 15 DIMM Fault LEDs 15 Isolating and Correcting DIMM ECC Errors 18 A. Event Logs and POST Codes 21 Viewing Event Logs 21 Power-On Self-Test (POST) 25 How BIOS POST Memory Testing Works 25 Redirecting Console Output 26 Changing POST Options 28 POST Codes 31 POST Code Checkpoints 33 B. Status Indicator LEDs 37 External Status Indicator LEDs 37 Front Panel LEDs 38 Back Panel LEDs 38 Hard Drive LEDs 39 Internal Status In
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Handling of Uncorrectable Errors 53 Handling of Correctable Errors 56 Handling of Parity Errors (PERR) 59 Handling of System Errors (SERR) 61 Handling Mismatching Processors 63 Hardware Error Handling Summary 64 Index 69 Contents v
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vi Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide • August 2008
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Preface The Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide contains information and procedures for using available tools to diagnose problems with the servers. Before You Read This Document It is important that you review the safety guidelines in the Sun Fire X4140, X4240, and X4440 Safety and Compliance Guide. vii
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Related Documentation The document set for the Sun Fire X4140, X4240, and X4440 Servers is described in the Where To Find Sun Fire X4140, X4240, and X4440 Servers Documentation sheet that is packed with your system. You can also find the documentation at http://docs.sun.com. Translated versions of some of these documents are available at http://docs.sun.com. Select a language from the drop-down list and navigate to the Sun Fire X4140, X4240, and X4440 Servers document collection using the Produc
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Typographic ConventionsThird-Party * Typeface Meaning Examples AaBbCc123 The names of commands, files, Edit your.login file. and directories; onscreen Use ls -a to list all files. computer output % You have mail. AaBbCc123 What you type, when contrasted % su with onscreen computer output Password: AaBbCc123 Book titles, new words or terms, Read Chapter 6 in the User’s Guide. words to be emphasized. These are called class options. Replace command-line variables You must be superuser to do this. w
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Sun Welcomes Your Comments Sun is interested in improving its documentation and welcomes your comments and suggestions. You can submit your comments by going to: http://www.sun.com/hwdocs/feedback Please include the title and part number of your document with your feedback: Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide, part number 820-3067-11 x Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide • August 2008
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CHAPTER 1 Initial Inspection of the Server This chapter includes the following topics: ■ “Service Troubleshooting Flowchart” on page 1 ■ “Gathering Service Information” on page 2 ■ “System Inspection” on page 3 Service Troubleshooting Flowchart Use the following flowchart as a guideline for using the subjects in this book to troubleshoot the server. TABLE 1-1 Troubleshooting Flowchart To perform this task Refer to this section Gather initial service information. “Gathering Service Information” o
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TABLE 1-1 Troubleshooting Flowchart (Continued) To perform this task Refer to this section View service processor logs and “Using the ILOM Service Processor GUI to View sensor information... System Information” on page 43 ...or view service processor logs and “Using IPMItool to View System Information” on sensor information. page 55 Run SunVTS diagnostics “Diagnosing Server Problems With the Bootable Diagnostics CD” on page 8 Gathering Service Information The first step in determining the cause
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System Inspection Controls that have been improperly set and cables that are loose or improperly connected are common causes of problems with hardware components. Troubleshooting Power Problems ■ If the server will power on, skip this section and go to “Externally Inspecting the Server” on page 3. ■ If the server will not power on, check the following: 1. Check that AC power cords are attached firmly to the server’s power supplies and to the AC sources. 2. Check that the main cover is firmly in
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Internally Inspecting the Server To perform a visual inspection of the internal system: 1. Choose a method for shutting down the server from main power mode to standby power mode. See FIGURE 1-1 and FIGURE 1-2. ■ Graceful shutdown – Use a ballpoint pen or other stylus to press and release the Power button on the front panel. This causes Advanced Configuration and Power Interface (ACPI) enabled operating systems to perform an orderly shutdown of the operating system. Servers not running ACPI-enab
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FIGURE 1-2 X4440 Server Front Panel Locate Button/LED Power Button 2. Remove the server cover. For instructions on removing the server cover, refer to your server’s service manual. 3. Inspect the internal status indicator LEDs. These can indicate component malfunction. For the LED locations and descriptions of their behavior, see “Internal Status Indicator LEDs” on page 39. Note – The server must be in standby power mode for viewing the internal LEDs. You can hold down the Locate button on the s
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10. If the problem with the server is not evident, you can obtain additional information by viewing the power-on self test (POST) messages and BIOS event logs during system startup. Continue with “Viewing Event Logs” on page 21. 6 Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide • August 2008
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CHAPTER 2 Using SunVTS Diagnostic Software This chapter contains information about the SunVTS™ diagnostic software tool. Running SunVTS Diagnostic Tests The servers are shipped with a Bootable Diagnostics CD that contains the Sun Validation Test Suite (SunVTS) software. SunVTS provides a comprehensive diagnostic tool that tests and validates Sun hardware by verifying the connectivity and functionality of most hardware controllers and devices on Sun platforms. SunVTS software can be tailored with
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■ QLogic Host Bus Adapter Test (qlctest) ■ RAM Test (ramtest) ■ Serial Port Test (serialtest) ■ System Test (systest) ■ Tape Drive Test (tapetest) ■ Universal Serial Board Test (usbtest) ■ Virtual Memory Test (vmemtest) SunVTS software has a sophisticated graphical user interface (GUI) that provides test configuration and status monitoring. The user interface can be run on one system to display the SunVTS testing of another system on the network. SunVTS software also provides a TTY-mode interfac
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Using the Bootable Diagnostics CD To use the diagnostics CD to perform diagnostics: 1. With the server powered on, insert the CD into the DVD-ROM drive. 2. Reboot the server, and press F2 during the start of the reboot so that you can change the BIOS setting for boot-device priority. 3. When the BIOS Main menu appears, navigate to the BIOS Boot menu. Instructions for navigating within the BIOS screens appear on the BIOS screens. 4. On the BIOS Boot menu screen, select Boot Device Priority. The B
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■ Solaris system message log is a log of all the general Solaris events logged by syslogd. The path name of this log file is /var/adm/messages. a. Click the Log button. The Log file window is displayed. b. Specify the log file that you want to view by selecting it from the Log file window. The content of the selected log file is displayed in the window. c. With the three lower buttons you can perform the following actions: ■ Print the log file – A dialog box appears for you to specify your print
