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ThinkServer Warranty and Support Information
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Note Before using this information and the product it supports, be sure to read and understand the following: v Chapter4, “Notices,” on page 17 v The Important Notices and the Safety Information manuals that are included with the product First Edition (April 2010) © Copyright Lenovo 2010. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and
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Contents Chapter 1. Information resources...............1 ThinkServer Web site (http://www.lenovo.com/thinkserver)......1 Documentation .....................1 Help and service.....................2 Before you call.....................2 Calling for service ...................2 Lenovo product service information for Taiwan..........6 Chapter 2. Lenovo Limited Warranty .............7 Warranty Information...................11 Suplemento de Garantía para México..............14 Chapter 3. Customer Rep
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iv Warranty and Support Information
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Chapter 1. Information resources This chapter contains information about where to go for additional information ® about Lenovo products, what to do if you experience a problem with your system, and how to call for help and service. ThinkServer Web site (http://www.lenovo.com/thinkserver) ™ The ThinkServer Web site provides up-to-date information and services to help you buy, upgrade, and maintain your server. You can also do the following: v Access the Lenovo Limited Warranty v Access the online
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If you suspect a software problem, refer to the documentation, including readme files and online help, that comes with the operating system or application program. You can get the latest technical information and download device drivers and updates by following the instructions at the following Lenovo Support Web site: http://www.lenovo.com/support Help and service This section contains information about calling for help and service. Before you call Before you call, do the following to try to so
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The following services are available during the warranty period: Problem determination Trained personnel are available to assist you with determining a hardware problem and deciding what action to take to fix the problem. Hardware repair If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service. Engineering Change management There might be changes that are required after a product has been sold. Lenovo will make select
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Country or Region Telephone Number Canada 1-800-565-3344 (English, French) Chile 800-361-213 or 188-800-442-488 Toll Free (Spanish) China 8205-0333 (Cantonese, English, Mandarin) (Hong Kong S.A.R.) China 795-9892 (Cantonese, English, Mandarin) (Macau S.A.R.) Colombia 1-800-912-3021 (Spanish) Costa Rica 0-800-011-1029 (Spanish) Croatia Calls within the country: 0800-0426 Calls outside the country: +385-1-6110095 Cyprus +357-22-841100 Czech Republic +420-2-7213-1316 Denmark Warranty service and su
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Country or Region Telephone Number Japan 0120-03-5555 (Japanese) Korea 1588-6782 (Korean) Latvia +371 7070360 Lithuania +370 5 278 66 00 Luxembourg +352-360-385-343 (French) Malaysia 1800-88-1889 (Local number only) +603 8315 6855 (DID) (English, Bahasa Melayu) Malta +35621445566 Mexico 001-866-434-2080 (Spanish) Middle East +44 (0)1475-555-055 Netherlands 020-513-3939 (Dutch) New Zealand 0800-777-217 (English) Nicaragua 001-800-220-1830 (Spanish) Norway 8152-1550 (Norwegian) Panama 206-6047 001
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Country or Region Telephone Number Thailand 1800-060-066 (Local number only) 66-2273-4088 +603-8315 6857 (DID) (English, Thai) Turkey 00800-4463-2041 (Turkish) United Kingdom 08705-500-900 (Standard warranty support) (English) United States 1-800-426-7378 (English) Uruguay 000-411-005-6649 (Spanish) Venezuela 0-800-100-2011 (Spanish) Vietnam For Northern Area and Hanoi City: 844 3 946 2000 / 844 3 942 6457 For Southern Area and Ho Chi Minh City: 848 3 829 5160 / 844 3 942 6457 (English, Vietname
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Chapter 2. Lenovo Limited Warranty L505-0010-01 04/2008 This Lenovo Limited Warranty applies only to Lenovo branded hardware products you purchased for your own use and not for resale. This Lenovo Limited Warranty is available in other languages at www.lenovo.com/ warranty. What this Warranty Covers Lenovo warrants that each hardware product that you purchase is free from defects in materials and workmanship under normal use during the warranty period. The warranty period for the product starts
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What Your Service Provider Will Do to Correct Problems When you contact a Service Provider, you must follow the problem determination and resolution procedures specified. Your Service Provider will attempt to diagnose and resolve your problem over the telephone, e-mail, or through remote assistance. Your Service Provider may direct you to download and install designated software updates. Some problems can be resolved with a replacement part that you can install yourself called a ″Customer Replac
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Your Additional Responsibilities Where applicable, before service is provided, you agree to: 1. follow the service request procedures that your Service Provider specifies; 2. backup or secure all programs and data contained in the product; 3. provide your Service Provider with all system keys or passwords and sufficient, free, and safe access to your facilities to perform service; and 4. ensure that all information about identified or identifiable individuals (″Personal Data″) is deleted from th
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Limitation of Liability Lenovo is responsible for loss or damage to your product only while it is: 1) in your Service Provider’s possession; or 2) in transit in those cases where the Service Provider is responsible for the transportation. Neither Lenovo nor your Service Provider is responsible for any of your data including confidential, proprietary, or personal data contained in a product. You should remove and/or backup all such information from the product prior to its service or return. Circ
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Arbitration Center (″SIAC Rules″) then in effect. Arbitration in India shall be held in accordance with the laws of India then in effect. The arbitration award shall be final and binding on the parties without appeal. Any award shall be in writing and set forth the findings of fact and the conclusions of law. All arbitration proceedings, including all documents presented in such proceedings, shall be conducted in the English language, and the English language version of this warranty prevails ov
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Type(s) of Machine Warranty Type Country or Region of Purchase Warranty Period Service 1027 United States, Canada, Latin Parts and labor - 1 1 and 2 America, Europe, Middle East, year Africa Australia, New Zealand, Japan Parts and labor - 1 1 and 2 year 1029 United States, Canada, Latin Parts and labor - 3 1 and 2 America, Europe, Middle East, years Africa Australia, New Zealand, Japan Parts and labor - 3 1 and 2 years If required, your Service Provider will provide repair or exchange service de
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requirement to return a defective CRU, if any, will be specified in the materials shipped with a replacement CRU. When return is required: 1) return instructions, a prepaid return shipping label, and a container will be included with the replacement CRU; and 2) you may be charged for the replacement CRU if your Service Provider does not receive the defective CRU within thirty (30) days of your receipt of the replacement. 2. On-site Service Under On-Site Service, your Service Provider will either
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result in your responsibility for damage to the failed product during shipment. You may be charged for the replacement product if Lenovo does not receive the failed product within thirty (30) days of your receipt of the replacement product. Suplemento de Garantía para México Este Suplemento se considera parte integrante de la Garantía Limitada de Lenovo y será efectivo única y exclusivamente para los productos distribuidos y comercializados dentro del Territorio de los Estados Unidos Mexicanos.
