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MITEL
8560/8660
Phone User Guide
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8560/8660 Phone Quick Reference Guide This guide provides information for frequently used Commonly Used Feature Codes features. For more information about these and other Contact your system administrator for more information features, refer to the user guide. For voice mail about system features. information, refer to the voice mail user guide for your system. Feature Code Feature Buttons ACD Agent – Log In/Out 328 Most of the following feature codes work when your Automatic IC Call Acc
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Answering Calls Placing Conference Calls Lift the handset, or press (Speaker) to answer 1. While on the first call, press the CNF button to a call while using a headset or to answer a call in place the call on hold. CALL NEXT PARTY TO Handsfree Mode. CNF appears. 2. Place a call to the next conference party. For Placing Emergency Calls external calls, press the OUTGOING button or enter the Outgoing Call access code (8 is the Dial the emergency number (911 U.S. or default code), and then d
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Notice This guide is released by Mitel Networks Corporation and provides information necessary to use 8560/8660 Phones. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost. Some features or applications may require additional hardware, software, o
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Important Safety Instructions and Precautions Remember the following safety guidelines when using the phone. Programming Emergency Numbers Make sure to do the following when programming emergency numbers and/or making test calls to emergency numbers: • Remain on the line and briefly explain to the dispatcher the reason for the call. • Perform tests during off-peak hours such as early morning or late evenings. Safety Notices The following notices may appear on the product or in the technical d
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Power Requirements CAUTION Phone Damage Hazard. If you are using an IP phone, make sure it is connected to the proper power supply before powering on. Contact your system administrator for more information. The IP phone requires any one of the following power supplies: • Inter-Tel Power Supply Unit, part number 806.1114 or 806.1117 (Europe), or Mitel Universal Power Supply Unit, part number 828.1766 TM • Red Hawk Single Port PowerSense , Part Number 901.0407 • An industry-standard IEEE 802
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Phone Usage This equipment is not for connection to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. WARNING When using your phone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. • Av
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Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the i
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Contents Contents Getting Started 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Feature Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Handset . . . . . . . . . .
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Contents Answering and Placing Calls 17 Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Answering Waiting Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Using Automatic Call Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Redirecting Calls . . . . . . . . . .
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Contents Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Using Personal Call Routing. . . . . . . . . . . . . . . . . . . . . . .
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Contents Hunt Groups 47 UCD and ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Logging out of ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Stopping the ACD Hunt Group Wrap-up Timer . . . . . . . . . . . . . . . . . . . . .
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Getting Started Getting Started Welcome The instructions in this guide are for using your 8560 Telephone or 8660 IP Phone. The Quick Reference Guide located at the beginning of this user guide is an overview of frequently used features. Your phone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance. Because a variety of voice mail products work with the Mitel
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Getting Started Feature Descriptions The following sections describe default configurations. Your phone may be programmed differently. Contact your system administrator for more information. See “About Your Phone” on page 1 for phone feature locations. Handset The handset provided with this equipment is hearing aid compatible (HAC). If you are using a headset or if you are in Handsfree Mode, you do not need to use the handset. Display The phone has a six-line display. When the phone is idle,
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Getting Started Message Indicator Lamp The Message Indicator lamp flashes or stays lit to indicate call, message, and feature activity. See “Using Messages” on page 41. By default, the Message Indicator lamp is lit when you receive new messages. NOTE However, this lamp can be programmed for other functions. Contact your system administrator for more information. Message Indicator lamp signals are described in the following table. Message Indicator Lamp Signal Description Rapidly flashing You
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Getting Started Feature Buttons Feature buttons provide quick access to commonly used features. See the following table for descriptions. Button Action (Special) Activates features while on active calls. Depending on how your system is configured, you may need to press this button before you dial a feature code. (Up) (Down) Provides volume control for the ringer, handset, and speaker. Scrolls through feature options. (Speaker) Activates Handsfree Mode (speakerphone). See “Using Handsfree
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Getting Started Phone Connectors The phone connectors include: • Headset port: Connects to a headset. • Handset port: Connects to a handset. • 24 V Power port: Connects to a 24VDC external power supply (8660 IP Phones only). • Personal Computer (PC) Ports 1-3: Connect to PCs or any other 10/100 Ethernet devices (8660 IP Phones only). • LAN/Power port: Connects to a network hub or a switch (8660 IP Phones only). Back of Phone Headset port Handset port
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Getting Started IP Phone Exceptions The 8660 IP phone looks and functions almost identically to the 8560 Telephone, with the following exceptions: • The 8660 IP Phone has additional ports on the back that are used for Internet and power connections (see “Phone Connectors“ above). • The 8660 IP Phone does not support the DSS/BLF unit (see page 15). • The 8660 IP Phone does not support the Off-Hook Voice Announce Feature (see page 20). WARNING Contact your system administrator and your local
