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AT&T
®
MERLIN
COMMUNICATIONS SYSTEM
USER’S GUIDE
MODELS 206, 410 AND 820
WITH FEATURE PACKAGE 2
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Table of Contents Page Page Available Features 2 Intercom Auto Dial 15 Privacy 15 Key to Symbols 3 Do Not Disturb 15 Placing and Answering Calls Hands-Free Answer on Intercom 4 16 Line Buttons and Lights Loudspeaker Page 4 16 Distinctive Ringing Touch-Tone Enable 4 16 Placing an Outside Call 4 Call Pickup 16 Line Request 5 Dial Code Features 17 Answering an Outside Call 5 Group Page 17 Placing an Intercom Call 5 Personal Speed Dial 17 Answering an Intercom Call 5 Programming a Personal Speed Dia
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Available Features Most features are available with the touch of a button Line buttons with lights make it easy to keep track of One-touch dialing of num- calls bers you call often Flexible calling within your Convenient access to your business frequently called intercom numbers Program the features you want on your phone Easy transfer of calls to someone else Speak to several people at one time Frequently used features like hold are designed for easy access One-touch redialing of busy numbers V
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Key to Symbols The following symbols are used throughout the document to illustrate the steps for using your MERLIN™ communications system voice terminal. After you are familiar with the steps, the symbols should serve as a quick reminder. (Buttons are shaded and labeled to look like the actual buttons on your voice terminal. A shaded light indicates that it is lit.) Conference Hang up your handset Lift handset Touch a fixed feature button (A dark shaded button indicates a fixed Speaker feature
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Placing and Answering Calls LINE BUTTONS AND LIGHTS Each call is represented on a separate line button. The lights next to the line buttons tell you what’s happening. ● The red light tells you which line you’re on or will get when you lift the handset. When you touch a line button, the red light goes on next to that line. ● The green lights tells you if the line is free (no light), busy (steady on), ringing (flashing), or on hold (fast flashing for your held calls, slower flashing for others’ he
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Line Request If you want to use a particular outside line that is busy (green light is on), you can tell the MERLIN system to signal you when the line is free. Just touch the busy line button (red light comes 555-1234 on), leaving the handset on the hook. When the line is free, you + will hear a beep. Just lift the handset to dial. If you touch another line button or receive a call, or if someone else uses the line before you, your Line Request is cancelled. ANSWERING AN OUTSIDE CALL Again, just
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Fixed Features HOLD The Hold feature lets you handle more than one call at the same time. To put a call on hold, touch Hold. The green light next to the line flashes rapidly and your voice terminal rings periodically to re- Hold Pause mind you of the held call. To return to the held call, touch the line button with the rapidly flashing green light. If you do not have a line button for a call, you can still put it on hold using the Hold button. To retrieve the call, dial #*. TRANSFER To transfer
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CONFERENCE Add a second outside caller to an existing conversation by Conference 555-1234 + following this procedure: Touch Conference, touch a free line + button, dial the second person. You can also use the Conference feature to add in a call on Conference hold: Touch Conference, touch the line button with the held + 555-1234 call. The conference limit is two outside lines. Two additional inside people can join in the call by touching the line buttons in use for the conference, making a total
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DROP Remove a call from a conference by following this two-step pro- Drop cedure: Touch Drop, touch the line button of the call to be + Stop 555-1234 dropped. Drop is especially useful when the line you wanted to conference in is busy or is not answered. MESSAGE WAITING If the attendant (receptionist) has a message for you, the green Message light next to your Message button will be lit. Call the attendant on the intercom and turn off the light by touching Message. RECALL If you have Centrex, PB
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SPEAKER Speaker lets you listen to a call without lifting the handset. To speak, however, you need to use the handset or the optional Hands-Free Unit (page 21). On-Hook Dialing Speaker + Touch Speaker and dial. When the other person answers, lift the handset. Monitor-on-Hold Speaker If someone puts you on hold, touch Speaker and hangup. When + the other person talks to you again, lift the handset to resume the conversation. Group Listening Speaker If you want others in the room to hear your conv
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Programming Instructions ASSIGNING CUSTOM FEATURES TO BUTTONS Programming is the process of customizing your phone. You can select features that meet your present needs and change the features when your needs change. You can assign any custom feature listed below to any spare but- ton on your telephone. Here is the procedure: ● Label the button that you want to program. ● Slide T/P switch toward you (hear ringing). ● Touch the button to be programmed. + + + ● Dial feature code (see below). ● Ent
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Feature Programming Chart Use the chart below as a handy reference when you program custom features onto your voice terminal. Feature (Suggested Button Label) Programming Code Notes Auto Answer-Intercom Dial ★ 70. Used only with a Hands-Free Unit. Requires a button with lights. (Auto Answer) Call Pickup Dial ★ 85. You can also dial a code to use this feature. (Call Pickup) Do Not Disturb Dial ★ 71. Requires a button with lights. (Do Not Disturb) Intercom Auto Dial Dial ★ 6 + an intercom A bu
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Feature Programming Chart (continued) Feature (Suggested Button Label) Programming Code Notes For 5- or 10-button voice terminals only. Personal Speed Dial Dial a Personal Speed Dial code (#01 through #22) + (uses a dial code ★ 90 + an outside telephone instead of a button) number. Privacy Dial ★ 72. Requires a button with lights. (Privacy) Saved Number Redial Dial ★ 74. If you have a 5- or 10-button voice terminal, you can dial a code (#23) (Saved Number) rather than program a button to use t
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Programmable Button Features OUTSIDE AUTO DIAL You can dial any outside number with a single touch of a but- ton. When you touch an Outside Auto Dial button, the MERLIN system selects an outside line, turns on the speaker, and automatically dials the number. When the other person answers, Home lift the handset to speak. If no one answers, touch Speaker to cancel. You can program up to 16 digits or characters on each Outside Auto Dial button. Special Characters with Auto Dial and Speed Dial You c
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AUTOMATIC REDIALING Two features are especially useful when you get a busy signal or no answer because they let you redial the number with the touch of a button. Last Number Redial To redial the number you most recently dialed, touch Last Last Number Number. On 5- and 10-button voice terminals, you can redial the last number by dialing #24. Saved Number Redial You can save a number for later redialing by touching Saved Number before you hang up. To redial the saved number, touch Saved Number + S
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INTERCOM AUTO DIAL Allows you to dial by simply touching a button. To call someone on your MERLIN system: Touch Intercom, then touch the ap- propriate Intercom Auto Dial button. Green lights next to the In- tercom Auto Dial buttons tell you which people are busy on the + Receptionist Intercom telephone. Also, a rapidly flashing green light next to an Inter- 10 com Auto Dial button tells you that the person is calling you on intercom. An Intercom Auto Dial button can also be used to buzz another
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HANDS-FREE ANSWER ON INTERCOM For use with the optional Hands-Free Unit only. (See page 21.) If you would like your Hands-Free Unit to turn on automatically Auto-Answer whenever you receive an intercom call, touch Auto Answer on Intercom your voice terminal (green light comes on). You can leave it on indefinitely if you wish. LOUDSPEAKER PAGE To page someone on an optional loudspeaker paging system + Intercom Page touch Intercom, dial 6 (or touch Page), make your announcement. TOUCH-TONE ENABLE
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Dial Code Features GROUP PAGE To make an announcement to a group of two or three phones simultaneously, touch Intercom, dial code 70 through 79. Ask your system administrator for the list of groups of people that + Intercom correspond to each dial code. To answer a Group Paging an- nouncement, lift the handset and speak. One person from the paged group can answer the announcement. PERSONAL SPEED DIAL (5- and 10-button voice terminals only) You can dial frequently called numbers by using a 3-char
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SYSTEM SPEED DIAL (Available on all voice terminals) System Speed Dialing works the same as Personal Speed Dial- ing but it can be programmed only by your administrator. The codes are #60 through #99. Dial the programmed numbers by using the same code from any voice terminal. You may choose to assign these codes to Auto Dial buttons. Assigning a System Speed Dial Code to an Auto Dial Button If your system administrator sets up System Speed Dial codes, you can assign any of them to an Auto Dial b
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Ringing and Line Selection Options PROGRAMMABLE LINE RINGING You can program whether or not each line rings on incoming calls, or you can program delayed ringing if you wish. If most of your calls are first answered by an attendant, you would want those lines programmed to no ring. You may, however, wish to program your lines for delayed ring as a backup. ● Slide T/P switch toward you. ● Touch a line button (note red lights). 555-1234 + + ● Touch the button again until desired code appears: = r
