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VMware Quick Start Guide
Q u i c k S t a r t G u i d e
V e r s i o n 5 . 8
M a r c h 7 , 2 0 1 1
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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorpora
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Contents Getting Started 1 VMware Integration 1 Hardware and software recommendations 1 Installation overview 2 Virtual machine download 2 If you need help 3 Locating the engineering guide 3 Locating the installation guide 3 Locating the user guide 3 Enterprise Server deployment and installation 4 Before running the deployment 4 Deploying Contact Center, Call Accounting, and Intelligent Queue virtual machines 4 Post-deployment installation and configuration 4 Installing and configuring Contact C
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Mitel Contact Center Management Installation Guide Getting Started Mitel Contact Center Management and Call Accounting provide data collection, analysis and storage, security, forecasting, real-time monitoring, reporting, and wall sign programming for use in managing your contact center. Mitel Intelligent Queue provides incoming call handling, voice and web callbacks, call recording, call detail reporting, music on hold, alarming, remote database verification, and advanced routing options. This
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Virtual machine download Installation overview Installing Contact Center Management, Call Accounting, and Intelligent Queue on VMware is a two-step process. First you must deploy the Contact Center Management, Call Accounting, and/or Intelligent Queue Enterprise Server, which is an .ova virtual machine that is installed on a supported VMware server. Once the virtual machine has been deployed, there are several post-deployment installation and configuration steps that must be completed to get you
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Mitel Contact Center Management Installation Guide If you need help If you have questions concerning the Contact Center Management setup, configuration, or customization, refer to the online Help or the Mitel Contact Center Solutions User Guide. If you require technical support, call prairieFyre Software Inc. at 613-599-0045, Monday to Friday, from 8:00 A.M. to 8:00 P.M. Eastern Time, or email us atsupport@prairiefyre.com. For proposals, pricing, competitive information, on-site setup, or traini
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Before running the deployment Enterprise Server deployment and installation This section includes detailed instructions on how to deploy your Contact Center Management, Call Accounting, and/or Intelligent Queue virtual machine on a VMware server and all of the post-deployment installation and configuration changes required to get your business up and running. Before running the deployment Before deploying Contact Center Management, Call Accounting, and Intelligent Queue on a VMware server, you m
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Mitel Contact Center Management Installation Guide Installing and configuring Contact Center Management / Call Accounting To install and configure Contact Center Management / Call Accounting 1. From vSphere Client or vCenter, power on and launch Virtual Machine Console for your Contact Center Management / Call Accounting virtual machine. Windows will begin setting up your computer, then reboot, and then finish setting up your computer. 2. When the Set Up Windows dialog opens, specify your coun
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Post-deployment installation and configuration NOTE: Once you have completed the installation, you can optionally remove the server from its Workgroup and join a Windows Domain. If you change the IP address or any other system configuration options as a result of joining the domain, you must launch Contact Center Client and run the IP Change Wizard. 19. Add and configure your media servers. See "Adding media servers" in Chapter 6: Configuration of the Contact Center Solutions User Guide. 20. C
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Mitel Contact Center Management Installation Guide 17. Log in to Intelligent Queue using the default username and password (mitel, setup). The Purchased Options page opens. 18. Under System License, enter the Mitel Options (MOSS) Password provided to you during the registration process. 19. Under System Options, enter the Intelligent Queue bundle options you have purchased (which can be located in your license file). 20. Click Save. 21. Add and configure your ports. See "Configuring ports"
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Configuring post power on scripts for Site Recovery Manager Appendix A Configuring post power on scripts for Site Recovery Manager NOTE: If your disaster recovery site is on the same VLAN as your protected site, and IP addresses will remain the same after a failover, you do not need to configure post power on scripts. If you use Site Recovery Manager (SRM) and your disaster recovery site is not on the same VLAN as your protected site, and IP addresses will not be the same after failover, you mus
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Mitel Contact Center Management Installation Guide Setting the Execution Policy To set the Execution Policy 1. If you are using Windows Server 2003, click Start=>All Programs=>Windows PowerShell 1.0=>Windows PowerShell. If you are using Windows Server 2008, click Start=>Programs=>Accessories=>Windows PowerShell=>Windows PowerShell. 2. In the command line, type Set-ExecutionPolicy Remote Signedand click Enter. 3. When prompted with the change verification, press y. 4. Type Get-ExecutionPolicy
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Creating a .bat file 5. Right-click the file you just created and click Rename. 6. Rename the file with a .bat file extension. 7. When prompted with a file extension rename warning, click Yes. Creating a .bat file Delete this text and replace it with your own content. Setting up the SRM server Before you being setting up and configuring the SRM server we recommend you consult VMware's documentation related to installing, configuring, and best practices for SRM. See http://www.vmware.com/suppo
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