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®
Dialogic PBX Integration
Board User’s Guide
Copyright © 1999-2008 Dialogic Corporation
05-1277-010
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COPYRIGHT AND LEGAL NOTICE Copyright © 1999-2008, Dialogic Corporation. All Rights Reserved. You may not reproduce this document in whole or in part without permission in writing from Dialogic Corporation at the address provided below. All contents of this document are furnished for informational use only and are subject to change without notice and do not represent a commitment on the part of Dialogic Corporation or its subsidiaries (“Dialogic”). Reasonable effort is made to ensure the a
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Table of Contents 1. How to Use This Manual .............................................................................. 11 1.1. Audience ...................................................................................................... 11 1.2. Product Terminology ................................................................................... 11 1.3. PBX Models Covered in This Manual ......................................................... 12 1.4. Documentation Conventions
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® Dialogic PBX Integration Board User’s Guide 4.1.4. Avaya Function Keys .......................................................................... 45 4.1.5. Display Keys ....................................................................................... 46 4.1.6. Alphanumeric Display......................................................................... 46 4.1.7. Setting the Message Waiting Indicator................................................ 49 4.1.8. Transferring a Call.
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Table of Contents ® 4.6.2. Using the Dialogic PBX Integration Board..................................... 140 4.6.3. Programmable Feature Keys ............................................................. 142 4.6.4. Alphanumeric Display....................................................................... 144 4.6.5. Setting the Message Waiting Indicator.............................................. 147 4.6.6. Transferring a Call..........................................................
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® Dialogic PBX Integration Board User’s Guide 6
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List of Tables Table 1. Avaya Definity Configuration Example ............................................... 38 Table 2. Avaya 7434 and 8434 LED Indicator States......................................... 42 Table 3. Avaya 7434 and 8434 Direct Key Dialing Strings for Feature Keys... 42 Table 4. Avaya 7434 and 8434 Direct Key Dialing Strings for Function Keys.. 45 Table 5. 8434 Direct Key Dialing Strings for Display Keys............................... 46 Table 6. Called/Calling Numbe
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® Dialogic PBX Integration Board User’s Guide Table 34. DTerm III Series LCD Indicator States ............................................ 153 Table 35. DTerm III Series LCD Indicator States (Upper Nibble) ................... 154 Table 36. DTerm Series III Direct Key Dialing Strings for Feature Keys........ 155 Table 37. Function Key Indicators for the DTerm Series III ............................ 157 Table 38. Called/Calling Number ID Data for the NEC (DTerm III)............... 161
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List of Figures ® Figure 1. Dialogic PBX Integration Board Functional Block Diagram ............ 33 Figure 2. Avaya 7434 Telephone........................................................................ 40 Figure 3. Avaya 8434 Telephone........................................................................ 41 Figure 4. Siemens ROLMphone 400 .................................................................. 55 Figure 5. Siemens Optiset E Telephone with the Hicom 150 .................
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® Dialogic PBX Integration Board User’s Guide 10
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1. How to Use This Manual 1.1. Audience This manual is intended for programmers and engineers who choose to use ® ® Dialogic PBX Integration Boards and Dialogic APIs to develop a computer telephony application for use on a PBX. When this manual addresses “you,” it means “you, the programmer,” and when this manual refers to the “user,” it means an end-user of an application program. 1.2. Product Terminology This manual includes information relevant to those choosing to use a Privat
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® Dialogic PBX Integration Board User’s Guide 1.3. PBX Models Covered in This Manual This manual currently includes support for the following PBXs and KTSs and associated telephones: Manufacturer PBX Hardware Telephone Emulations Avaya Definity System 75 7434 (4-wire) Definity System G3 Ver. 4 8434 (2-wire) and higher Mitel SX-50 Superset 420 (DNIC) SX-200 Superset 430 (DNIC) SX-2000 Superset 430 (DNIC) NEC NEAX 2000 IVS, IVS2, IPS NEAX 2400 IMS DTerm Series III Electra Eli
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1. How to Use This Manual 1.4. Documentation Conventions The following documentation conventions are used throughout this manual: • When terms are first introduced, they are shown in italic text. • Data structure field names and function parameter names are shown in boldface, as in maxsec. • Function names are shown in boldface with parentheses, such as d42_display( ). • Names of defines or equates are shown in uppercase, such as T_DTMF. • File names are italicized and in uppercase
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® Dialogic PBX Integration Board User’s Guide ® 1.5. Dialogic Voice Hardware Covered by This Manual ® The Dialogic PBX Integration Board voice hardware provides a set of cost- effective tools that enable implementation of computerized voice and call processing applications for PBXs. It provides the basic voice and call processing ® capabilities of Dialogic D/4x voice hardware, and adds hardware and firmware ® that can ease integration with supported PBXs. Refer to the Dialogic Voice API
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1. How to Use This Manual ® name that is generic. For example, D/xxx refers to all models of the Dialogic ® voice hardware, and D/8x refers to all 8-channel models of the Dialogic voice hardware. 1.6. When to Use This Manual ® This Dialogic PBX Integration Board User’s Guide contains information for ® those choosing to configure and use specific PBX hardware with Dialogic PBX Integration Boards. For information about installing hardware, refer to the ® Dialogic PBX Integration Quick
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® Dialogic PBX Integration Board User’s Guide 16
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2. Introduction to PBXs and KTSs A PBX, or private branch exchange, is a telephone system that is usually installed in a business. It provides service among many extensions within the business as well as outside lines. Typically, PBXs are used when a large number of extensions are needed. A PBX can be thought of as a mini version of a telephone company's central office (CO) switch. Advantages offered by a PBX include: • increased efficiency and cost savings because a specific number of
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® Dialogic PBX Integration Board User’s Guide may be sent outside the PBX if outside networks also use digital circuits; however, they are usually converted back to analog voice signals. PBXs use control information to instruct their station sets to perform specific functions such as setting the message waiting indicator and call transfer. This control information is sent using proprietary digital protocols. A protocol is a set of rules relating to the format and timing of data transmissi
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2. Introduction to PBXs and KTSs or separate wires (e.g., RS-232). Because of its versatility, out-of-band signaling is often the selected method. ® CT equipment comprises a PC containing a Dialogic PBX Integration Board and ® ® a software application. Dialogic PBX Integration Boards and Dialogic APIs enable the creation of applications that are tightly integrated with a PBX and that can take advantage of call control elements. ® Below is a list of PBX features and functions currentl
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® Dialogic PBX Integration Board User’s Guide ® A supervised transfer can be implemented without a Dialogic PBX Integration Board (e.g., using hook flash), but the availability and ease of implementation can ® be inconsistent. Choosing to use a Dialogic PBX Integration Board and the appropriate dial string can enable you to initiate a transfer the same way for all supported switches. Also, by choosing to incorporate call progress analysis, you can be positioned to offer consistent, high
