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INDeX 10.0
2030/50/60 User's Guide
38DHB0002UKFN Issue 2 (07/2002)
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Page 2 - Contents Contents Introduction......................................................................................................................................................5 Using This Guide......................................................................................................................................................5 What Features Can I Use?.................................................................................................................
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Contents - Page 3 Contents (Cont.) Transfer, Park & Hold Calls ......................................................................................................................... 20 Transferring Calls...................................................................................................................................................20 Holding Calls ............................................................................................................................
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Page 4 - Contents Contents (Cont.) Ringer Controls............................................................................................................................................. 35 Changing the Ringer Volume .................................................................................................................................35 Changing the Ringer Sound.....................................................................................................................
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Using This Guide Introduction – Page 5 Introduction Using This Guide This guide is for INDeX 2030, 2050 and 2060 telephones used on the INDeX telephone system operating under Software Release 10.0. To check the Software Release of your system, press ANSWER/RELEASE and then PROGRAM. The phone displays the Software Release. Cancel the display by pressing ANSWER/RELEASE again. 2060 Telephone Software This guide covers the normal telephone functions of the 2060 telephone. Details of usi
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Page 6 - Display Phone Features Introduction to Display Phones Display Phone Features Introduction to Display Phones The diagram shows the main features of a display phone; the term covers INDeX 2030, 2050 and 2060 phones. Handset Rest Tags (Beneath Handset) Lamp Speaker (Beneath Handset) Display Keys Handset DSS Keys Dialling Keys BLF Lamps Microphone (Not 2030) • 2060: Phone with handsfree operation, DSS keys and BLF status lamps (see page 27). A serial socket and cable for co
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On-Hook Dialling, Speaker & Answer Release Display Phone Features – Page 7 On-Hook Dialling, Speaker & Answer Release On all INDeX telephones you can both dial and hear the call progress without using the handset (known as "on-hook dialling"). When answered, you can continue the call without using the handset, i.e. handsfree. You can switch between handsfree and handset working during a call. Pressing the ANSWER/RELEASE key has the same effect as lifting or replacing the handset. Tone
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Page 8 - Making Calls Notes on Making Calls Making Calls Notes on Making Calls When making calls, the display shows details about call progress. It also shows messages if you cannot make the call. • Call barring: The system can bar you from dialling particular numbers or types of number (e.g. national, international). Typically call barring increases when a phone goes into night service (when it displays a symbol). It also changes according to time, date and day of the week. As the cal
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Making External Calls Making Calls – Page 9 Making External Calls The system may apply call barring to some or all external numbers. You can also lock your phone (see page 41) or bar it by wrong passcode entry (see page 40). To dial an external call: 1. Dial 9 to get an external line. Your System Manager will inform you if you need to dial a different number. • If "ENTER ACCOUNT" appears, see page 12. • If "ENTER PIN" appears, see page 12. 2. Dial the external telephone number. • If "
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Page 10 - Making Calls Making Calls from the INDeX Directory Making Calls from the INDeX Directory Using the INDeX Directory, your phone can display a selected entry from an index of either extensions or speed dial names plus their numbers. There are two methods of selecting entries of names and numbers from the INDeX Directory: • By Alpha Group • By Dial by Name st In addition, the INDeX Directory entries can be sorted either by 1 name or by last st name. The particular method used and
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Using Speed Dials Speed Dials – Page 11 Speed Dials Using Speed Dials The system can store external numbers as speed dials. • System speed dials: Ask your System Manager for a list. • Personal speed dials: Your phone can also store up to 10 speed dials for your own use (see below). To dial a system speed dial by name: 1. Use the INDeX feature (see page 10). To dial a speed dial: 1. Press SPEED DIAL. • To select a personal speed dial : Press OWN and dial the personal speed dial sto
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Page 12 - PIN & Account Codes If ENTER ACCOUNT Appears PIN & Account Codes If ENTER ACCOUNT Appears If ENTER ACCOUNT appears when making an external call, you must enter an account code to continue. The system checks this against its list of codes before allowing the call. To enter an account code at any time during a call, see page 17. To enter a forced account code: 1. Dial the account code. If you make a mistake, press DELETE to delete the last digit entered. 2. When you have entere
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Options If Busy or Unanswered Busy or Unanswered – Page 13 Busy or Unanswered Options If Busy or Unanswered Your phone provides several methods for contacting an extension that is busy, not answering or set to no calls. These options work for normal, page and diverted calls. • Leave a Message: Lights the lamp of the extension called. It also stores your number as a message to reply. If your system has a Voice Manager attached, you can record a voice message instead (see page 44). The Voi
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Page 14 - Busy or Unanswered Leave a Message Leave a Message You can leave your extension number as a message for someone to call you (see page 18). If their extension has a message lamp, it lights (supported INDeX phones). If your call is diverted, the message goes to the extension you first called. To leave a message: 1. Press MESSAGE. Your call ends unless the extension called has already reached its limit of stored messages. Camp On and Wait If the extension you call is busy, yo
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Create a Conference Call Actions During a Call – Page 15 Actions During a Call Create a Conference Call You have two methods of holding conference calls. • During a call, you can add callers to create a conference. • Alternatively, you can dial-in to a conference call being held at a pre-defined time. The numbers and passwords (optional) used for dial-in conferences are established by your System Manager. External callers can join dial-in conferences, but they must dial in to the INDeX
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Page 16 - Actions During a Call Using the Notepad Using the Notepad Whilst on an external call or listening to a Voice Mail message, you can store a number for future use on the Notepad. Please note that you have a maximum of five redial stores that are shared by both save last external number and Notepad numbers, e.g. Three saved last external numbers and two Notepad numbers (see page 9). To store number on the Notepad: 1. When, with an external call in progress or whilst listening to a
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Adding Voluntary Account Codes Actions During a Call – Page 17 Adding Voluntary Account Codes You can enter an account code during any external call. If the system records the call on its call log, it includes the account code. The system checks the code against its list of valid codes (ask your System Manager for a copy). To enter a voluntary account code: 1. During the call, press ACCOUNT. 2. Enter an account code. If you make a mistake, press DELETE to delete the last digit entered.
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Page 18 - Answering Calls Answering Normal Calls Answering Calls Answering Normal Calls When calls arrive, the display shows information about the call before you answer. It gives a repeated double flash for external calls or a repeated single flash for internal calls. The ringer also shows the call type by a repeated single or double ring if on (see page 35). To answer the call: 1. Lift the handset or press ANSWER/RELEASE. Note: For automatic External call connection, your System Man
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Answering a Callback Answering Calls – Page 19 Answering a Callback You can arrange a callback from a busy or ringing extension (see page 13). When the callback takes place, your phone displays the call details, "CALLING" and CALLBACK. If you do not answer, the callback cancels after a short time (see page 36). To answer/cancel a call back: 1. To continue the callback, press ANSWER/RELEASE. 2. To cancel the callback, press CALLBACK. Answering Other Extensions - Call Pickup You can p
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Page 20 - Transfer, Park & Hold Calls Transferring Calls Transfer, Park & Hold Calls Transferring Calls You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for too long, it may recall to your extension. To transfer a call using hold: 1. Press HOLD to hold your current call. 2. Dial the extension to which you want to transfer the call. • Announced transfer: Wait to be answered. If unanswered, press HOLD to retrieve to the first call.
