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Jabra PC Suite
User’s Guide
©2008, Jabra A/S
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Contents 1. JABRA PC SUITE OVERVIEW .....................................................................................................3 Elements of the Jabra PC Suite..............................................................................................3 System Requirements .............................................................................................................4 2. INSTALLING JABRA PC SUITE..................................................................
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Chapter 1: Jabra PC Suite Overview Elements of the Jabra PC Suite 1. Jabra PC Suite Overview Elements of the Jabra PC Suite The Jabra PC Suite is a collection of PC programs that enable you to configure your Jabra solution, update its firmware and control the way your headset will work together with your PC softphones and other audio programs. The Jabra PC Suite includes the following programs: • Jabra Device Service This simple program runs in the background and monitors your USB ports
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Chapter 1: Jabra PC Suite Overview System Requirements System Requirements To run the Jabra PC Suite, your computer must meet or exceed the following requirements: • Operating System: Microsoft Windows 2000 SP4 or later; Microsoft Windows XP with Service Pack 2 or later; or Microsoft Windows Vista (all variants). 64-bit versions of Windows are not supported. • Hardware: A USB connection must be available and a Jabra device must be connected to it. Jabra PC Suite supports the followi
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Chapter 2: Installing Jabra PC Suite System Requirements 2. Installing Jabra PC Suite To install Jabra PC Suite on your computer: 1. If are using the Cisco IP Communicator softphone program, then install that program first. (If you add this program later, you can simply re-run the Jabra PC Suite setup wizard to install the Jabra driver for Cisco.) 2. If an older version of Jabra PC Suite is already installed on your PC, then please close the Jabra Device Service if it is running. 3. Ins
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Chapter 2: Installing Jabra PC Suite System Requirements 7. The Custom Setup page opens. The Jabra PC Suite includes either four or five programs, all of which will be installed by default. (The fifth program, the Cisco IP Communicator Interface, is made available only if the Cisco softphone is already installed on your system.) We recommend that you install all of the listed programs, though you might exclude the Skype Interface and/or the Cisco IP Communicator Interface if you are su
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Chapter 2: Installing Jabra PC Suite System Requirements 9. The Ready to Install page opens. You are now finished setting your installation options. Click on Install to install the software. 10. A progress bar is shown to track your installation. When installation is complete, the Completed… page opens. Click on Finish to close the setup program and start using your new software. Jabra PC Suite User’s Guide 7
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Chapter 3: Using Softphones with Your Jabra Headset Using Skype 3. Using Softphones with Your Jabra Headset The Jabra PC Suite has two primary functions: configuring your headset and providing a feature-rich softphone integration that includes remote call control from the headset. Basic softphone functionality is provided via Windows and plug-and-play, which results in your headset appearing as a standard PC sound card with sound-in and sound-out abilities. However, other elements of the
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Chapter 3: Using Softphones with Your Jabra Headset Using Cisco IP Communicator start up if you often use your headset together with Skype. See also “Running and Using the Skype Interface” on page 24. Once the above software is installed and running, you will be able to control the following features of Skype using your standard Jabra headset controls: • Accept incoming call • End call • Mute microphone • Place call on hold • Resume call on hold • Redial last outgoing number The head
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Chapter 3: Using Softphones with Your Jabra Headset Using Microsoft Office Communicator The headset controls for invoking each of the above features of your softphone work in exactly the same way as they do for your mobile or desk phone. See also your Jabra headset reference manual for details about how to invoke each of these functions. Note: Make sure that your Jabra device is selected as both Headset and Handset in the Audio Tuning Wizard of Cisco IP Communicator. See also your Cis
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Chapter 3: Using Softphones with Your Jabra Headset Using Other Types of Softphones and Audio Programs your Jabra headset reference manual for details about how to invoke each of these functions. Using Other Types of Softphones and Audio Programs Even if you use a softphone that is not mentioned above, then you will still be able to use your headset together with your software. In this case, your headset will work just like a passive PC plug-and-play sound card with sound-in and sound-ou
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Chapter 4: The Jabra Device Service Running and Using the Device Service 4. The Jabra Device Service Running and Using the Device Service Purpose of the Device Service The Jabra Device Service is a simple program that runs in the background, monitors your USB ports for Jabra devices and provides a link between your Jabra device and various types of PC applications. It enables the Jabra Control Center and Jabra softphone interfaces to interact with Jabra headsets. Running the Device Ser
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Chapter 4: The Jabra Device Service The Device Service Settings Window Figure 1: The Jabra icon in the Windows Notification Area If you think that the Device Service is running but you cannot see the icon, then Windows may be hiding it. Click on the small left-pointing arrow at the left side of the Notification Area to view all available icons, which should include the Jabra icon. If the icon is still not visible, then the service is not running; launch it from the Start menu and/or add
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Chapter 4: The Jabra Device Service The Device Service Settings Window Figure 3: The Jabra Device Service settings window The window is divided into three areas: menu bar (top), settings tabs (middle) and button area (bottom). The following commands are available from the menu bar: • File > Exit: Quits the Device Service, closing the settings window and removing the Jabra icon from the Windows Notification Area. This has the same effect as selecting the Exit command available from the
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Chapter 4: The Jabra Device Service Setting the Target Softphone if you would like to save them. The Device Service itself does not quit, so it will continue running in the background. This is the same as clicking on the close button in the upper-right corner of the window. • Apply: Applies any changes you made to settings in the window and keeps the window open. This button is grayed out when there are no new settings to apply. Setting the Target Softphone If you sometimes run more tha
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Chapter 4: The Jabra Device Service Connecting Applications to the Device Service If you would like to change the currently configured target: 1. Click on the Configure button. This opens a simple dialog window with a single drop-down list. 2. Select your preferred target from the drop-down list. If you prefer not to have a target, then select the “None” entry (see the note below for details about why you might do this). 3. Click on OK to close the configuration window. Your new selec
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Chapter 4: The Jabra Device Service Viewing the Known Devices List • Locked Devices: when an application has locked a Jabra device (e.g., when you are on a call), then no other application will be able to access that device. This column lists the Jabra device to which each listed application has locked access (if any). There is one row for each application connected to the Device Service. Click on Refresh if you have started a new application since you opened this window and would like t
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Chapter 4: The Jabra Device Service Device Service Preferences Device Service Preferences Use the Preferences tab of the Device Service settings window to control a few aspects of the way your Jabra solution will work on your PC. To view and set the available options, make sure that the Jabra Device Service is running, open its settings window from the Notification Area icon and click on the Preferences tab. Figure 7: The Preferences tab of the Jabra Device Service settings window In
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Chapter 5: The Jabra Control Center Running and Using the Jabra Control Center 5. The Jabra Control Center Running and Using the Jabra Control Center Purpose of the Control Center The Jabra Control Center enables you to view status information and make settings for the Jabra headset currently connected to your PC. The settings provided will depend on which Jabra devices are currently connected. Running the Control Center To run the Control Center, double-click on the Jabra icon in the N
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Chapter 5: The Jabra Control Center The Control Center Window • Help > Check for Updates: Checks with the Jabra web site to see if a new version of the PC Suite is available. If there is, you will be provided with instructions about how to obtain and install it. • Help > About Jabra Control Center: Opens a window with version and copyright information about the Control Center. To view the collection of settings available for a connected device, select a target device in the left column o
