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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted ® by Mitel Networks™ Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to in
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System and Diagnostics Administrator Features Quick Reference Guide This guide provides information for frequently used administrator phone features. For more information about these and other features, refer to the main Administrator Phone Guide. Enabling or Disabling System Default Administrator Feature Codes Diagnostics Mode Code Feature Name While on-hook, enter the Diagnostics Mode feature code (U.S./Eur.) (9900 or 9100) to enable/disable diagnostics mode. Automatic Diagnostics Delivery
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Setting the System or Network Date Programming System Speed-Dial and Time Numbers 1. Dial 9800 (single node) or 9810 (multi-node). 1. Dial 9801. PROGRAM SYS SPD # appears. 2. Use the dial pad buttons to enter the month, day, 2. Enter the System Speed Dial location code and year. For example, enter 020308 for (000–999 or 0000–4999). ENTER NAME February 3, 2008. appears. 3. Use the dial pad buttons to enter the time in 3. Enter the na
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Table of Contents Chapter 1: Introduction Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Feature References . . . . .
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Administrator Phone Guide Changing Do-Not-Disturb (DND) Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Changing Default Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Changing Phone Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Swapping Phone Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Table of Contents Appendix A : Reference Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Programming Planning Sheets. . . . . . . . . . . . . . . . . . . .
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Administrator Phone Guide 2
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Introduction Overview This guide provides instructions on using your administrator phone to perform basic user and system administration on the MItel 5000 Communications Platform (CP). For quick access to frequently used feature instructions, you can use the removable Quick Reference Guide included with this guide. You must have access to an administrator phone to perform tasks described in this guide. This is a phone designated to perform system and phone administrative tasks. The system a
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Administrator Phone Guide Additional References The following references contain additional information. Feature References The administrator phone functions as both a standard system phone and an administrator phone. However, because this guide describes features that are programmed from the administrator phone only, see the appropriate phone user guides for detailed feature descriptions and end-user instructions. Previous Software and Hardware Versions This guide provides instructions for
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Introduction System Networks and Nodes Two or more Mitel 5000 CP systems can be connected to form a network, providing a seamless interface between the systems. For example, a 5000 CP in Phoenix, Arizona can be connected to another 5000 CP in Tampa, Florida. System users can place calls across the network to other extensions as if they were in the same building. Each system can have its own time settings, call configurations, System Speed-Dial contacts, and so on. In this guide, all referenc
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Administrator Phone Guide Multicultural English References This guide is intended for audiences in the United States (U.S.) and in Europe, including the United Kingdom (U.K.). Because of this dual support, dual references are made to industry features, standards, and telecommunications terminology, as appropriate throughout the document. For the purposes of this administrator guide, British English terms are assumed to apply to other English-speaking European cultures, as well. For example,
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Administrator Phone Guide 8
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Phone and System Administration Introduction You can use a designated administrator phone for simple system administrative tasks. Mitel recommends using a larger-size display phone, such as the Mitel 5340, 5360, 8662, 8660, 8568, or 8560 phone to administer the system. You may notice some feature differences between the phone types, as described in the following sections. Phone Feature Button Differences Table 2 describes differences between the Mitel 5340, 5360, 8662, 8660, 8568, and 8560
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Administrator Phone Guide characters the user will enter depending on the number of times each dial pad button is pressed. Users may now enter both lowercase and uppercase characters instead of the uppercase-only restriction in place prior to v4.0. When entering dial pad characters: • To switch from Alpha Mode to Numeric Mode, press the Message button (the button des- ignation depends on phone type) or the USE ALPHA MODE/USE NUMERIC MODE menu button. The Message button and lamp button are lit
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Phone and System Administration Table 5: Custom Dial Pad Characters — Mexican Spanish Number of Times Dial Pad Button is Pressed Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 : - / , . ; ( ) & + * ! ? # 1 2A B C 2 A b c Á Á 3 D E F 3 D e f É é 4G H I 4 G h i Í Í 5 J K L 5 J k l 6 M N O 6 M no Ñ Ó ñó 7 P Q R S 7 p q r s 8T U V 8 T u v Ú Ü ú ü 9 W X Y Z 9 w x y z 0¡ ¿ ª º 0 Table 6: Custom Dial Pad Characters — Canadian French Number of Times Dial Pad Button is Pressed Button 1 2 3 4 5 6 7 8 9
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Administrator Phone Guide Table 7: Custom Dial Pad Characters — U.S. English, U.K. English, and Canadian French (continued) Number of Times Dial Pad Button is Pressed 4 G H I 4gh i 5 J K L 5 j k l 6M N O 6 m n o 7 P Q R S 7 p q r s 8T U V 8 t u v 9 W X Y Z 9 w x y z 00 Page 2 of 2 Table 8: Custom Dial Pad Characters — Mexican Spanish Number of Times Dial Pad Button is Pressed Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 : - / , . ; ( ) & + * ! ? # 1 2A B C 2 A b c 3 D E F 3 D e f 4G H I 4 G
