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HP EliteBook 8470w Mobile Workstation
and HP EliteBook 8470p Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
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© Copyright 2012, 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set for
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification .............................................................................................................. 15 Display ................................................................................................................................................ 15 Buttons and f
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Grounding guidelines ......................................................................................................... 61 Electrostatic discharge damage ........................................................................ 61 Packaging and transporting guidelines ............................................. 63 Component replacement procedures ................................................................................................. 65 Service tag ..............................
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Determining the BIOS version ........................................................ 129 Downloading a BIOS update .......................................................... 130 Using Advanced System Diagnostics .............................................................................. 131 Windows 7 ........................................................................................................................................ 132 Starting Computer Setup .............................
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Performing a system recovery ......................................................................................... 151 Using the Windows recovery tools .................................................................. 151 Using f11 recovery tools .................................................................................. 152 Using a Windows 7 operating system DVD (purchased separately) ............... 153 SuSE Linux (SLED) .............................................................
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1 Product description Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC Product Name HP EliteBook 8470w Mobile Workstationl √ HP ProBook 8470p Notebook PC √ Processors ● Intel® Quad Core® i7-3840QM 2.80- √ GHz processor (SC turbo up to 3.80- GHz; 1600-MHz FSB, 8.0-MB L3 cache, 45 W) ● Intel Quad Core i7-3820QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 8.0-MB L3 cache, 45 W) ● Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC Processors (continued) ● Intel Quad Core i7-3540M 3.00-GHz √√ processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 4.0-MB L3 cache, 35 W) ● Intel Dual Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB, 4.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3380M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3360M 2.80-GHz processor (SC turbo u
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC Graphics Switchable discrete graphics: AMD √ FirePro™ M2000 (64-bit), with 1024-MB GDDR5 (64-MB × 32,1.5V, 5-GBPS, quantity 4); supports open GL Switchable discrete graphics: AMD √ Radeon™ HD 7570M (64-bit), with 1024- MB GDDR5 (64-MB × 32,1.5V, 5-GBPS, quantity 4) Internal graphics: ● Universal memory architecture (UMA) with shared video memory ● Intel HD Graphics 4000 ● Support for dual-display ports t
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC Memory Two customer-accessible/upgradable √√ memory module slots DDR3-1600-MHz dual channel support Supports 16384-MB of system RAM in the following configurations: ● 16384-MB (8192-MB×2) ● 8192-MB (8192-MB×1 or 4096×2) ● 8192-MB (8192-MB×1 or 4096×2; not supported on computer models equipped with a 32-bit operating system) ● 6144-MB (4096-MB+2048-MB) ● 4096-MB (4096-MB×1 or 2048-MB×2) ● 2048-MB (2048×1) Fl
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC Solid-state drive Solid-state drive (SSD) mounts in the same √ bracket as the hard drive Customer-accessible Serial ATA III Supports the following SSDs: ● 256-GB SED ● 240-GB ● 180-GB ● 160-GB ● 128-GB Upgrade drive Customer-accessible √ Supports the following drive options: ● Blu-ray R/RE DVD±RW SuperMulti DL Drive ● Blu-ray ROM DVD±RW SuperMulti DL Drive ● DVD±RW Double-Layer with SuperMulti Drive ● DVD
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC Optical drive Fixed √ Serial ATA 12.7-mm tray load Supports the following optical drives: ● Blu-ray R/RE DVD±RW SuperMulti DL Drive ● Blu-ray ROM DVD±RW SuperMulti DL Drive ● DVD±RW Double-Layer with SuperMulti Drive ● DVD-ROM Drive Supports zero power optical drive Fixed √ Serial ATA 12.7-mm tray load Supports the following optical drives: ● Blu-ray ROM DVD±RW SuperMulti DL Drive ● DVD±RW Double-Layer wi
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC Ethernet Intel 82579LM 10/100/1000 Ethernet √√ network interface card (NIC) with iAMT Intel 82579LM Gigabit Network Connection NIC Power Down technology S3/S4/S5 wake on LAN Ethernet cable not included Wireless Integrated wireless personal area network √√ (WPAN) option by way of Bluetooth 4.0 enhanced data rate (EDR) module Supports no WPAN option Integrated wireless local area network √√ (WLAN) options by
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC Wireless (continued) Integrated wireless wide area network √√ (WWAN) options by way of wireless module Two world-wide/5-band WWAN antennas built into display assembly Secured by subscriber identity module (SIM, user-accessible behind battery) Support for the following WWAN formats: ● HP hs2350 HSPA+ Mobile Broadband Module ● HP lt2523 LTE/HSPA+ Mobile Broadband Module ● HP un2430 EV-DO/HSPA Mini Card ● HP l
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC Ports ● 1394a port √√ ● Audio-in (mono microphone) ● Audio-out (stereo headphone) ● Battery connector ● DisplayPort 1.2 (on computer models equipped with a graphics subsystem with discrete memory) ● DisplayPort 1.1a (on computer models equipped with a graphics subsystem with UMA memory) ● Docking connector ● eSATA/USB 2.0 combo port ● HP Smart AC adapter ● RJ-45 (Ethernet) ● RJ-11 (modem) ● Secondary batter
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC ● 65-W HP Smart AC adapter (non-PFC, √√ 3-wire) ● 65-W HP Smart AC adapter (RC/V, √√ EM, 3-wire) Supports the following batteries: √√ ● 9-cell, 100-Wh, 3.0-Ah battery ● 9-cell, 73-Wh, 2.2-Ah battery ● 6-cell, 62-Wh, 2.8-Ah battery ● 6-cell, 55-Wh, 2.8-Ah battery ● 3-cell, 31-Wh, 2.8-Ah battery Security Supports security cable lock √√ Supports fingerprint reader and no √√ fingerprint reader option Suppo
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC Preinstalled with Microsoft Office: ● Windows 8 CH 64-bit with Office 2010 Transition OPK (People's Republic of China only) ● Windows 8 EM 64-bit with Office 2010 Transition OPK (not available in Japan) ● Windows 8 ML 64-bit with Office 2010 Business and Home (Japan only; requires configuration with Office Personal Japan 2010 app AV) ● Windows 8 ML 64-bit with Office 2010 Personal (Japan only; requires c
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC Operating system Preinstalled with Microsoft Office: √√ (continued) (continued) ● Windows 8 Professional 64-bit DPK with Windows 7 Professional 64- and 32-bit with Office 2010 Business and Home (Japan only; requires configuration with Office Personal Japan 2010 app AV) ● Windows 8 Professional 64-bit DPK with Windows 7 Professional 64- and 32-bit with Office 2010 Personal (Japan only; requires configuration
