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HP ProBook 4310s Notebook PC
HP ProBook 4311s Notebook PC (People’s Republic of
China only)
Maintenance and Service Guide
Document Part Number: 531680-001
August 2009
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.
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© Copyright 2009 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products an
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Safety warning notice WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly Å on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clo
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Contents 1 Product description 2 External component identification Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Top components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2 Buttons and fingerprint reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents 4 Removal and replacement procedures Preliminary replacement requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 Service considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 G
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Contents 6 Specifications Computer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1 13.3-in display specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2 Hard drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3 Blu-ra
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Contents 10Power cord set requirements Requirements for all countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1 Requirements for specific countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–2 11Recycling Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
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1 Product description Category Description PM45 chipset GM45 chipset GL40 chipset Product name HP ProBook 4310s Notebook PC HP ProBook 4311s Notebook PC (People’s Republic of China only) Processors Intel® Core™2 Duo processors: ■ T9600 2.80-GHz processor, 6-MB L2 cache, 1066-MHz front side bus (FSB) ■ P8700 2.53-GHz processor, 3-MB L2 cache, 1066-MHz FSB ■ P7370 2.00-GHz processor, 3-MB L2 cache, 1066-MHz FSB ■ T6570 2.10-GHz processor, 2-MB L2 cache, 800-MHz FSB (not available in Japa
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Product description Category Description PM45 chipset GM45 chipset GL40 chipset Chipset Northbridge: ■ Intel PM45 with up to 1066-MHz FSB ■ Intel GM45 with up to 1066-MHz FSB ■ Intel GL40 with up to 667-MHz FSB Southbridge: Intel ICH-9M Graphics AMD M92S2-LP (ATI Mobility Radeon™ HD 4330) discrete graphics with Hypermemory support, 512 MB GDDR2 (64 MB × 16 × 2) at 500-MHz Intel UMA graphics (Mobile Intel GMA X4500 HD) Integrated with shared video memory (dynamically allocated) Panel ■ 1
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Product description Category Description PM45 chipset GM45 chipset GL40 chipset Memory 2 customer-accessible/upgradable memory module slots Supports dual-channel memory Supports the following DDR3 configurations at 1333 MHz in all countries and regions except Brazil: ■ 8192-MB total system memory (4096 × 2, dual-channel) ■ 6144-MB total system memory (4096 + 2048, dual-channel) ■ 5120-MB total system memory (4096 + 1024, dual-channel) ■ 4096-MB total system memory (4096 × 1) ■ 4096-MB to
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Product description Category Description PM45 chipset GM45 chipset GL40 chipset Hard drives Supports 9.50-mm, 6.35-cm (2.50-in) hard drives Supports HP 3D DriveGuard Hard Drive Protection Customer-accessible Serial ATA (SATA) Supports the following hard drives: ■ 500-GB, 7200- and 5400-rpm ■ 320-GB, 7200- and 5400-rpm ■ 250-GB, 7200-rpm ■ 160-GB, 7200-rpm Optical drives 12.7-mm tray load Serial ATA (SATA) Fixed (removal of 1 screw required) Customer-accessible Supports no-optical-drive optio
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Product description Category Description PM45 chipset GM45 chipset GL40 chipset Audio 2 stereo speakers with enclosures Azalea ADI1984 CODEC with digital equalization Headphone jack Microphone jack Webcam Integrated 2-megapixel camera with fixed focus Modem High-speed 56K data/fax modem Supports no-modem option Modem module cable not included Ethernet Marvell 88E8072-B1 10/100/1000 network interface card (NIC) S3/S4/S5 wake on LAN (AC mode only) Ethernet cable not included Wireless Integrate
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Product description Category Description PM45 chipset GM45 chipset GL40 chipset External media One ExpressCard slot, supporting cards optional ExpressCard/34 cards SD Card Reader supporting the following optional digital card formats: ■ MultiMediaCard ■ MultiMediaCard Plus ■ Secure Digital Memory Card ■ Secure Digital High Capacity Memory Card Ports Audio-in (stereo microphone) Audio-out (stereo headphone) HDMI v.1.3 Multi-pin AC power RJ-45 (Ethernet, includes link and activity lights) RJ-
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Product description Category Description PM45 chipset GM45 chipset GL40 chipset Operating system Preinstalled: ■ Free DOS ■ Red Flag Linux (People’s Republic of China only) ■ Windows Vista® Business 32 ■ Windows Vista Business with Windows® XP Pro image ■ Windows Vista Home Basic ■ Windows Vista Home Premium 32 Preinstalled with Microsoft® Office: ■ Windows Vista Home Basic 32 with Office 2007 Ready ■ Windows Vista Home Basic 32 with Office 2007 Personal (Japan only) ■ Windows Vista Home B
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Product description Category Description PM45 chipset GM45 chipset GL40 chipset Restore media: Operating system (continued) ■ DRDVD Windows Vista ■ DRDVD Windows XP Pro ■ Microsoft Office Ready DVD ■ Red Flag Linux (People’s Republic of China only) ■ Windows Vista Business 32 ■ Windows Vista Business 64 ■ Windows Vista Home Basic 32 ■ Windows Vista Home Premium ■ Windows XP Pro Certified: ■ Microsoft WHQL ■ SuSE Linux Web-only support: Windows Vista Business 64 Serviceability End-user replace
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2 External component identification Display Your computer may look slightly different from the illustration in this section. ✎ Item Component Description (1) Internal display switch Turns off the display if the display is closed while the power is on. (2) WWAN antennas (2)* Send and receive wireless signals to communicate with wireless wide-area networks (WWAN). (3) Internal microphones (2) Record sound. (4) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local
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External component identification Top components Buttons and fingerprint reader Item Component Description (1) Speakers (2) Produce sound. (2) Info Center/QuickLook button Launches Info Center or QuickLook. (3) Wireless button Turns the wireless feature on or off but does not establish a wireless connection. You must set up or access a wireless network to establish a ✎ wireless connection. (4) Volume mute button Mutes and restores speaker sound. (5) Volume scroll zone Adjusts speaker volume. S
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External component identification Item Component Description (6) Power button ■ When the computer is off, press the button to turn on the computer. ■ When the computer is on, press the button to shut down the computer. ■ When the computer is in the Sleep state (Standby in Windows XP), press the button briefly to exit Sleep (Standby). ■ When the computer is in Hibernation, press the button briefly to exit Hibernation. If the computer has stopped responding and Windows shutdown procedures are i
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External component identification Keys Your computer may look slightly different from the illustration in this section. ✎ Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortcut menu for items beneath the pointer. (5) Embed
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External component identification Lights Your computer may look slightly different from the illustration in this section. ✎ Item Component Description (1) Caps lock light On: Caps lock is on. (2) Info Center/QuickLook light ■ On: The computer is on. ■ Blinking (5 times): ❐ When the computer is on, press the button to launch Info Center. ❐ When the computer is off or in Hibernation, press the button to launch QuickLook. ■ Off: The computer is off or in the Sleep (Standby in Windows XP) or Hiber
