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HP EliteBook 8470w Mobile Workstation
and HP EliteBook 8470p Notebook PC
computer model
Maintenance and Service Guide
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© Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ................................................................................... 12 Display ................................................................................................................................. 12 Buttons and fingerprint reader (select models only) ................................
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Grounding guidelines .............................................................................................. 51 Electrostatic discharge damage .................................................................. 51 Packaging and transporting guidelines ........................................ 53 Component replacement procedures ........................................................................................ 55 Service tag .............................................................
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Downloading a BIOS update .................................................................................. 119 Using Advanced System Diagnostics ...................................................................................... 120 6 Specifications ............................................................................................................... 121 Computer specifications ........................................................................................................
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viii
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1 Product description Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC computer model computer model Product Name HP EliteBook 8470w Mobile Workstation √ computer model HP ProBook 8470p Notebook PC √ computer model ● Processors Intel® Quad Core® i7-3820QM 2.70- √ GHz processor (SC turbo up to 3.70- GHz; 1600-MHz FSB, 8.0-MB L3 cache, 45 W) ● Intel Quad Core i7-3720QM 2.60- √√ GHz processor (SC turbo up to 3.60- GHz; 1600- MHz FSB, 6.0-MB L3 cache, 45
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC computer model computer model ● Intel Dual Core i5-3210M 2.50-GHz √ processor (SC turbo up to 3.10-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Core i3-3110M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W) Chipset Mobile Intel QM77 chipset √√ Graphics Switchable discrete graphics: AMD √ FirePro™ M2000 (64-bit), with 1024-MB GDDR5 (64-MB × 32,1.5V, 5-GBPS, quantity 4); supports open GL Switc
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC computer model computer model ● Panel 14.0-in light-emitting diode (LED), high- √√ definition+ (HD+), AntiGlare (AG), SVA (1600×900) display with and without webcam and microphone ● 14.0-in LED, HD, AG, SVA (1366×768) display with and without webcam and microphone All display assemblies include two wireless local area network (WLAN) antenna cables and two wireless wide area network (WWAN) antenna cables Sup
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC computer model computer model Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5- √√ mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Customer-accessible Serial ATA Supports the following hard drives: ● 750-GB, 7200-rpm, 9.5-mm ● 500-GB, 7200-rpm, 7.0-mm self- encrypting drive (SED) ● 500-GB, 7200-rpm, 7.0-mm ● 320-GB, 7200-rpm, 7.0-mm Solid-state drive Solid-state dri
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC computer model computer model Customer-accessible √ Supports the following drive options: ● Blu-ray ROM DVD±RW SuperMulti DL Drive ● DVD±RW Double-Layer with SuperMulti Drive ● DVD-ROM Drive ● 500-GB, 7200-rpm, 9.5-mm Supports no drive option Optical drive Fixed √ Serial ATA 12.7-mm tray load Supports the following optical drives: ● Blu-ray R/RE DVD±RW SuperMulti DL Drive ● Blu-ray ROM DVD±RW SuperMulti D
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC computer model computer model Integrated 720p HD webcam (supports no √√ camera option) Integrated dual-array microphone on √√ computer models equipped with a webcam Integrated mono microphone on computer models not equipped with a webcam Modem 56kbps v.92 MDC data/fax modem module √√ Supports no modem option Modem module cable not included Ethernet Intel 82579LM 10/100/1000 Ethernet √√ network interface c
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC computer model computer model Integrated wireless wide area network √√ (WWAN) options by way of wireless module Two world-wide/5-band WWAN antennas built into display assembly Secured by subscriber identity module (SIM, user-accessible behind battery) Support for the following WWAN formats: ● HP lt2523 LTE/HSPA+ Mobile Broadband Module ● HP lt2522 LTE/EV-DO Mobile Broadband Module ● HP un2430 EV-DO/HSPA Mo
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC computer model computer model ● Ports 1394a port √√ ● Audio-in (mono microphone) ● Audio-out (stereo headphone) ● Battery connector ● DisplayPort 1.2 (on computer models equipped with a graphics subsystem with discrete memory) ● DisplayPort 1.1a (on computer models equipped with a graphics subsystem with UMA memory) ● Docking connector ● eSATA/USB 2.0 combo port ● HP Smart AC adapter ● RJ-45 (Ethernet) ● RJ
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC computer model computer model ● 90-W HP Smart AC adapter (PFC, EM, √√ 3-wire) ● 90-W HP Smart AC adapter (PFC, 3- √√ wire) ● 65-W HP Smart AC adapter (non-PFC, √√ 3-wire) ● 65-W HP Smart AC adapter (RC/V, √√ EM, 3-wire) Supports the following batteries: √√ ● 9-cell, 100-Wh, 3.0-Ah battery ● 9-cell, 73-Wh, 2.2-Ah battery ● 6-cell, 62-Wh, 2.8-Ah battery ● 6-cell, 55-Wh, 2.8-Ah battery ● 3-cell, 31-Wh, 2.
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC computer model computer model Preinstalled with Microsoft Office: √√ ● Windows 7 Home Basic 32-bit with Office Starter (emerging markets only, not available in Japan) ● Windows 7 Home Premium 64- and 32-bit with Office Starter (not available in Japan) ● Windows 7 Home Premium 64-bit with Office 2010 Personal (only in Japan) ● Windows 7 Home Premium 64-bit with Office 2010 Home and Personal (only in Japan)
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Category Description HP EliteBook 8470w HP EliteBook 8470p Mobile Workstation Notebook PC computer model computer model Web-only support: √√ ● Windows XP Pro 32-bit ● Windows 7 Home Basic 64-bit ● Windows 7 Enterprise 64- and 32-bit ● Windows 7 Ultimate 64- and 32-bit Serviceability End user replaceable parts: √√ ● AC adapter ● Battery ● Hard drive ● Keyboard ● Memory module ● mSATA drive ● Optical drive ● Solid-state drive ● WLAN module ● WWAN module 11
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2 External component identification Display Item Component Description (1) Internal display switch Turns off the display or initiates Suspend if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. (2) WLAN antennas (3)* Send and receive wireless signals to communicate with WLANs. (3) Internal microphones (2) Record sound. (4) Webcam light (select models only) On: The webcam is in use. (5) Webcam (select models only) Records video
