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Business Communications Manager
ATA 2 User Guide
© 2001 Nortel Networks
P0941629 Issue 02
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Contents About Business Communications Manager ATA 25 What does ATA 2 do? 5 Feature List 7 Alternate Line 7 Call Forward 7 Call Park 7 Call Park Retrieve 7 Callback for Call Park 7 Call Pick-up (Directed) 8 Call Pick-up (Group) 8 Call Queuing 8 Camp-on 8 Conference Call 8 Conference Hold 9 Conference Consultation (Split Conference) 9 Disconnecting One Party 9 Hold Call (Exclusive) 9 Hold Call (Public) 10 Hotline 10 Last Number Redial 10 Line Pool Selection 10 Page (General) 10 Page (Intercom) 10
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4 Contents Transfer using Conference 13 To Transfer an external call to a co-worker with a line appearance using Hold 13 Trunk Answer from any Telephone14 Voice Call 14 Voice Messaging 14 Data Communication 15 Set Tones to OFF 15 Auto-answer Modems and Answering Machines 15 Modem and FAX Transmission Compatibility 15 Troubleshooting for Data Applications 17
P0941629 Issue 02
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About Business Communications Manager ATA 2 What does ATA 2 do? Business Communications Manager Analog Terminal Adapter 2 (ATA 2) connects a digital two-line display telephone port to a standard analog voice device, such as a single-line telephone or a data communication device, such as a modem or facsimile machine. The ATA 2 provides on-premise service only. This guide describes: • ATA 2 features used with the Business Communications Manager base unit • Data Communication information • Trou
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Feature List Account Code while on a call. Allows you to track a call. Alternate Line Allows you to switch between your two intercom lines. When a line is in use, you hear an error tone informing you that the line is already in use. Call Forward Directs your calls to another telephone connected to your Business Communications Manager system. Press the feature code followed by the extension number of the telephone to receive the forwarded calls. To
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Call Pick-up (Directed) Allows you to answer a ringing telephone within your Business Communications Manager system. Call Pick-up (Group) Allows you to answer any ringing telephone within your Business Communications Manager pick-up group. Call Queuing Allows you to answer the first incoming external call to your telephone, while you are on a call. All other incoming callers hear a busy signal unless there is another telephone program
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Conference Hold Allows you to put the two conferenced parties on hold. The held callers are still conferenced. To put the conference on hold: 1. Press to put the two conferenced parties on hold. 2. Press to restore the three-way call. Conference Consultation (Split Conference) Allows you to put one party on hold and consult with the other party. To consult: 1. Press to split the conference. 2. Press to alternate between calls. 3. Press to restore the three-way c
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Hold Call (Public) Allows you to place an active call on hold and allows it to be picked up from other telephones. When Tones is ON, a held call reminder tone is heard. To retrieve a call on hold: 1. Press . Hotline Allows you to automatically call a programmed internal or external telephone number. To use the Hotline feature, lift the handset of the designated hotline telephone. Last Number Redial Automatically dials the last external telephone number you dialed. L
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Priority Call
Allows you to interrupt an internal call in progress on a digital telephone, or make a voice call to a digital telephone on Voice Call Deny or Do Not Disturb. The session in progress is automatically put on hold. Note: Priority Call must be enabled in Business Communications Manager System Administration. Privacy Control Prevents another telephone that shares your line from joining your current call or permits another telephone that shares your line to
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Saved Number Redial Allows you to save an external number while you are on a call or while the called telephone is ringing. To automatically redial the saved number: 1. Press . Send Message Allows you to leave a message on a co-worker’s telephone. To cancel send message, press Service Mode In service mode the ATA 2 telephone can be assigned as the control telephone for one or more lines, or as the night zero telephone. Service mode is assigned during Business
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Transfer Allows you to transfer a call. To transfer a call you must have an available intercom line. Blind Transfer 1. Press . 2. Press the transfer destination number. 3. Replace the handset. Transfer using announce 1. Press (intercom dial tone is heard). 2. Press the transfer destination number. 3. Announce the call to the receiving party (optional). 4. Replace the handset. Transfer using Conference 1. Press . 2. Make the second call. 3. . 4. Replace the handse
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Trunk Answer from any Telephone Allows you to pick up a ringing external call on a line that has been placed into any service mode. Voice Call Allows you to make a voice announcement or begin a conversation through the speaker of a digital telephone without making the other telephone ring. Voice Messaging Press the Business Communications Manager extension, or
. Allows you to access your mailbox.
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Data Communication This section supplies additional information for using Business Communications Manager Analog Terminal Adapter 2 with data communication devices. Set Tones to OFF ATA 2 must have tones OFF so tones do not interfere with data transmissions. The following progress tones are not heard when ATA 2 is in the tones OFF mode: • Held Line Reminder • Call Waiting • Ring Again To turn tones OFF: Lift the handset and press
. Auto-answer Modems and Answering Machines ATA 2 can be c
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Troubleshooting for Data Applications If you are having trouble, check the following before calling a repair person: 1. Make sure the data parameters (parity, baud) are set correctly. 2. Make sure Business Communications Manager Analog Terminal Adapter 2 is in the tones OFF mode. See Tones on page 12. 3. Make sure you are dialing out on the proper line. The proper line is either an intercom or external line. See Alternate Line on page 7. To change your prime line, see your System Administrato
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