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SMART Bridgit® 4.5
Windows operating systems
I n s t a l l a t i o n a n d s y s t e m a d m i n i s t r a t o r ' s g u i d e
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Trademark notice SMART Bridgit, SMART Board, SMART Meeting Pro, SMART Notebook, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. Microsoft, Windows, Windows Server, Windows Vista, DirectShow, Internet Explorer and Microsoft Outlook are either a registered trademark or trademarks of Microsoft Corporation in the U.S. and/or other countries. Mac, iSight, and QuickTime are registered trademarks of A
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Contents Introducing SMART Bridgit conferencing software 1 Software components 1 Global Server Network (GSN) option 4 SMART Scheduler 4 SMART Scheduler Outlook add-in 4 Installing SMART Bridgit software 5 Preparing for installation 6 SMART Bridgit server requirements 6 Server security 9 Client security 9 Installing SMART Bridgit server software 16 Configuring the server software 23 Setting passwords 23 Changing SMART Bridgit server setup options 26 Setting meeting options 26 Managing a Global Se
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C O N T E N T S Bandwidth and scalability 53 Bandwidth requirements 54 Examples of bandwidth requirements 54 Scaling SMART Bridgit 55 Appendix A: Troubleshooting 57 Using the SMART Bridgit troubleshooting tool 58 Monitoring a meeting's performance - presenter 63 Monitoring a meeting's performance – participant 64 Minimizing network latency 66 Troubleshooting SMART Bridgit server connections 68 Troubleshooting administration tool connections 73 Troubleshooting SMART Scheduler 75 Index 77 ii
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Chapter 1 Introducing SMART Bridgit conferencing software Software components 1 SMART Bridgit Server software (Windows only) 1 SMART Bridgit Administration Tools 2 SMART Bridgit client software 2 Features and highlights 2 Global Server Network (GSN) option 4 SMART Scheduler 4 SMART Scheduler Outlook add-in 4 SMART Bridgit® conferencing software is a cost effective client/server application that lets you easily schedule meetings to connect, share and collaborate between SMART Board interactive wh
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C H A P T E R 1 Introducing SMART Bridgit conferencing software SMART Bridgit Administration Tools SMART Bridgit Server software also includes an Administration Tools application. You can use SMART Bridgit Administration Tools to configure servers and view their statuses, manage your SMART Bridgit conferencing software licenses and change password, sharing and remote control settings. You can also use the tools to set up a message of the day and configure chat and video settings. When you instal
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C H A P T E R 1 Introducing SMART Bridgit conferencing software SMART Bridgit conferencing software and SMART Meeting Pro™ software SMART Bridgit conferencing software is integrated with SMART Meeting Pro software and SMART Product Drivers to provide screen sharing and simultaneous viewing of multiple shared displays, VoIP and webcam functionality. SMART Bridgit works best with SMART Meeting Pro 3.0 and SMART Meeting Pro Premium version 2.1 and 2.2. For detailed information on this functionality
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C H A P T E R 1 Introducing SMART Bridgit conferencing software Global Server Network (GSN) option The SMART Bridgit Global Server Network (GSN) is a network of SMART Bridgit servers at different geographical locations. The GSN optimizes bandwidth and reduces latency by detecting the fastest server in each GSN and then automatically connecting the client to that server, regardless of the server they initially connected to. For example, if there are five clients in North America and five clients
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Chapter 2 Installing SMART Bridgit software Preparing for installation 6 SMART Bridgit server requirements 6 Software licensing 7 Managing software licenses purchased prior to February 22, 2012 7 Managing SMART Bridgit software licenses purchased after February 22, 2012 7 Access requirements 7 Network administration experience 7 Access to servers and infrastructure components on your network 7 Administrator rights 9 About SMART Bridgit security 9 Server security 9 Client security 9 Domain names
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C H A P T E R 2 Installing SMART Bridgit software This chapter contains information you will need to prepare for installation as well as procedures that will lead you through the installation process of SMART Bridgit software and its options. Preparing for installation SMART Bridgit conferencing software is scalable, so system requirements vary. The maximum number of users that a server can support is constrained by both the server hardware and the network bandwidth available to that server. The
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C H A P T E R 2 Installing SMART Bridgit software Software licensing During the 60-day free evaluation period. After the evaluation version expires, users can no longer conduct meetings on the server and must purchase and activate a software license. Managing software licenses purchased prior to February 22, 2012 If you purchased a SMART Bridgit software prior to February 22, 2012, you got a server license with its own product key. You may have also purchased a concurrent user license with a set
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C H A P T E R 2 Installing SMART Bridgit software Private local area network (LAN) use If your SMART Bridgit server will be used only in a private LAN, you need access to the following components of your LAN infrastructure: l An administrator login account with installation rights for the server computer you’ll install SMART Bridgit server software on. l Physical or remote login access, and an administrator login account with configuration rights, for your network’s DHCP and DNS servers. l You c
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C H A P T E R 2 Installing SMART Bridgit software Administrator rights After you install and configure SMART Bridgit server software, you may want to administer the server to check information such as performance logs and use records. To do this, your administrator needs physical or remote login access and a user login account on the SMART Bridgit server computer. About SMART Bridgit security Server security SMART Bridgit conferencing software complies with Secure Sockets Layer (SSL) 3.0 to encr
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C H A P T E R 2 Installing SMART Bridgit software Password type Description An optional password that a meeting participant uses when connecting to a Server access SMART Bridgit server. The server access password allows the participant to password access the server and view the list of meetings on it. I I M P OR T A N T If you assign a server access password, you should also assign a meeting creation password. An optional password that a meeting owner uses to create a meeting on the Meeting cr
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C H A P T E R 2 Installing SMART Bridgit software g To check if your public domain name resolves to an IP address 1. Select Start > Run on the computer where you'll install the SMART Bridgit server software. 2. Type cmd, and then press ENTER. A Command Prompt dialog boxappears. 3. Use the ipconfig command to determine the server’s IP address. 4. Use either the nslookup command or the ping command against the domain name for the SMART Bridgit server to determine the IP address that the network’s
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C H A P T E R 2 Installing SMART Bridgit software l Firewalls for the client should allow outbound communication from the client on all specified ports. For best performance, allow inbound TCP and UDP traffic to the server on the default ports specified in the following table. Default Type/protocol Use ports 80 TCP/HTTP l Initial connection to the SMART Bridgit server to display the web page from which the users download the SMART Bridgit client. l Initial connection to the SMART Bridgit server
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C H A P T E R 2 Installing SMART Bridgit software N N OT E Although proxy servers protect internal networks from intruders, they unavoidably introduce network latency. If you incorporate a proxy server, configure each meeting participant’s Internet browser to allow access to the SMART Bridgit server. SMART Bridgit client system requirements SMART Bridgit software allows meeting participants to interact and collaborate directly with each other. In order for you to share audio and video with oth
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C H A P T E R 2 Installing SMART Bridgit software With VoIP audio and webcam video Windows l 2.0 GHz processor l 2 GB RAM l Broadband Internet connection Mac l 2.0 GHz Intel processor l 2 GB of RAM l Broadband Internet connection Webcam requirements Windows Mac l Internal webcam or iSight camera l QuickTime application program Audio requirements l Sound card l Speakers or headphones l Microphone Internet browser requirements The following list of Internet browsers support SMART Bridgit conferenc
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C H A P T E R 2 Installing SMART Bridgit software N N OT E You can download or update SMART software downloads from smarttech.com/downloads. SMART Scheduler requirements Minimum computer requirements SMART Scheduler server requirements l 2.0 GHz processor l 1 GB of RAM l Windows Server 2003 R2 or 2008 R2 operating system l 10 Mbps network interface card that supports the TCP/IP l Network connection to your Microsoft Exchange Server l CDO 1.2.1 (Microsoft Collaboration Data Objects), version 6.
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C H A P T E R 2 Installing SMART Bridgit software Installing SMART Bridgit server software Introduction When installing SMART Bridgit server software, consider the following points: l If you install SMART Bridgit server software on a dedicated server with one network interface card (NIC), select All (default) to bind SMART Bridgit conferencing software to all IP addresses. If your network uses network address translation (NAT), use port forwarding to redirect external requests to the NIC. l If t
