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XE-A207
XE-A23S
Customer Support Tool
User’s Manual
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Table of Contents Introduction...............................................................................................................................................................1 What is the Customer Support Tool? ......................................................................................................................1 Note on using Customer Support Tool ...................................................................................................................
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LOGO TEXT..........................................................................................................................................................23 ● Appearance and details of the logo text window..........................................................................................23 LOGO....................................................................................................................................................................24 ● Appearance and de
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Introduction With the Customer Support Tool on your personal computer, you can easily make the best use of functions of the electronic cash register by exchanging data between the cash register and your computer. This manual fully explains functions and operations of the Customer Support Tool. What is the Customer Support Tool? The Customer Support Tool is software to read various setting data from the cash register via an SD memory card and change it on your computer. You can use the fo
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About this manual Notice Indicates what you have to be careful about or limitations. Note Indicates important information that helps you make better use of your device. • Menus, commands, buttons or tabs displayed on the screen are in brackets, [ ]. • Names of functions, checkboxes, radio buttons displayed on the screen are in double quotations, “ ”. • Software names and manual names are written in italics. • What you see on the screen may be different if you are using an operatin
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System Configuration The Customer Support Tool operates under the following system configuration. You can exchange data between the cash register and your computer via a commercial SD memory card. Computer Cash register SD memory card (Customer Support Tool ) • To use an SD memory card with the cash register, refer to “SD CARD Mode” on page 95 in the Instruction Manual of XE-A207 and XE-A23S and “Using SD Memory Card” on page 5 in this manual. Note You can use either an SD memory card o
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To start Customer Support Tool How to install the Customer Support Tool ● To start Customer Support Tool 1. Download the Customer Support Tool from the web site www.sharpusa.com/registersoftware. 2. Unzip (extract / decompress) the contents of the .ZIP file to a directory where you will use the program. Note ・ The Customer Support Tool software is provided in a .ZIP format and you may need a separate program to extract (unzip) the file. To Start and Exit the Customer Support Tool ●
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Using SD Memory Card You can use either an SD memory card or an SDHC memory card with the cash register. In this manual, we call both of them “SD memory card.” Before Using SD Memory Card ● An SD memory card you can use To use an SD memory card, your computer has to have an SD memory card slot or a card reader supporting an SD memory card. • Use a commercial SD memory card up to 32GB. • Format an SD memory card on your cash register before using it. • You cannot use a mini or micro
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● Inserting and Removing an SD Memory Card The SD card slot is located on the front side of your register. Inserting an SD memory card Insert an SD memory card into the SD card slot with the printed SD logo facing upwards. Push the card in steady with a finger until it clicks and release it slowly. Removing the SD memory card Push the card in gently with a finger and release it. The card will come out. Notice • This model supports SD cards only. Use of any other types of SD cards such a
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Reading Data from SD Memory Card This section explains the procedure for reading data from an SD memory card into your computer. Notice Appearance of the screen is different depending on data to be read. For details, refer to the section of each data. 1. Prepare an SD memory card on which data imported from the cash register is written. Note For details of writing data to an SD memory card with the cash register, refer to “Data saving” on page 94 in the Instruction Manual of XE-A207 an
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Writing Data to SD Memory Card This section explains the procedure for writing data to an SD memory card from your computer. Notice Appearance of the screen is different depending on data to be written. For details, refer to the section of each data. 1. Insert an SD memory card into an SD memory card slot of your computer or a card reader connected to your computer. 2. Click [File], and then [All to SD/All from SD]. 2 The All to SD/All from SD dialog appears. 3 3. Selec
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The confirmation dialog appears. 9. Click [Yes]. Data in your computer is written into an SD memory card. 9 Note For details of reading data from an SD memory card into the cash register, refer to “Data loading” on page 95 in the Instruction Manual of XE-A207 and XE-A23S. 9
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Main Window of the Customer Support Tool This page describes the appearance of the main window and details of each function. Appearance and details of the main window (1) (2) (3) (1) Menu You can select one of three menus: [File], [Record] or [About]. Menu Command Description Page in this manual File Open Opens the Customer Support Tool data in 11 your computer. All to SD/ Write/read cash register data to/from an 7, 8 All from SD SD memory card.
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To open data You can open the Customer Support Tool data saved in your computer and edit it. Note The data folder is set by default during installation. • Windows Vista or Windows 7 C:\Users\(Username)\Documents\SHARP_ECR\A207U\SHOP_NAME1 • Windows XP C:\Documents and Settings\(Username)\My Documents\SHARP_ECR\A207U\SHOP_NAME1 * The actual Windows account user name is represented by (Username) above. * You do not need to open the data folder or change the settings when using the default
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Settings of a data folder You can decide where to save the Customer Support Tool data. 1. Click [File], and then [Setting]. 1 The data folder setting dialog appears. 2. Click [Select]. 2 The data folder selection dialog appears. 3. Click a data folder. Note To create a new folder, click [Make New Folder], and type a folder name. 3 4. Click [OK]. 4 The path to the data folder is displayed in the textbox. Note You can select or create a data folder by defi
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To Edit and Import/Export Data This chapter explains the details of each setting screen and importing/exporting data. DEPT (Department Screen) You can manage sales totals by classifying sales items into departments. Set the department data on the department screen. To open the department screen, click the [DEPT] tab in the main window of Customer Support Tool. ● Appearance and details of the department Screen (1) (2) (5) (3) (4) (6) (7) (8)
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(2) TEXT Type a department name of up to 16 letters in the textbox. The default value is DEPT.XX (XX is a department code). Notice Use letters only that can be displayed or printed by the cash register. For appropriate letters, refer to page 47 in the Instruction Manual of XE-A207 and XE-A23S. (3) PRICE Input a unit price in the textbox, which can range from 0 to 999999.99. The default value is zero. • MINUS If you check here, a negative sign is added to the unit price in the list of d
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Click this button to write the department setting data to an SD memory card. ● To create a new department data You can create new department data with the following procedure. 1. Click [Record], and then [New]. 1 1 You can also create data by right-clicking on the list of department data and 1 then clicking [New Record]. The department code input dialog appears. 2. Input a department code in the textbox. 2 3. Click [OK]. New department data is created. 3 Notice If
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If there is already a department code in the cash register, you cannot delete the department code from the cash register with the Custommer Support Tool. Delete the department code in the cash register directly. 16
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PLU (Price Look-Up) If you set PLU codes, you can classify sales items into smaller groups and can manage the sales in more detail, compared to management by departments. To open the PLU screen, click the [PLU] tab in the main window of the Customer Support Tool. ● Appearance and details of the PLU screen (1) (2) (4) (3) (5) (6) (7) (1) List of PLU data To see details of a PLU data, click the row of the PLU. You can also see the details of the P
