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User Guide for the
® ®
Polycom SoundStation IP 5000
Phone
SIP 3.2.3 | March 2010 | 1725-30965-001 Rev. A
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Trademark Information ® POLYCOM , the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written
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Contents Registering the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Before You Use Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Using the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Display Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Phone Status Indicators . . . . . . . . . . . .
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® ® User Guide for the Polycom SoundStation IP 5000 Phone Working with Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Viewing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Clearing Call List Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Editing Call List Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Working
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® User Guide for the Polycom ® SoundStation IP 5000 Phone This guide includes overview information that you may find helpful when you’re just starting to learn about your phone or when you have experience, but you need a quick refresher. ® ® The Polycom SoundStation IP 5000 phone can be customized to show only those options used in your organization. Therefore, there may be options covered in this guide that you can’t access on your phone. To find out more about these options, Note please
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® ® User Guide for the Polycom SoundStation IP 5000 Phone Using the Keypad You use the keypad on the phone to handle calls, adjust the volume, redial numbers, navigate screens, enter data, and select options. Access features, settings, Select specific context-sensitive Scroll through menus and fields and configuration functions that display on the (up or down arrow key); information; Exit the screen above each soft key Select menu items (right arrow current screen and return key); to the
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® ® User Guide for the Polycom SoundStation IP 5000 Phone In the following figure, the scrolling notification indicates you have one missed call and that Do Not Disturb is enabled. Phone Status Indicators Phone status is indicated by three bi-color LEDs (located above the phone’s microphones) and by a line and call icon (located on the display screen next to the directory number). LED Indicators LED Indicators Line and Call Icon LED Status Indicators The LEDs illuminate to indicate the follo
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® ® User Guide for the Polycom SoundStation IP 5000 Phone Line and Call Icons The line and call icon changes depending on the line status (for example, registered line or unregistered line) or call status (for example, dialing in progress or a call on hold). Icon Line or Call State Description Active call using A call is in progress using Polycom HD Voice. The ® Polycom HD active call icons merge into one icon on the phone screen. For example: Voice™ technology Active call not A call is in
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® ® User Guide for the Polycom SoundStation IP 5000 Phone Navigating Menus and Calls To navigate menus and calls, use the following tips. After 20 seconds of inactivity, the menu system automatically exits to the idle screen unless an edit session is in progress. Note If you want to... Then do this... Enter the main menu Press . Exit the main menu and return to the idle screen Press . Return to the previous menu Press or the Back soft key. Scroll through lists Press or . Scroll through list
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® ® User Guide for the Polycom SoundStation IP 5000 Phone Entering Data and Enabling Items To enter data and enable fields or menu items, use the following tips. After 20 seconds of inactivity, the menu system automatically exits to the idle Note screen unless an edit session is in progress. If you want to... Then do this... Enter numbers Press the dial pad key with the corresponding number. Enter text Press the dial pad keys one or more times. For example: • To enter ‘A,’ press once. • To en
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® ® User Guide for the Polycom SoundStation IP 5000 Phone If you want to... Then do this... Enter an IP address or URL Press the dial pad keys one or more times. For example: • To enter ‘2,’ press once. • To enter ‘a,’ press two times quickly. • To enter ‘b,’ press three times quickly. • To enter ‘c,’ press four times quickly. Enter text using a different Press the Encoding soft key one or more times. character set When in text entry mode, the character set you select displays in the t
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® ® User Guide for the Polycom SoundStation IP 5000 Phone Calling and Answering During a call, the phone displays the name and directory number of the party you’re talking with and the duration of the call. During a call, the soft keys update so you can perform specific tasks. The phone LEDs, as well as the line and call icon, indicate call status (see Phone Status Indicators on page 3). Answering Calls You can answer a call when your phone is idle, when you have calls on hold, or if you’re
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® ® User Guide for the Polycom SoundStation IP 5000 Phone Calling by Entering a Phone Number You can dial a phone number with a dial tone or without a dial tone. To dial a phone number with a dial tone: 1.Press or the New Call soft key. 2. Enter the phone number of the party you want to call. 3. Press the Send soft key. To dial a phone number without a dial tone: >> Enter the phone number of the party you want to call, and then press the Dial soft key. Calling by Entering an IP Address or URL
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® ® User Guide for the Polycom SoundStation IP 5000 Phone Calling from a Call List You can choose a record in a call list and dial the associated party. To call from a call list: 1. From the idle screen, use one of the arrow keys to access a call list: To view this call list... Press this arrow key... Missed calls Received calls Placed calls 2. From the call list screen, scroll to the entry you want to dial, and then press the Dial soft key. Calling from a Directory You can place a call from th
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® ® User Guide for the Polycom SoundStation IP 5000 Phone Calling from the Speed Dial List Use the speed dial feature for fast, automated dialing. Only entries in your Contact Directory can be set up as speed dial entries. When you create a Contact Directory entry, the phone automatically assigns a Speed Dial Index number to the entry. You can change the index number or delete it. To create Note a new Contact Directory entry with a speed dial index number, see Updating Contact Directory on
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® ® User Guide for the Polycom SoundStation IP 5000 Phone Ending Calls You can’t end a call that’s on hold. To end a call on hold, press the Resume soft key, and then end the call. Note To end a call: >> Press or the End Call soft key. While Your Phone Rings While your phone rings, you can choose not to answer the call and do the following: • Reject the call and stop your phone from ringing. • Forward the call to another party. Rejecting Calls While Your Phone Rings When you reject a call, yo
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® ® User Guide for the Polycom SoundStation IP 5000 Phone Forwarding Calls While Your Phone Rings Your company’s settings may override this feature. For more information, contact your system administrator. Call forwarding isn’t available on shared lines. Note While your phone rings, you can choose not to answer the call and forward the call to another party. To forward an incoming call as your phone rings: 1. While your phone rings, press the Forward soft key. 2. From the Call Forwarding scr
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® ® User Guide for the Polycom SoundStation IP 5000 Phone The following figure shows that your phone has two calls, and you’re currently viewing the first (most recent) call. To scroll through calls, press or . To place a call on hold: >> During a call, press the Hold soft key. The console LEDs flash red to indicate that a call is on hold. To resume a call on hold: >> While a call is on hold, press the Resume soft key. Transferring Calls When you transfer a call, you have the option to talk to
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® ® User Guide for the Polycom SoundStation IP 5000 Phone Hosting Conference Calls You can create a conference with up to two other parties. After you set up a conference, you can place the conference call on hold, split the conference call into two calls on hold, or end the conference call (and your connection to the conference call participants). Setting Up Conferences You can set up a conference in one of two ways: • Using the Confrnc soft key. • Using the Join soft key, if you have an ac
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® ® User Guide for the Polycom SoundStation IP 5000 Phone To set up a conference call with an active call and a call on hold: >> If you have an active call and a call on hold, press the Join soft key. A conference is created with the active call, the call on hold, and yourself. If you have an active call and multiple calls on hold, the Join soft key isn’t available from the active call. Scroll to the call on hold that you want to join to the conference, and then press the Join soft key. Note H
