Summary of the content on the page No. 1
T P P A P P N O T E
TPP: 10273
Date: June, 2010
System version: ShoreTel 10.x
Product: ShoreTel |ADTRAN
Abstract
The ShoreTel system has some known limitations with SIP trunking, please refer to ShoreTel‟s
Administration Guide, chapter 18, for the SIP trunking limitations. Some customers may have the need to
implement a SIP trunk from an Internet Telephony Service Provider (ITSP) to take advantage of reduced
telephony costs, but they require some of the features that aren‟
Summary of the content on the page No. 2
Table of Contents CONFIGURE THE UNIT’S IP ADDRESS .................. 11 Overview .................................................. 2 Web Access ............................................... 12 Features and Benefits ................................... 2 Telnet Configuration .................................... 12 Bandwith.com Overview and Contacts .............. 3 Web User Interface ...................................... 12 ADTRAN Overview and Contacts ...................... 3 T1
Summary of the content on the page No. 3
calling to 888, 877, 800 numbers, e911, 411 and Operator Services, Inbound Caller ID and Location, White Page Listing, Toll-Free, Domestic and International Long Distance, G.711 and G.729a Codecs. Benefits - Smart Reasons to Switch to SIP Trunks Save Money - Enjoy the cost savings of converging your local, long distance and broadband Internet services onto a single circuit with dynamic bandwidth allocation. Save Time - Dedicated and knowledgeable Bandwidth.com technicians, installation tea
Summary of the content on the page No. 4
quality monitoring. For general sales questions regarding ADTRAN products and solutions, contact your reseller or contact ADTRAN directly at: ADTRAN Applications Engineering 1-800-615-1176 support@adtran.com www.adtran.com To become an ADTRAN reseller, visit www.adtran.com/partner to find out how to join ADTRAN‟s award- winning partner program, or dial 1-800-9ADTRAN and asked to speak to a Customer Service Representative about the ADTRAN Advantage partner program. ADTRAN Product Infor
Summary of the content on the page No. 5
Version Support The ADTRAN Products detailed in this application note are certified with the following versions of the ShoreTel system, listed below. ADTRAN Product Name Total Access Firmware Version A2.06.00.E ShoreTel Release 8.1 9.x 10.x Certification Testing Results Summary Platforms Used During Testing: Total Access 916e ShoreGear 220T1 ShoreTel IP Phones Features Used During Testing: T1 Interface SIP The ShoreTel system has some known limitations wit
Summary of the content on the page No. 6
1.0 Initialization and Basic Calls ID Name Description Results 1.1 Setup and initialization Verify successful setup and initialization of the Total Pass Access System 1.2 Outbound Call Verify calls placed outbound through Total Access reach Pass (Domestic) the external destination. 1.3 Inbound Call (Domestic) Verify calls received by Total Access are routed to the Pass proper trunk group. 1.4 Device restart – Power Verify that the Total Access system recovers after power Pass Loss los
Summary of the content on the page No. 7
3.0 Performance and Quality of Service ID Name Description Results 3.1 Voice Quality Service Verify the Total Access System can provide a voice Pass Levels quality SLA across the WAN from the customer premises. 3.2 Capacity Test Verify the service provider interface can sustain services Pass through period of heavy outbound and inbound load. 3.3 Post Dial Delay Verify that post dial delay is within acceptable limits. Pass 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.3
Summary of the content on the page No. 8
4.0 Enhanced Services and Features ID Name Description Results 4.1 Caller ID Name and Verify that Caller ID name and number is received Pass Number – Inbound properly. 4.2 Caller ID Name and Verify that Caller ID name and number is sent properly. Pass Number – Outbound 4.3 Hold Verify successful hold and resume of a connected call. Pass 4.4 Call Forward Verify outbound calls that are being forwarded are Pass redirected and connected to the appropriate destination. 4.5 Call Transfer –
Summary of the content on the page No. 9
ID Name Description Results 4.20 Inbound call to a Group Verify that inbound calls to extensions that are part of a Pass Pickup extension Group Pickup extension can be answered, placed on-hold and then transferred. Configuration Overview The steps included in the ADTRAN and ShoreTel Configuration sections below provide instructions on configuring a converged ADTRAN Total Access router with a ShoreTel IP Telephony system. All ADTRAN products use a familiar command-line interface for c
Summary of the content on the page No. 10
Go to the “Inbound” parameters section and configure the “Number of Digits from CO” to 10. Configure all of the other trunk group parameters as necessary. Please refer to the ShoreTel Administration Guide for details on the configuration parameters. Once you‟ve modified the trunk group parameters as needed “Save” your changes. Note: If this a new trunk group you will be prompted to allow access to all user groups, it‟s always good practice to allow all user groups access to the newly cre
Summary of the content on the page No. 11
Begin on Channel 1 (do not click on the Edit option), configure the “Port Type” to “Trunk”, then set the “Trunk Group” to match the trunk group name you created and define a “Description” (the “Description” is a label and can be anything, but you should define something that is useful and will allow you to determine which channel is being utilized), then click on the “Fill Down” radio button. This action will automatically populate all of the remaining channels. Finally, be sure to “Save
Summary of the content on the page No. 12
ETH 0/1 Ethernet port located on the rear of the unit. 3. Enter ip address 10.3.0.151 255.255.255.0 to assign an IP address to the Ethernet port using 24-bit subnet mask. This IP address and subnet mask are only examples, configure an IP address and subnet mask that are appropriate to your network environment. In addition this IP address should be accessible from your internal network so you can complete the configuration from the Web User Interface. 4. Enter no shutdown to activate the i
Summary of the content on the page No. 13
The User name is adtran and the password is also adtran. Once you have successfully logged in you will get the System Summary page: 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 13 -
Summary of the content on the page No. 14
We will only cover the parameters necessary to get the systems to interoperate for other parameters please refer to Adtran‟s documentation. T1 Interface Configuration From the System Summary page scroll down to the WAN Summary page: Then select the WAN interface (Name) you wan to enable and configure, for connection to the ShoreGear T1. We selected WAN interface 4 (t1 0/4): 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.33
Summary of the content on the page No. 15
This action brings up the Physical Interfaces page, in the “Configuration for “t1 0/4”” perform the following: 1. Define a “Description” for the interface (we chose ShoreTel PRI). 2. Click to the right of the “Enable” parameter to enable the interface, the box should now be checked. 3. Clocking will be discussed below. 4. Configure the “Framing” parameter to “ESF”. 5. Configure the “Coding” parameter to “B8ZS”. 6. Configure the “FDL” parameter to “AT&T”. 7. Click on the “Apply” radi
Summary of the content on the page No. 16
You will need to add the DS0s for the PRI by performing the following: 1. For the “Connect To:” parameter select “PRI”. 2. For the “DS0 Range:” parameter select “1” to “23”. 3. Click on the “Add” radio button This action brings up the “PRI Configuration” page: 1. The “Description:” defaults to “pri 1”, leave it at default as you will need this entry later on when defining the trunk account for ISDN. 2. Enable the PRI interface by clicking the box to the right of “Enabled:”. 3. Set th
Summary of the content on the page No. 17
Click on the “Current System Clock Source” link, this action will bring up the “System > Clock Source” page: Set the “Primary Clock Source:” and “Backup Clock Source:” to “Internal” for both options, then click on the “Apply” radio button. You will get the message “Settings applied successfully”. Eth 0/2 Interface Configuration We will now configure the external / WAN Ethernet interface, this will be the interface that Bandwidth.com will send calls to. You will need to navig
Summary of the content on the page No. 18
1. Define a “Description:” for the label, we chose WAN SIP Interface. 2. Enable the interface by clicking to the right of “Enable:”, making sure that the box is checked. 3. Set the “Interface Mode:” to “IP routing”. 4. In the “IP Settings” area, be sure to configure the interface as appropriate, setting the “Address Type:”, “IP Address:”, “Subnet Mask:”, and “Dynamic DNS:”. 5. Click on the “Apply” radio button. System Summary Connect all of the appropriate cables (a T1 crossover c
Summary of the content on the page No. 19
1. Verify that you don‟t have any warnings in the “System Information” section. 2. Verify that the “WAN Summary” section shows the T1 interface “Link” as “Up” and green. 3. Verify that the “Ethernet Summary” section shows the “Link” for both Ethernet interfaces with the correct Ethernet link speed. If you have any warnings, be sure to review your configuration and cabling. Trunk Account Configuration Click on the “Voice” link, this will expand the available options: 960 S
Summary of the content on the page No. 20
In the “Trunks” section click on “Trunk Accounts”, this action brings up the “Add / Modify / Delete Trunk Accounts” page. You will need to add two separate trunk accounts (one for SIP and one for ISDN). We‟ll add the SIP trunk account first: 1. Define a “Trunk Name:” that is appropriate, we chose Bandwith.com 2. Set the “Type:” to “SIP” 3. Click on the “Add” radio button. This action brings up the “Trunk Accounts > Txx” page which includes a “Trunk Status” section and “Edit SIP Trunk”
