Alcatel-Lucent OmniGenesys user manual

Summary of the content on the page No. 1

Alcatel-Lucent OmniGenesys Contact Center
Transforming your business
with a new generation of customer service
“Software and hardware
are only valuable because
they work as a system”*
*Carl Shapiro,
Harvard Business School, information Rules

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Capitalize on the excellence of Genesys, the world’s leading large call center software company Genesys Suite Genesys is the world’s leading provider of contact center Genesys Suite, the Genesys Customer software solutions with thousand Interaction Platform, is at the core of the solution that routes and processes of customers in 80 countries. interactions across your enterprise, connecting customers to the right Faced with the constant pressure resource – the first time. to generate revenue,

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Drive your competitive transformation with Alcatel-Lucent, the world’s most highly-awarded communication platform company Alcatel-Lucent OmniPCX Enterprise Alcatel-Lucent helps companies Communication Server lead their global competitive transformation: The Alcatel-Lucent OmniPCX Enterprise is a highly scalable corporate n Business Transformation: IP telephony infrastructure (up to build lasting and profitable 100,000 users). Reliable, resilient, relationships with your flexible, secure, the s

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Genesys: superior level of customer service for your company The Genesys Suite: a consistent user experience n Resource optimization: creates “virtual” unified Key solution benefits contact center to allow call load balancing within a n Faster issue resolution and improved service: select region or around the world. efficiently routes caller requests to the most qualified The Genesys platform supports both traditional resource throughout the enterprise. TDM and IP call center environments n

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Genesys + Alcatel-Lucent: the winning alliance Putting together a communications solution for your enterprise from elements offered by different vendors is feasible. But eventually, ensuring maintenance and support quality, equipment upgrade compatibility and interoperability will be challenging. As you try to decide on work-arounds you are likely to look for compromises; the quality of your service will suffer and therefore your business itself will suffer. Alcatel-Lucent is unique in offering

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the winning alliance a one stop vendor combination that delivers the best of full integration Alcatel-Lucent OmniGenesys Contact Center To support your competitive transformation, Alcatel-Lucent This breakthrough contact center solution is the intelligent and Genesys provide combination of the Genesys Suite and the you with a new generation Alcatel-Lucent OmniPCX Enterprise, linked together of customer service. with a unique component, the RSI (Routing Service Intelligence). The Alcatel-Luce

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E E E E E E E E delivers the best of full integration CAPABILITIES RSI CTI link SIP connectivity: e.g., SIP GVP with Alcatel-Lucent OmniPCX Enterprise Leverage full range of Alcatel-Lucent OmniPCX Enterprise phones (latest IP Touch, DECT via RSI agents) Genesys controls internal Alcatel-Lucent OmniPCX Enterprise Key solution benefits voice prompts via RSI Leverage internal voice activity detection with Genesys n Superior level of integration outbound module n Lower TCA (total cost of acquisiti

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Contact Centers 4286256 - ENG - 07/ 2007- Alcatel-Lucent Enterprise - 32, avenue Kléber 92707 Colombes - France - RCS Paris B 602 033 185. Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo, are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. Alcatel-Lucent assumes no responsibility for the accuracy of the information presented, which is subject to change without notice. © 2007 Alcatel-Lucent. All rights reserved. Photos: Getty images.