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Model 8520
User Guide
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QUICK REFERENCE GUIDE TO FREQUENTLY-USED FEATURES These are the basic instructions for the most frequently-used telephone and voice mail features for Inter-Tel endpoints. For detailed information about these and other features, refer to the complete instructions in the appropriate user guide. PLACING AN INTERCOM CALL 1. Dial an extension number. 2. If your call goes through handsfree to the called endpoint’s speaker, speak after you hear a double tone. If you hear continuous ringing, wait for th
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PLACING A CONFERENCE CALL CNF 1. While on the first call, press . The call is now on hold. 2. Place an intercom or outside call, then press the flashing CNF button to place the call on hold. (If necessary, repeat this step to place a third call on hold.) 3. Press the flashing CNF button to join all of the calls together in the con- ference. NOTE: Conference calls are limited to three parties on SIP endpoints. FORWARDING CALLS 1. Press . (Six-line display model users must then select a menu butto
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PAGING 7 1. Lift the handset and press PAGE or dial . 2. Dial the desired page zone number (0-9). 3. After the tone, make your announcement and hang up. NOTE: The Page feature is not supported in SIP mode. TRANSFERRING A CALL TO AN EXTENSION/OUTSIDE NUMBER 1.Press or . TRANSFER XFR 2. Dial the desired extension or telephone number. 3. Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press , SPKR , or the flashing bu
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ACCESSING VOICE MAIL MESSAGES 1. Access your mailbox as described on page 3. 1 2. If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press . If E-Mail Reader is not enabled for your mailbox, skip this step. 3. Select one of the following: 1 • Say “New” or press to listen to new messages. 3 • Say “Saved” or press to listen to saved messages. 4. While you are listening to a message, you can use the following options: # • Say “Skip” or press to skip to the end of the recording
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MESSAGE OPTIONS* TELEPHONE SYSTEM AND FEATURE CODES* Below is a summary of the options you can CODE FEATURE NAME CODE FEATURE NAME VOICE MAIL FEATURE GUIDE 391 Account Code – All Calls 324 Hunt Group Remove/Replace use when accessing messages, after playing 390 Account Code – Optional 303 LCD Contrast Control USING VOICE MAIL messages, and when recording voice mail 326 ACD Agent Log In 365 Message To access your mailbox: messages. 327 ACD Agent Log Out 366 Message - Cancel Msg Left 1. Dial the
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To turn on Do-Not-Disturb: REMOTE FEATURE ACCESS DIALPAD CHARACTERS 3 7 0 1. Enter . Remote Feature Access allows you to change NUMBER OF TIMES BUTTON IS PRESSED BUTTON 12345 your station password, place your endpoint in 2. Enter message number 01-20 (see the 1 -& ( ) 1 Do-Not-Disturb mode, and forward calls from default DND message list below). 2 AB C ' 2 another endpoint or through a special dial-up 3. If desired, enter the optional second-line 3 DE F ! 3 line. 4 GH I * 4 message text (s
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Notice ® This Inter-Tel user guide is released by Inter-Tel, Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8520 endpoint. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost. Some features or ap
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FINDING YOUR WAY GETTING STARTED MOVING ON USING E-MAIL READER LEARNING MORE Table of Contents CONTENTS PAGE FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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CONTENTS PAGE Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Performing a “Hookflash” During a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Programming Your Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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FINDING YOUR WAY Finding Your Way SECTION CONTENTS PAGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Endpoint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Feature Button Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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WELCOME Your new Model 8520 provides access to several features, each of which is described in this guide. The About This Guide section below lists the different sections in this user guide and describes the type of information you can find there. If you need to access information quickly, refer to the Quick Reference Guide attached to the front of this guide. You can also tear out the pocket guide to keep as a handy reference for fea- tures you are likely to use while away from the office (Remo
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FINDING YOUR WAY ABOUT YOUR ENDPOINT Your endpoint has two basic types of buttons in addition to a display and a Message Indicator lamp. • Dialpad buttons: Allow you to enter numbers and letters. • Feature buttons: Provide quick access to various telephone and voice mail fea- tures. Message Indicator Lamp LCD With Two 16-Character Lines Ring and Voice Internal Speaker Volume Control Hold Button Special Button 12-Button Dialpad Speaker Button Handsfree Microphone (Underneath Edge) Feature But
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Feature Button Functions The feature buttons are designed to automate some of the commonly-used functions, such as dialing an outside number. Each of these is described in the table below. BUTTON IF YOU... YOU CAN... PG. Press Answer a call. 22 ANSWER ANSWER Press and dial the number Place an outgoing call. 21 OUTGOING OUTGOING Press an unlit CALL button or the flashing Select an outside line or answer a call. 21, 22 CALL button Press IC Access an intercom call. 19 IC Press unlit or lit Enabl
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FINDING YOUR WAY Display Your Model 8520 has two lines of display with 16 characters per line. When your endpoint is idle, this display shows your extension number, your username, the time of day, and the date. At other times, it may display reminder messages, Do-Not-Dis- turb (DND) messages, numbers dialed, call sources, elapsed time of calls, current call costs, error messages, etc. Because the display can only support 16 characters, you may see a few abbreviations. The most commonly used abbr
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DSS/BLF and Mini-DSS Generally, the Model 8450 Direct Station Selection/Busy Lamp Field (DSS/BLF) unit is used by individuals that handle a high volume of incoming calls, such as reception- ists. The DSS/BLF provides one-button access to up to 50 extension numbers or a programmable feature. For more information about programming and using the DSS, refer to the current Administrator’s Guide (part no. 550.8001). The Model 8416 Mini-DSS unit is a scaled-down version of the full-sized DSS/BLF unit.
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FINDING YOUR WAY ABOUT VOICE MAIL Voice mail is an application that is part of the Inter-Tel voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. To use voice mail features, each user (or sub- scriber) is assigned a mailbox, which usually corresponds to the extension number assigned to your endpoint. You can, however, have an unassociated mailbox that does not correspond to an extension. (Unassociated m
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The instructions for many voice mail tasks are identical for standard voice mailbox and advanced mailbox users. The instructions for the following common mailbox tasks are included in the Getting Started and Moving On sections of this guide: • Initializing your mailbox (see page 16) • Recording your personal greetings (see page 17) • Recording your voice mail directory name (see page 18) • Accessing your mailbox (see page 34) • Disabling and enabling ASR (see page 35) • Accessing voice mail mess
