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®
User Guide for the Polycom
VVX™ 1500 D Phone
SIP 3.2.2 | November, 2009 | 1725-16824-001 Rev. A
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Trademark Information ® POLYCOM , the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written
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About This Guide ® Thank you for choosing the Polycom VVX™ 1500 D phone. The phone is a business media phone that combines advanced business telephony, one-touch video, real-time presence, and integrated business applications into one seamless, lifelike communications experience. The phone provides a powerful, yet flexible IP communications solution, delivering excellent video and voice quality. The high-resolution color graphic display supplies content for call information, multiple langua
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User Guide for the Polycom VVX 1500 D Phone iv
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Phone. . . . . . . . . . . . . . . . . . . . . 1-1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Setting Up the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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User Guide for the Polycom VVX 1500 D Phone Displaying the Pictures that are on Your USB Flash Drive . . . . . . . 2-14 Setting One of Your Own Pictures as the Background Picture . . . . 2-16 Enabling the Phone to Automatically Answer Calls . . . . . . . . . . . . . 2-16 Setting the Call Rate for Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18 Changing the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19 Updating the Ring Tone . . .
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Contents Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17 Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17 Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18 Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20 Setting Up Conference Calls . . . .
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User Guide for the Polycom VVX 1500 D Phone 5 Troubleshooting Your Phone. . . . . . . . . . . . . . . . . . . . . . . . 5-1 Troubleshooting Power and Startup Issues . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Troubleshooting Dialpad Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Troubleshooting Access Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 Troubleshooting Call Issues . . . . . . . . . . . . . . . . . . . . .
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1 Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom VVX 1500 D phone. The topics include: • Parts List on page 1-2 • Setting Up the Phone on page 1-3 • Registering the Phone on page 1-14 • Features of the Phone on page 1-14 • Before You Use the Phone on page 1-18 • Cleaning the Touch Screen on page 1-29 To customize your phone, see Customizing Your Phone on page 2-1. To read about the phone’
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User Guide for the Polycom VVX 1500 D Phone Parts List The following components are included in your Polycom VVX 1500 D phone package. Check to ensure that you have received each item. If you are missing any items, contact your system administrator. Polycom VVX 1500 D phone Handset and handset cord Quick Start Guide Ferrite clamps (2) Network cable Optional Accessories The following items are optional accessories for the phone: • AC Power Kit with: — Power Adapter — Regional Power Cord • Heads
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Getting Started with Your Phone Setting Up the Phone To set up the phone, do the following: 1. Adjust the stand. See Adjusting the Stand, below. 2. Connect the ferrite clamps to the network cable (and to the optional computer cable, if you are connecting a computer to your phone). See Attaching Ferrite Clamps on page 1-5. 3. Connect the phone to the network and a power source. See Connecting Network and Power Sources on page 1-5. 4. Connect phone components. See Connecting the Handset and Ha
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User Guide for the Polycom VVX 1500 D Phone To adjust the stand: 1. With the back of the phone (and the stand) facing you, push the button protruding from the side of the phone. When you push the button, the stand unlocks and can move. 2. Lift the stand until it touches the back of the phone (the position labeled MIN), and then release the button to lock the stand in place. This is the lowest, and most stable, position for your phone. The following figure shows the phone in its lowest positi
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Getting Started with Your Phone Attaching Ferrite Clamps Your phone package includes two ferrite clamps. You must attach a ferrite clamp to the network cable and to the computer cable (if you are connecting a computer to your phone) before you attach the cables to your phone. To attach a ferrite clamp to the network cable or PC cable: >> Clamp a ferrite clamp around the cable. Connecting Network and Power Sources Before you connect the network cable to your phone, make sure you attach a ferri
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User Guide for the Polycom VVX 1500 D Phone Connecting the Phone Using a Power Over Ethernet Source Using the supplied network cable, the phone can be powered from a Power over Ethernet (PoE) compliant switch or hub. Power over Ethernet is the default connection for your phone. The following figure shows how to connect the phone using a PoE source. To connect the phone using a PoE source: >> Plug the network cable between the LAN jack on the phone and an available power and data port on the i
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Getting Started with Your Phone Connecting the Phone Using AC Power To connect the phone using AC power, you require the optional AC Power Kit, containing a Power Adapter and Regional Power Cord. The regional power cord is country-specific. The power cord shown below may Note differ from the one in your kit. The following figure shows how to connect the phone using AC power. 2 3 1 To connect the phone using AC power: 1. Connect the network cable between the LAN jack on the phone and the LAN
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User Guide for the Polycom VVX 1500 D Phone Connecting the Handset and Handset Cord Connect one end of the handset cord to the end of the handset, and the other end of the cord to the Handset jack on the phone. Connecting Optional Components You can connect a headset, USB flash drive, headphones, or computer to your phone. This section describes: • Connecting an Optional Headset • Connecting an Optional USB Flash Drive • Connecting Optional Headphones • Connecting an Optional Computer Connecti
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Getting Started with Your Phone The following figure shows how to connect a headset to the Headset jack on the phone. For information on using a headset to place and answer calls, see Placing Calls on page 3-6 and Answering Calls on page 3-13. For information on permanently enabling your phone to use headset mode, see Enabling Headset Memory Mode on page 2-7. For information on connecting and using a headset that supports electronic hookswitch, see Using Electronic Hookswitch on page 2-8.
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User Guide for the Polycom VVX 1500 D Phone The following figure shows how to connect a USB flash drive to the USB port on the phone. When you attach a USB flash drive to your phone, the message “Storage media attached” displays. The USB icon, , displays on the status bar on the touch screen. For information on how to record and play back audio, see Recording Calls and Conferences on page 4-17 and Playing Back Recorded Calls on page 4-23. For information on how to display the pictures on a U
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Getting Started with Your Phone The following figure shows the 3.5mm connector on the side of your phone. When you attach headphones to your phone, the message “Auxiliary output active” displays. The headphone icon, , displays on the status bar on the touch screen. When you remove the headphones, the message “Auxiliary output inactive” displays. Connecting an Optional Computer You can connect a computer to your phone. You may want to connect a computer, for example, if you only have one LAN
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User Guide for the Polycom VVX 1500 D Phone The following figure shows how to connect a computer to the PC connector on the phone. Adjusting the Screen Lift the screen and push it back to an angle that is comfortable for you. 1 - 12
