Summary of the content on the page No. 1
Polycom® SoundPoint IP®
550/560 Phone User Guide
UC Software 4.0.1 | November 2011 | 1725-12567-001 Rev. E
Summary of the content on the page No. 2
Trademark Information ® POLYCOM , the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written
Summary of the content on the page No. 3
About This Guide Thank you for choosing the Polycom® SoundPoint IP 550/560, a full-duplex, hands-free SIP desktop phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. This guide includes overview information that you may find helpful when you are first learning about your phone, or when you have experience but need a quick refresher. Be sure to verify with your system administrator that
Summary of the content on the page No. 4
User Guide for the SoundPoint IP 550/560 Phone iv
Summary of the content on the page No. 5
Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1 Features of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Before You Use Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6 In
Summary of the content on the page No. 6
User Guide for the SoundPoint IP 550/560 Phone Calling and Answering from a Locked Phone . . . . . . . . . . . . . . . . . . 2–26 Logging Into Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–27 Logging In and Out of a Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–28 Placing Calls from Phones that are in the Logged Out State . . . . . . 2–30 3 Using the Advanced Features of Your Phone . . . . . . . . . . . 3–1 Using Multiple C
Summary of the content on the page No. 7
Contents Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–18 Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–19 Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–22 Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–22 Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Summary of the content on the page No. 8
User Guide for the SoundPoint IP 550/560 Phone viii
Summary of the content on the page No. 9
1 Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom® SoundPoint IP 550/560 desktop phone. The SoundPoint IP 550/560 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status. The SoundPoint IP 550/560 supports advanced
Summary of the content on the page No. 10
User Guide for the SoundPoint IP 550/560 Phone Features of Your Phone The features of your SoundPoint IP 550/560 phone are: Item Description 1 Message Waiting Indicator Alert for voice and text (instant) messages. 2 Arrow Keys Scroll through displayed information. Select a field of displayed data. Delete displayed data. 1 - 2
Summary of the content on the page No. 11
Getting Started with Your Phone Item Description 3 Feature Keys: Allow you to quickly access important features with a single press. 4 Microphone Mute Mutes audio transmission locally during calls and conferences. 5 Allows you to place and receive calls through Headset an optionally connected headset. 6 Allows for hands-free communication during Speakerphone calls. 7 Hands-free Microphone Picks up audio during hands-free calls. Place your phone on a hard, flat surface for best results.
Summary of the content on the page No. 12
User Guide for the SoundPoint IP 550/560 Phone Item Description 13 Color Graphic Display Shows the user interface of the phone. For more infomration, refer to Information Status on page 1-7. Associated line icons are described in the following table. 14 Line/Speed Dial Key Use these keys to activate up to four lines or speed dials that can be assigned to your phone. 15 Line Indicators Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF)
Summary of the content on the page No. 13
Getting Started with Your Phone Icons associated with the line keys appear on the graphic display and represent: Icon Description Registered line (solid) Registered shared line Unregistered line (outline) Voice mail/Text messages Speed dial Ringing Call in progress with HD Voice Call in progress Call Forward Held/On Hold Line Do Not Disturb Conference Presence/Busy Lamp Field (BLF) 1 - 5
Summary of the content on the page No. 14
User Guide for the SoundPoint IP 550/560 Phone Before You Use Your Phone This section includes information on how to navigate the phone’s menus, how to enter data, and how to read the phone’s information status bar. Note The background and key colors that appear on your SoundPoint IP 550/560 phone may differ from what appears in this user guide. Using the Navigation Keys To navigate menus and enter data, use these tips: After 20 seconds of inactivity, the menu system automatically exits to the
Summary of the content on the page No. 15
Getting Started with Your Phone If you want to... Then do this... Enter special characters Press *, #, <1>, <0> one or more times quickly in alphanumeric mode. Press * or # once or twice quickly in numeric mode. To enter a space, press <0> three times quickly in alpha mode. Enter an IP address or URL Press a dial pad key once for numbers and one to four more times quickly for letters. Change the character set Press the Encoding soft key to select the character set (shown in the title bar)
Summary of the content on the page No. 16
User Guide for the SoundPoint IP 550/560 Phone If your phone is not part of a large deployment, it may not be registered after you set it up. Before you use your phone, you or your system administrator will have to register it. For detailed information on how to register your phone after you install it, refer to Quick Tip 44011 Registering Standalone SoundPoint IP, SoundStation IP, and Polycom VVX Phones, available from http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T echni
Summary of the content on the page No. 17
Getting Started with Your Phone 4 From the Web Configuration Utility login screen, select User, and then enter the User password. The factory default password for a User is 123. Note 5Click Submit. The Web Configuration Utility Home screen is displayed. 1 - 9
Summary of the content on the page No. 18
User Guide for the SoundPoint IP 550/560 Phone 1 - 10
Summary of the content on the page No. 19
2 Using the Basic Features of Your Phone Your SoundPoint IP 550/560 desktop phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place a call, transfer a call to someone else, or conduct a conference call. At any time, at most one active call may be in progress on your phone. The active call is the one that has audio associated with it. There may be multiple other calls on hold in an “Incoming call” or “Ringing” state. This chapter provi
Summary of the content on the page No. 20
User Guide for the SoundPoint IP 550/560 Phone If you require additional information or assistance with your phone, contact your system administrator. Placing Calls You can place a call using your SoundPoint IP 550/560 phone over the handset, speakerphone, or headset. You can dial the number first, and then choose the method you will use to speak to the other party. You can also search the call lists, the local contact directory or the corporate directory and dial from the search results pag
