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USER’S GUIDE Software 5.0.0 | August 2013 | 1725-44635-001 Rev D
® ®
Polycom VVX 500 and 600 Business Media Phones
® ®
and Polycom VVX Camera
Polycom, Inc. 1
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Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Copyright ©2013, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. 6001 America Center Drive San Jose, CA 95002 USA Trademarks Polycom®, the Polycom logo and the names and marks associated
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Contents About This Guide ...................................................................................................... 7 Who Should Read this Guide? ........................................................................................................ 7 Conventions Used in this Guide ..................................................................................................... 7 Terms and Writing Conventions ...............................................................
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Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Rejecting Incoming Calls................................................................................................................ 42 Forwarding Incoming Calls to Another Person .............................................................................. 43 During Calls ....................................................................................................................................
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Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Calling Using the H.323 Protocol .................................................................................................. 89 Tips for Video Calls ........................................................................................................................ 89 4: Using Advanced Features .................................................................................. 91 Using Buddy Lists
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Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Using Power-Saving Mode........................................................................................................... 129 Changing Your Office Hours ........................................................................................................ 130 Changing Timeouts ...................................................................................................................... 130
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About This Guide This VVX 500 and VVX 600 business media phones and VVX camera user guide uses a number of conventions that help you to understand information and perform tasks. Who Should Read this Guide? This guide contains overview information for people who are just starting to learn about their VVX 500 or VVX 600 phone, or who have experience, but need a quick refresher. It is intended for beginning users, as well as intermediate and advanced users who want to learn about their phon
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Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Swipe This action moves a list of items up, down, left, or right. When you want to scroll quickly, swipe your finger across the screen, either up, down, left, or right. To stop your screen from scrolling, press your finger anywhere on the screen. Touching the screen while it scrolls does not select anything. Swiping your finger to the left or right also displays other phone views. Key This term refers
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Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Icons Used in this Guide Name Icon Description Note The Note icon highlights information of interest or important information needed to be successful in accomplishing a procedure or to understand a concept. Administrator Tip The Administrator Tip icon highlights techniques, shortcuts, or productivity related tips. Caution The Caution icon highlights information you need to know to avoid a hazard th
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Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Convention Description Blue Text Used for cross references to other sections within this document and for hyperlinks to external sites and documents. Courier Used for code fragments and parameter names. What’s in This Guide This guide is organized into six chapters. The beginning chapters introduce the phone, describe how to use video and the VVX Camera, and explain how to use basic features. Later ch
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Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera Quick User Guide This guide is a quick reference on how to use the phone’s most basic features, including how to use video and the VVX Camera. It also briefly describes how to navigate the phone and enter information. It is available from the Polycom VVX 500, Polycom VVX 600, and VVX Camera support pages. Setup and maintenance do
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1: Getting Started Before you use your phone, take a few moments to become familiar with its features and user interface. This chapter details your phone’s components, the screen layout of your phone, and how to use your phone’s touchscreen. This chapter also includes how to clean the touchscreen and configure your phone remotely using the Polycom Web Configuration Utility. Note: Accessing Features and Options As you read this guide, keep in mind that certain phone features are configu
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Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide The following list describes the important phone features on the VVX 500 and VVX 600: Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it. Then, position the handset so the protrusion on the tab fits into the slot on the handset. Speaker Provides ringer and
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Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide From Home view, press to display either Lines, Calls, or Active Call view. To switch between Lines view and either Calls or Active Call view, swipe the screen to the right or left. Troubleshooting: Why Can’t I Access a Certain View? The views you can access depend on the number of calls your phone has, and if your phone has an active call. If your phone is idle, you can access Home and Lines view.
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Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To display additional Home view icons, displayed next, press and hold the Page Indicator. Press and hold the Page Indicator again to view fewer icons. Figure 7: Additional Home View Icons User Tip: Displaying Additional Home View Icons Instead of pressing the Page Indicator to view additional Home view icons, swipe the screen right or left. Home view displays the following icons: New Call Tap
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Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Figure 8: Additional Lines and Favorites from Home View Lines View Lines view, displayed next, is your phone’s default display. To display Lines view, press from Home view. Lines view displays your phone lines, your favorites, and soft keys in the soft key area. Figure 9: Lines View When your phone is idle, you can: Tap a phone line to access the Dialer. Swipe to switch between Lines view an
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Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Figure 10: Active and Held Calls Troubleshooting: Why Can’t I Access the Idle Browser? If your phone has calls, you cannot access the Idle Browser. To access the Main Browser, tap Applications from Home view. For information about the Idle and Main Browsers, see Using the Browser. Active Call View When you have only one call in progress and it is an active call, you can access Active Call view,
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Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Figure 12: Calls View Scroll to see all your calls. If your phone has multiple lines, calls display under the associated line. Call color indicates status: Dark Green Active call. Dark Blue Incoming and held calls. Bright Green Active call is highlighted. Bright Blue Incoming or held call is highlighted. Note: What Does a Highlighted Call Indicate? How Do I Highlight a Call? A highlighted c
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Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Icon Description Icon Description Held call Shared line Incoming call in Lines view Shared line with a held call Incoming call in Call view Call forwarding is enabled Active conference Tap to access recent calls USB flash drive attached Tap to access messages Recording in progress or paused Presence status (Available) (VVX 500 only) Recording paused Presence status (Busy)
