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SPECTRALINK 6020 WIRELESS TELEPHONE USER GUIDE
Link 5120
Contact Information
Please contact your Polycom Authorized Reseller for assistance.
Polycom, Inc.
4750 Willow Road,
Pleasanton, CA 94588
http://www.polycom.com
SpectraLink 6020
Wireless Telephone
Copyright Notice
and Accessories
Copyright © 2007 to 2009 Polycom, Inc.
All rights reserved under the International and pan-American
Copyright Conventions.
No part of this manual, or the software described herein, may
be reproduced or transmi
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SpectraLink 6020 Wireless Telephone SpectraLink 6020 Volume Up Volume Down Softkeys Headset Jack START END Nav keys 1 3DEF 2ABC GHI MNO 4 JKL 6 5 Keypad PQRS WXYZ 7 9 8TUV Left/Up For messaging # > < * 0 Right/Down applications For messaging FCN LINE applications FCN LINE Microphone 2
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INTRODUCTION Your SpectraLink 6020 Wireless Telephone is a state–of-the-art commu- nication device that utilizes radio wave technology to send and receive voice transmissions. It is designed to operate like a cell phone. How- ever, the handset utilizes the private telephone system installed in your facility and will not operate outside the area covered by this system. About This Guide This guide is meant to provide general information about your handset. Contact your phone system administrato
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Patent Information The accompanying product is protected by one or more US and foreign patents and/or pending patent applications held by Polycom, Inc. Notice Polycom, Inc. has prepared this document for use by Polycom personnel and customers. The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written approval of Polycom, nor be implied to grant any license to make, use, or sell equipment manufact
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TABLE OF CONTENTS THE HANDSET .......................................................................... 7 Modes of Operation ..............................................................................7 Menu Navigation .................................................................................7 Handset Displays ..................................................................................8 Shortcut Keys ...............................................................................
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Quad Charger .....................................................................................31 Carrying Options .................................................................................32 Headsets ............................................................................................32 HANDSET ADMINISTRATION ................................................ 33 FAQs ..................................................................................................33 SAFETY INFORM
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The Handset THE HANDSET Modes of Operation Your handset has four modes of operation: Mode Description Standby The handset is not in a call or messaging. Active A call is coming in, a call is being dialed or the handset is in a call or messaging. Config Menu User preferences are being accessed in the Config Menu. In this mode the handset is on, but will not receive calls. Message Alert Custom text messaging applications may be programmed for your facility. This mode is activated through the
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Handset Displays The top row of the display provides status indicators for various handset conditions. It is referred to as the status bar. The middle lines display information about the handset identity, user profile, calls in progress, menu options, and data from the telephone system. The bottom row displays softkey labels. Standby Mode Display Extension Ext. 555 John Doe User Name User Charging Profile: Loud Profile information displayed Softkey here Spkr Prof Cfg Labels When the hand
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The Handset Shortcut Keys When a menu is displayed, a shortcut key may be displayed on the right edge of the menu line. Press the corresponding number on the keypad to activate the corresponding menu option. Shortcut Config Menu 2 Menu Line Key Ring/Tone Settings Info Line Lock Keys User Profiles Phone Settings Admin Settings Prof Pl Exit 9
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Status Bar Indicators Indicator Function The signal-strength icon indicates the strength of the signal and can assist the user in determining if the handset is moving out of range. If voicemail is available the voicemail icon will appear when a new voicemail message is received. The battery icon indicates the amount of charge remaining in the Battery Pack. When only one level remains, the Battery Pack needs to be charged. The speakerphone icon displays when the speakerphone is active.
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The Handset Indicator Function Locked Locked indicates that the keypad is locked to prevent accidental activation. Press the Unlk softkey and then the # key to unlock it. The download icon indicates that the handset is downloading code. This icon only appears while the handset is running the over-the-air downloader. It appears to the right of the signal strength icon in the same location as the voicemail icon. The download failure icon indicates that the handset has failed to download co
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Label Description Action Clr Clear Deletes the entry. Cncl Cancel Returns to the previous menu display without saving any data that might have been entered. Del Delete Deletes the character to the left of the cursor. Exit Exit Exits out of the menus. Hold Hold Places a call on hold. Mute Mute Toggles to mute or unmute the microphone. No Negative reply Press to reply “No” to a displayed question. Play Play Plays the selected ring tone. Prof Profile Opens the Profile menu. Spkr Speakerphone T
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Getting Started GETTING STARTED Your Link 6020 Wireless Telephone is designed for full mobility within the workplace and operates much like a cell phone. It also interfaces with the telephone system at your workplace and incorporates advanced telephony features. This section covers the basic functions available in every facility. For specific telephony system functions, see the Facility-Specific Features section or contact your system administra- tor. The handset's Battery Pack must be ful
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If you want to Then Turn handset off Press and hold the END key. One chirp will sound. If you are in a call, hang up first, then turn off the handset. Unlock the keypad Press the Unlk softkey, then #, to unlock the keypad. Lock the keypad Press the Cfg softkey, then NavOK. Navigate to Phone Settings in the Config Menu for Keypad Autolock settings. Make an internal Press the START key, wait for a dial tone, call then dial the extension. Make an external Press the START key, wait for a dial
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Getting Started If you want to Then Answer a call The handset will ring or vibrate to alert you of an incoming call. Additionally, a line indicator on the display may flash and the display may show information about the call, such as the caller’s name and extension. To answer a call, press the START key and hold the earpiece to your ear. You may also activate the speakerphone by pressing the Spkr softkey or use a headset. Answer a call on a If you are on a call and hear subdued second
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If you want to Then Place a call on hold Press the Hold softkey. Resume a held call Press the LINE key followed by the line number key. Mute the Press the Mute softkey. microphone End the call Press the END key. Be sure to do this at the end of each call to return to the standby mode. Change the profile Press the Prof softkey and use the Nav keys to select a new profile while in standby mode. The selected profile is marked with an asterisk (*). Display additional During a call or while of
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Getting Started If you want to Then Use message alerts If programmed in your facility, message alerts may be activated by pressing the FCN key and then a menu option assigned by the system administrator. The asterisk (< *) key is used for left and up navigation and the pound (# >) key is used for right and down navigation. Contact your system administrator for detailed information about message alert mode. 17
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ADVANCED FEATURES Facility-Specific Features Press the FCN key while off-hook or in a call to display the the menu options programmed for advanced telephony features such as transfer, conference, and voicemail. Contact your system administrator for more information about custom features available in your facility. Message Alert Feature Custom applications may allow you to read and respond to text mes- sages. The Message Alert application may be available through the FCN menu if programmed
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Advanced Features softkey to delete the character to the left. Insert new data by pressing the buttons on the keypad. Alphanumeric entries: Key caps CAPS 1 11 2 2 a b c 2 A B C 3 3 d e f 3 D E F 4 4 g h i 4 G H I 5 5 j k l 5 J K L 6 6 m n o 6 M N O 7 7 p q r s 7 P Q R S 8 8 t u v 8 T U V 9 9 w x y z 9 W X Y Z 0 00 * * . - _! $ % & ’ ( ) + , : ; / \ = @ ~ # # 19
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The Config Menu When the handset is in standby mode, press the Cfg softkey to enter the Config Menu. The handset cannot make or receive calls while in the Con- fig Menu. This menu allows you to set user preferences. Refer to the diagrams on pages 24-25. Shortcut Menu line Config Menu 3 key Info line General Settings Lock Keys User Profiles Phone Settings Admin Settings Prof Pl Exit Scroll through menu options by using Nav and Nav . When an aster- isk (*) appears to the left of an option
