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ATTENDANT MONITOR
Operations Manual
NEC America, Inc.
NDA-30135
Revision 1
October, 2000
Stock Number 241662
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LIABILITY DISCLAIMER NEC America, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC America, Inc. has prepared this document for the exclusive use of its employees and customers. The information contained herein is the property of NEC America, Inc. and shall not be reproduced without prior written approval from NEC America, Inc. term NEAX and D are registered trademarks of NEC Corporation. © 2000 NEC America, Inc. Printed in the US
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Attendant Monitor Operations Manual CONTENTS TABLE OF CONTENTS Page Chapter 1 - INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 How To Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Manual Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Chapter 1 - Introduction . . . . .
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CONTENTS Attendant Monitor Operations Manual This Page Left Blank. Page ii NDA-30135 Revision 1
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Attendant Monitor Operations Manual INTRODUCTION Chapter 1 INTRODUCTION This manual provides the information needed to configure and operate the Attendant Monitor software application. How To Use This Manual This manual describes the various screens, windows and functions for the installation, configuration and operation of Attendant Monitor. Examples of displayed screens and step-by-step procedures are shown in the following chapters. The procedural steps to perform a given task are given i
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INTRODUCTION Attendant Monitor Operations Manual What is Attendant Monitor? Overview Attendant Monitor is an application that will accumulate attendant statistics when attendant consoles are used in a stand alone environment. Attendant Monitor serves as the event collector for the Attendant Console Statistics application, detecting events generated by the attendants and the PBX, and sending messages to the Attendant Console Statistics Logger component. The Logger parses the messages and sav
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Attendant Monitor Operations Manual INSTALLATION & CONFIGURATION Chapter 2 INSTALLATION & CONFIGURATION This chapter provides a step-by-step description of the installation, initial configuration, and Main Menu functions for Attendant Monitor. Before proceeding with the configuration, ensure that the SCO UNIX operating system and the Applications Manager (APM) platform software are installed on the system. The Applications Manager Operations Manual provides detailed instructions for using th
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INSTALLATION & CONFIGURATION Attendant Monitor Operations Manual NEC America APM Administration Wed - Oct 31, 1996 APM Administration Main Menu. APM Platform Release Rel2.3 (May 22, 1996) Type ’i’ in the “Enter Option: [ ]” field Main Menu to select “Installation of Applications/ APM Packages” and press Enter. Debug Facilities Halt APM System File Archive Note: The APM Platform release and date Installation of Applications/Packages may vary from this example. PBX
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Attendant Monitor Operations Manual INSTALLATION & CONFIGURATION Next, you are requested to insert the Install Procedure Attendant Monitor installation diskette Installing from /dev/fd0 in the Floppy Disk Device. Insert OAI Application/Update Release Media #1 Insert the diskette and press Enter to Enter to continue: continue. Note: The Attendant Monitor installation diskette will be a 3.5 inch type. The screen displays the files as they are Install Procedure loaded from the medi
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INSTALLATION & CONFIGURATION Attendant Monitor Operations Manual NEC America Attendant Monitor Wed - Oct 31,1996 Select the installation option for Attendant Monitor. For a new installation, type ’I’ and press Enter. Installation Options The installation of files will now begin. [I]nstall [U]pgrade If performing an upgrade, type U and [C]ancel Installation press Enter. If y
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Attendant Monitor Operations Manual INSTALLATION & CONFIGURATION NEC America Attendant Monitor Wed - Oct 31,1996 Status messages show the installation and configuration of the first Attendant Configuring StatLogger Monitor main component. autocfg running... At the prompt, press Enter to continue autocfg: AttenantMonitor application configured. the installation. autocfg terminated normally. Press Return to continue installation NEC America
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INSTALLATION & CONFIGURATION Attendant Monitor Operations Manual Application Configuration Since Attendant Monitor is internally supported by the APM, its component must be configured in the APM environment. This section provides the information that must be entered into the APM configuration file. Attendant Monitor is set-up in the APM system using the Add function of the Application Configuration option on the APM System Administration menu. A Note on Selecting Commands In the following pro
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Attendant Monitor Operations Manual INSTALLATION & CONFIGURATION Primary From the APM Configuration Entry screen, configure the AttendantMonitor component as follows. All parameters marked with asterisks (*) should be entered Configuration exactly as shown. The rest of the entries in the table below are just examples. Parameters Parameter Entry Value Description Application Name AttendantMonitor The name to be displayed in the APM menus. This name is displayed as it is entered here — i.e., c
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INSTALLATION & CONFIGURATION Attendant Monitor Operations Manual OAI-Conf Settings Use the OAI-Conf command on the APM Configuration Entry screen to make the necessary parameter entries. For parameters shown with an asterisk (*) in the table below, make entries exactly as shown. The other parameters are shown with sample entries that may be changed to meet site requirements. Use the instructions provided for this option in the APM Operations Manual: Parameter Entry Value Description Database
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Attendant Monitor Operations Manual INSTALLATION & CONFIGURATION Database Support Attendant Monitor requires two APM databases: the Attendant Monitor database and the Tenant Number Database. These databases are created with default values during initial software installation, but specific records must be added before Attendant Monitor is enabled. Attendant Monitor The Attendant Monitor database (attmon) consists of a Master Database file component and an Application Database file component.
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INSTALLATION & CONFIGURATION Attendant Monitor Operations Manual Attendant Monitor Configuring the Attendant Monitor Database Database (cont) The database is initially blank. It must be configured before the Attendant Monitor application can operate. The database values are set using the APM Applications Manager Main Menu-- Selecting the Application Configuration option. The general sequence is the following: 1. Build a Master Database File Enter data into the master database fields to add th
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Attendant Monitor Operations Manual INSTALLATION & CONFIGURATION Tenant Number The Tenant Database is an APM database used by the Attendant Monitor application and other OAI applications. It provides a mechanism for retrieving the Database tenant number of an extension. The Tenant Number database consists of a Master Database file component and an Application Database file component: Master Database File - filename ’tenant_m’. The tenant_m master database structure and example entries are sho
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INSTALLATION & CONFIGURATION Attendant Monitor Operations Manual Tenant Number Configuring the Tenant Number Database Database (cont) This database must be configured before the Attendant Monitor application can operate. The database values are set using the APM Applications Manager Main Menu-- Selecting the Application Configuration option. The general sequence is the following: 1. Build a Master Database File Enter data into the master database fields to add the necessary phone line number
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Attendant Monitor Operations Manual ADMINISTRATOR TASKS Chapter 3 ADMINISTRATOR TASKS A change of attendant personnel or changes to monitored numbers will require the databases used by Attendant Monitor to be modified. Specific database records must be modified to reflect these changes. The following must be changed: Attendant Monitor Database to reflect changes to attendant names, num- bers, or other values. AMNO command to make changes on the PBX. Tenant Number Database for any changes
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ADMINISTRATOR TASKS Attendant Monitor Operations Manual Tenant Number Database Records Any changes to monitored numbers will also require a change to the Tenants database. Perform the following steps to add, modify, or delete records: 1. Build a Master Database File Enter data into the master database fields to change the necessary extension numbers. 2. Process and Tenant the Application Database Use the Process Application Databases option on the APM Database Administration menu to create t
