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MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS
Troubleshooting Guide
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©2008, 2009 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC. No patent liability is assumed, however, with respect to the use of the information contained herein.
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Preface Thank you for purchasing TOSHIBA Multifunctional Digital Color System. This guide describes how to troubleshoot the problems that could occur while you are using the equipment. Keep this guide within easy reach, and use it to configure an environment that makes best use of the e-STUDIO’s functions. How to read this manual Symbols in this manual In this manual, some important items are described with the symbols shown below. Be sure to read these items before using this equipment. In
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CONTENTS Preface....................................................................................................................................... 1 Chapter 1 TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel .............................................................................. 8 Clearing a Paper Jam............................................................................................................. 11 Locating a paper jam...............................
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Cannot print properly with AppleTalk print........................................................................... 68 Client Problems ..................................................................................................................... 69 Checking the client status.................................................................................................... 69 Hardware Problems...............................................................................................
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Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment............................................. 106 General operations............................................................................................................ 106 Originals and paper ........................................................................................................... 107 Regular Maintenance ..............................................................
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6 CONTENTS
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1.TROUBLESHOOTING FOR THE HARDWARE This chapter describes how to troubleshoot the problems with paper, toner and other finishing processes. This chapter also describes how to supply the paper, toner and staples. Messages Displayed on the Touch Panel .............................................................................. 8 Clearing a Paper Jam............................................................................................................. 11 Locating a paper jam...............
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1 TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel When a message appears on the touch panel, see the table below to solve the problem. Message Problem Description Solution Close *** cover. The cover indicated by *** is open. Check the cover on the touch panel and close it. Misfeed in *** Paper jam has occurred inside the Remove the jammed paper following the guidance equipment. displayed on the touch panel. P.11 “Clearing a Paper Jam” Install new *** toner cartridge No t
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1 TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Solution Cannot print this paper type A printing was attempted but failed. Delete the failed print job, select the appropriate tray Set the other paper type The paper could not be output in the for the paper, and perform printing again. tray selected for the paper output because of the mismatch between the paper type and the tray. (Special paper or thick 4 paper was attempted to be output in the lower receiving tray of MJ-1103/M
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1 TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Solution POWER FAILURE A job was interrupted by a power The print or fax job may be incomplete. Press [JOB failure or some other reason. STATUS] to check whether any jobs are unfinished. To clear the message, press the [FUNCTION CLEAR] button twice. ERASING DATA The Data Overwrite Enabler (optional) This message is displayed if the Data Overwrite is clearing the data. Enabler (optional) is installed. You can operate the equipmen
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1 TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam Locating a paper jam The equipment stops copying when the original or copy paper is jammed. Paper jams are notified on the touch panel as follows: Error code Error message Guidance for clearing paper jams Paper jam symbols The paper jam symbol helps you locate the paper jam. 1 2 3 4 5 6 14 13 12 11 10 9 8 7 1. Receiving tray lower cover ( P.31) 2. Receiving tray ( P.30) 3. Reversing Automatic Document Feeder ( P.13) 4. Fuser unit ( P.
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1 TROUBLESHOOTING FOR THE HARDWARE The picture of the hardware device shown on the touch panel differs depending on the composition of the options installed. Clearing a paper jam Remove the jammed paper from the bridge unit after you have cleared all the other jams. Pulling out the bridge unit from the equipment may tear the paper left inside the equipment. Clear the paper jam 1 Clear the paper jam following the guidance shown on the touch panel. Press or to scroll the pages. After clearing
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1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Do not touch the fuser unit or the metal portion around it. Do not touch the fuser or the metal portion around it when you remove the jammed paper from the fuser unit. This could burn you or the shock could cause you to get your hand injured in the machine. Do not touch the transfer belt. Do not touch the transfer belt when you remove the jammed paper inside the right of the equipment. Doing so may cause damage the equipme
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1 TROUBLESHOOTING FOR THE HARDWARE Turn the dial to remove the original. 3 Open the transport guide and remove the original. 4 1 2 Close the transport guide. 5 Raise the original feeder tray, and remove the original 6 under the guide plate. 1 2 Lower the original feeder tray. 7 Close the upper cover. 8 Open the Reversing Automatic Document Feeder. 9 14 Clearing a Paper Jam
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1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Open the reverse cover and remove the original. 10 Close the reverse cover. 11 Close the Reversing Automatic Document Feeder. 12 Paper jam in the External Large Capacity Feeder (optional) Be careful not to let your fingers be caught between the equipment and the External Large Capacity Feeder. Separate the External Large Capacity Feeder 1 (optional) from the equipment. Move it slowly while pushing the lock lever. Clearing a
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1 TROUBLESHOOTING FOR THE HARDWARE Remove the jammed paper by turning the green dial. 2 Remove the jammed paper from the equipment. 3 Pull out the feeder tray and remove the jammed 4 paper. Close the feeder tray and connect the External Large 5 Capacity Feeder to the equipment. Slowly move the External Large Capacity Feeder placing your hands on the positions shown in the figure. 16 Clearing a Paper Jam
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1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Paper jam in the drawer feeding portion Be careful not to let your fingers be caught between the equipment and the External Large Capacity Feeder. Separate the External Large Capacity Feeder 1 (optional) from the equipment when the External Large Capacity Feeder is attached. Move it slowly while pushing the lock lever. Open the paper feed cover. 2 Remove the jammed paper from the drawer. 3 Open the paper source drawer and r
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1 TROUBLESHOOTING FOR THE HARDWARE Close the drawer and the paper feed cover. 5 Connect the External Large Capacity Feeder (if 6 attached, optional) to the equipment. Move it slowly placing your hands on the point shown in the figure. Paper jam in the bypass tray Pull out the jammed paper in the bypass tray. 1 Paper jam in the right side of the equipment Do not touch the fuser unit or the metal portion around it. Since they are very hot, you could be burned or the shock could cause you to ge
