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Cisco Unified IP Phone 7965G and
7945G Phone Guide for Cisco Unified
Communications Manager 7.0
(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
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Common Phone Tasks Softkey Definitions AbbrDial Dial using a speed dial index View online help on Press . number phone Answer Answer a call Place a call Go off-hook before or after dialing a number. Back Return to the previous Help topic QUICK REFERENCE Redial a number Press Redial. Barge Add yourself to a call on a shared line Switch to handset Pick up the handset. during a call CallBack Receive notification when a busy extension becomes available Switch to speaker or Press or , then Can
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Video enabled (SCCP only) GPickUp Answer a call that is ringing in Phone Screen Icons another group or on another line Call Forwarding enabled Feature assigned to button iDivert Divert or redirect a call to a voice message system Mobility assigned to button Call on hold Join Join together existing calls to Hold assigned to button create a conference Connected call Links View related Help topics Conference assigned to button Incoming call Main Display the Help main menu Transfer assigned to b
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Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 8 Understanding Buttons and Hardware 8 Understanding Lines and Calls 13 Understanding Line and Call Icons 13 Understanding Phone Screen Features 15 Choosing Phone Screen Items 16
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Using Hold and Resume 25 Using Mute 26 Switching Between Multiple Calls 27 Switching an In-Progress Call to Another Phone 27 Viewing Multiple Calls 27 Transferring Calls 28 Sending a Call to a Voice Message System 29 Forwarding Calls to Another Number 30 Using Do Not Disturb 31 Making Conference Calls 32 Using Conference Features 32 Using Conference 33 Using Join 34 Using cBarge 34 Using Meet-Me 35 Viewing or Removing Conference Participants 36 Starting or Joini
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Prioritizing Critical Calls 47 Using Cisco Extension Mobility 49 Managing Business Calls Using a Single Phone Number 49 Using a Handset, Headset, and Speakerphone 52 Using a Handset 52 Using a Headset 52 Using a Speakerphone 53 Using AutoAnswer with a Headset or Speakerphone 54 Changing Phone Settings 55 Customizing Rings and Message Indicators 55 Customizing the Phone Screen 56 Using Call Logs and Directories 57 Using Call Logs 57 Directory Dialing 59 Using Corpor
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Understanding Additional Configuration Options 79 Troubleshooting Your Phone 82 General Troubleshooting 82 Viewing Phone Administration Data 83 Using the Quality Reporting Tool 83 Cisco One-Year Limited Hardware Warranty Terms 85 Index 87 vi OL-15896-01
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Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table below for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press on the phone when you need assistance. Review safety information See Safety and Performance Information, page 2. Connect your phone See Connecting Your Phone, page 4.
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Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current Licensing Information at this URL: http://www.cisco.com/en/US/docs
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Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one o
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Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC DC48V 7 2 6 3 5 4 1 DC adaptor port (DC48V) 6 Handset port AC-to-DC power supply Headset port 2 7 3 AC power cord 8 Footstand button Network port (10/100/1000 SW) Auxiliary port (AUX) 4 9 5 Access port (10/100/1000 PC) 4 OL-15896-01 185045 +
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Removing the Hookswitch Clip (Required) Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset. Adjusting the Handset Rest (Optional) Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions. 1 2 3 1 Set the handset aside and pull the square pla
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Adjusting the Footstand (Optional) To change the angle of the phone base, adjust the footstand while pressing the footstand button. Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used either for a new phone or to replace an existing phone. To register with TAPS, pick up the handset, enter the TAPS extension provided by your system admi
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For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, got to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl 1. Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution Category drop-down list box displays. 2. Choose IP Phone Headsets to see a list of Technology Development Program partners. If you want to search for a particular Technology Development Program partner, en
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An Overview of Your Phone Your Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your Cisco Unified IP Phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuration, your phone supports:
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Cisco Unified IP Phone 7965G 17 1 2 16 3 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 9 186422
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Cisco Unified IP Phone 7945G 17 12 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 10 OL-15896-01 186421
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Item Description For more information, see... Programmable Depending on configuration, programmable Understanding Phone 1 buttons buttons provide access to: Screen Features, page 15 Phone lines and intercom lines (line buttons) Basic Call Handling, page 20 Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) Speed Dialing, page 39 Web-based services (for example, a Using a Shared Line, Personal Address Book button) page 42 Phone features (fo
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6 Help button Activates the Help menu. Accessing the Help System on Your Phone, page 17 7 Settings button Opens/closes the Settings menu. Use it to Changing Phone Settings, change phone screen and ring settings. page 55 8 Services button Opens/closes the Services menu. Using the User Options Web Pages, page 64 9 Volume button Controls the handset, headset, and Using a Handset, Headset, speakerphone volume (off-hook) and the and Speakerphone, page 52 ringer volume (on-hook). 10 Speaker butt
