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Alcatel-Lucent OmniPCX Enterprise
Communication Server
Alcatel-Lucent IP Touch 4018 Phone
Alcatel-Lucent IP Touch 4008 Phone
Alcatel-Lucent 4019 Digital Phone
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User manual Introduction How to use this guide Thank you for choosing a telephone from the Alcaltel-Lucent IP Touch 4008/4018/4019 Digital Phone range manufactured by Alcatel-Lucent. Lift the receiver. Line key. Your terminal has a new ergonomic layout for more effective communication. Hang up. Specific key on numeric keypad. 2 Numeric keypad. Partial view of display.;. Means that the function is subject to programming. If necessary, contact your installer. Means that the function can be acces
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How
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Contents Toc Getting to know your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6 6. Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20 1. Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7 6.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20 6.2 Customising your voice greeting .
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Getting to know your telephone Handset Navigation Alphanumeric keypad Up-down navigator: used to navigate around the home page, through the menus or in a text zone WhoamI when entering characters. The home page consists of: Information on the status of the set (set locked, call forward, etc.) Lock Date and time Set programming and configuration functions Settings Functions accessible (set in idle position): Features accessible in conversation: Calling a second person during a conversa-
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1 Using your telephone Other Call in progress: Making a call 1.1 during a Press and release OR OR conversation dial directly lift the number hands free number the number receiver required (IP Touch required During a conversation, you can lift the receiver without terminating the call. for your call 4008/4018 Phone only) Activating the loudspeaker during a conversation (receiver lifted) - 1.4 OR Loudspeaker. programmed line during a conversation key the loudspeaker key flashes To make an exte
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Using your telephone 1 Redialling Answering an internal call in intercom mode (IP Touch 4008/4018 Phone only) 1.6 1.8 You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected Redialling the last number dialled (redial) directly in hands free mode. The screen shows the caller’s identity. • To activate - Terminal idle: last number redial corresponding led lights up 'Redial' key(short press) When your caller hangs up, intercom mo
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2 During a conversation Other answer call displayed Making a second call during a conversation 2.1 the first call is on hold line key for which OR Send DTMF OK icon is flashing • To return to your first caller and end the conversation in progress during a number of conversation second correspondent OR during a key for the line the first call is on hold conversation whose light is flashing • Other methods for calling a second correspondent Call back on the last 10 number dialled (long press
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During a conversation 2 Transferring a call Casual conference 2.5 2.7 During a 3-way conference, you can add up to three additional participants. • To transfer your call to another number: you are in a 3-way your correspondent the first call is on hold Add OK conference answers during a no. of the 2nd number conversation terminal required • If the number receiving the transfer answers: display the number of Insert OK participants in the conference Transfer OK 2.8 Placing a call on hold (hold
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During a conversation 2 Additional services OK Intrusion protect OK Intrusion OK Placing an outside call on hold (parking) 2.9 twice enter the Park/retrieve call number You can place an outside call on hold and recover the call on another telephone: Protection is cancelled when you hang up. Park the call OK during a enter the number of the telephone conversation on which you want to resume the 2.11 Sending DTMF signals conversation Your correspondent is parked and hears the hold melody. Durin
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During a conversation 2 Adjust audio volume 2.13 During a call, to adjust the volume level of the loudspeaker or receiver: OR during a Adjust audio volume conversation 2.14 Recording the current conversation To record the conversation during communication: Record OK to start recording to stop the recording At the start or end of recording, your correspondent hears a beep. Signal malicious calls 2.15 This key lets you signal a malicious call. If this call has an internal source, it is signalled
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3 Sharing Other Answering the general bell Call pick-up 3.1 3.3 You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone. Night service call pick up • If the telephone ringing is in your own pick-up group: When the operator is absent, outside calls to the operator are indicated by a general bell. To answer: Group call pick up Settings OK Services OK Consultation OK Settings OK Services OK Consultation OK Call pick
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Sharing 3 Hunting groups Calling an internal correspondent on his/her pager 3.4 3.5 The number called does not answer and you know that the person called has a pager: • Hunting group call: Certain numbers can form a hunting group and can be called by dialling the group number. your correspondent does not reply 'paging' Group No. programmed key • Temporary exit from your hunting group: Go out of hunting group paging in progress is displayed Settings OK Services OK Consultation OK Your correspon
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Sharing 3 Calling a correspondent on his/her loudspeaker Send a voice message copy 3.7 3.9 Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone: display number of new and old new voice message OK messages your correspondent does LS announce OK not reply personal code Consult OK Review message OK Forward message OK you are connected to the loudspeaker on your correspondent’s phone (if he/she has the hands free function) record a comme
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Sharing 3 Sending a recorded message to a number / a distribution list 3.10 Voice mail OK Send OK personal code recording End OK end of recording enter the destination voicemail number OR Mnemonic OK OR 0 Send OK spell the addressee's name options send message • During the recording, you can: play back the message from the start. Rewind OK listen to the end of the message. Backward OK Pause OK stop recording momentarily. end of recording. End OK * Options: used to assign transmission options (
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4 Keep in touch Other • While listening to messages, you can: play back the message from the start, Diverting calls to another number (immediate diversion) Rewind OK 4.1 The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.). Backward OK listen to the end of the message, Forward OK Immediate forward OK Pause while listening to the message, Pause OK twice number to be enter the voicemail number, Forward OK called End of message terminate consu
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Keep in touch 4 Cancelling all diversions Leaving a recorded message for internal callers 4.5 4.8 You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. Forward OK Deactivate forward OK new text message OK Forward to text OK twice 4.6 Diverting calls when your line is busy (divert if busy) Predefined message OK OR Msg to complete OK Forward on busy select a predefined select a predefined twice complete your message message to message complete
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5 Managing your charges Other Charging your calls directly to business accounts 5.1 You can charge the cost of your outside calls to business account numbers. Settings OK Services OK Consultation OK Business account Additional services OK OK code number of number required business account Finding out the cost of an outside call made for an internal user from 5.2 your terminal Settings OK Services OK Consultation OK Consultation & Charging OK OK callbacks informations 19 jkl jkl 2 2 mno
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Programming your telephone 6 Other Initializing your voice mailbox Modify the password for your phone set 6.1 6.3 enter your personal code then record light flashes your name according to voice guide Settings OK Phone OK Password OK instructions OK OK OK 6.2 Customising your voice greeting old code new code enter new You can replace the greeting message by a personal message (4 digits) (4 digits) password again to confirm Voice mail OK Perso options OK This code acts as a password controlling
