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IP Office
2402/5402 Phone User Guide
15-601075 Issue 05a - (16 July 2009)
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© 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Documentation Disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modi
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Contents Contents 1. The Telephone 1.1 Call Appearance Keys ..................................................................... 8 1.2 Logging On..................................................................... 9 1.3 Logging Off..................................................................... 9 1.4 No User ..................................................................... 10 1.5 The Display ..................................................................... 10 1.6 Personalized Ring
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Chapter 1. The Telephone 2402/5402 Phone Page 5 IP Office 15-601075 Issue 05a (16 July 2009)
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The Telephone: 1. The Telephone This guide covers the use of the 2402 and 5402 phones on IP Office. Both phones are similar, however the 5402 is only supported on the IP Office whereas the 2402 is supported on a range of Avaya phone systems. 1.Display, Call Appearance: Two Call Appearance Keys allow you to handle multiple calls. The display shows call information. 2.Message Lamp: This lamp is used as follows; · On (Continuous): There are new messages in your voicemail mailbox, or in another
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1.1 Call Appearance Keys The main call handling screen contains two buttons set as 'Call Appearance' keys. Having two Call Appearance keys is very useful. When holding a call, you can answer/make another call and then switch between calls, transfer or conference. If you are set to receive a call waiting indication, the waiting call is shown against the next call appearance key. CAUTION · Although your system administrator can replace the Call Appearance Keys with other functions, this would
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The Telephone: Call Appearance Keys 1.2 Logging On Your administrator has created your initial configuration so that you will be automatically logged on to your home extension. However, you may be required to log in for the following reasons: · Forced login - if your configuration does not allow automatic login to your home extension. · To use an extension other than your own (hot desking) · If you, or somebody else, has logged you out of your extension. Notes · When hot desking, any short co
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1.4 No User The NoUser configuration will be used for extensions where the home user is not currently logged on for example: · The home user is logged on to another extension · Forced login is enabled An extension set as NoUser will display the name "NoUser" and the home user extension number. If required, and you have been allocated a login code, you can logon using your extension number and login code. (see 9 Logging On ) Note · Although internal and emergency calls may be made from an extens
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Chapter 2. Call Handling 2402/5402 Phone Page 11 IP Office 15-601075 Issue 05a (16 July 2009)
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2. Call Handling 2.1 Answering a Call When a call arrives at your phone, you hear a ringing tone and a flashing bell icon ( ) appears on the associated call appearance display. The following describes how to use your handset to answer calls. To answer calls using a headset, see Headset Working. To answer an incoming call: Do one of the following: · If you are not active on another call, answer the call by lifting your handset. You can also press SPEAKER to listen to the incoming call. However
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Call Handling: Answering a Call 2.2 Making a Call There are several options for making a phone call, depending on what how you want to use the phone. To make a call using the handset: 1. Pick up the handset. 2. Dial the phone number of the person you want to contact, including any dial out codes. To make a call using the speaker: 1. Press SPEAKER. 2. Dial the phone number of the person you want to contact, including any dial out codes. 15 See Speaker for more information. Note · If you hear
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2.4 Conference The Conference feature allows you to conference other parties (including yourself) into a call. To add another party to a call: 1. Press CONFERENCE. The existing call is put on hold. 2. Dial the number of the person you want to add to the call. 3. Wait for an answer. If the called party does not answer or does not want to join the conference, press DROP. You can return to the held call by pressing the associated call appearance button. 4. To add the person to the call, press
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Call Handling: Transfer 2.6 Speaker Pressing this key transfers the current call to the phone’s speaker. The adjacent lamp is lit when the speaker is in use. Note however that the phone has no microphone and the handset is muted when the speaker is being used, ie. This is a listen only mode. This button can be used to answer calls and to end calls being listened to on the speaker. · IP Office 4.1 and higher systems support a function called Group Listen. This function allows a call to be heard t
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2.9 Hold You can put a call on hold to gather information, or to answer a second call. If a second call arrives you will here a short ring and the flashing symbol will appear next to the Call Appearance key. To put an existing call on hold: 1. Press HOLD. The symbol changes to ; showing that the line is on hold. 2. To answer the second call, press the Call Appearance button with against it. The symbol changes to ; showing that the line is connected. To return to the held call: 1. If you h
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Chapter 3. System Features 2402/5402 Phone Page 17 IP Office 15-601075 Issue 05a (16 July 2009)
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3. System Features As well as your phones specific features that only the system administrator can allocate, you can access a number of system features by dialling short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also assumes that you have full access to all features and the public phone network. 3.1 Call Forwarding Your calls can be forwarded to another extension or an external number when: · You are away fr
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System Features: Call Forwarding 3.2 Diverting Calls You can divert your calls to another extension using Follow Me. Unlike Forward, Follow me can only be used to divert calls to another internal extension on the same IP Office. Note · If you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number. To use Follow-Me-Here from another extension: In this case, N is your home extension · Dial *12*N# from the extension you are temporarily u
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3.3 Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list. · To switch Do Not Disturb on (with or without exceptions), dial *08. An N is displayed. · To switch it off, dial *09. · To add a number to the exception list, dial *10*N#. · To delete a number from the exception list, dial *11*N#. Note · Your callers, other than your exceptions, either hear a busy tone or are re-directed to your voicemail. · The only call that will ignor
