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Warranty and
Support Guide
1 Year Parts and Labor
1 Year Technical Telephone Support
24 Hours a Day, 7 Days a Week
IMPORTANT NOTE
If you experience a problem with your new Presario, DO NOT RETURN YOUR
COMPUTER TO YOUR RETAILER. At Hewlett-Packard, we take pride in our ability to
service your needs. We are available 24 hours a day, 7 days a week. We have
specialists available to help you with your technical support questions as they arise
via the Web or phone (see Contact Numb
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4 Chat online with a qualified support specialist Don’t Forget to using HP Real-time Chat. Access this 24 hours a day, seven days a week through the Help & Support Center on your PC. Register! 5 If you have not solved the problem, you can contact Total Care by phone 24 hours a day, seven days a week, in English, Spanish, and French (Canada only) at: Click the Registration 1-(800)-652-6672 (1-800-OK Compaq) icon on your desktop, or go When you call, please have your product model numb
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InterVideo Intuit — Quicken Basic 510-651-0888 — http://www.intervideo.com 900-555-4688— http://www.intuit.com Microsoft Network Veritas (only CD-RW and DVD+RW/+R models) 800-386-5550 — http://support.msn.com http://www.veritas.com Symantec — Norton AV Yahoo! http://www.symantec.com/techsupp http://www.yahoo.com Warranty and License Information Out-of-Warranty Support Options Total Care Even after your warranty has ended, HP can still Total Care provides fast, friendly, and effective
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This Limited Warranty is applicable in all countries/regions Recycle — HP Planet Partners and may be enforced in any country/region where HP or its HP is sensitive to the environment and has a program, Planet authorized service providers offer warranty service subject Partners, to make it simple for us to reclaim your old product to the terms and conditions set forth in this Limited Warranty. for recycling. HP will help you recycle your old equipment However, warranty service availabilit
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During the Limited Warranty Period, HP will, at its discretion, Exclusive Remedy repair or replace any defective component. All component TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, parts or hardware products removed under this Limited THESE TERMS AND CONDITIONS CONSTITUTE THE Warranty become the property of HP. In the unlikely event COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT that your HP Hardware Product has recurring failures, BETWEEN YOU AND HP REGARDING THE HP HARDWARE HP, at its
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In-Home Warranty Service Limited Warranty Period Your HP Limited Warranty service may include on-site labor The Limited Warranty Period for an HP Hardware Product support to repair your hardware. HP provides on-site service is a specified, fixed period commencing on the date of during standard office hours. Standard office hours are purchase. The date on your sales receipt is the date of typically 08.00 to 17.00, Monday through Friday, but may purchase unless HP or your reseller informs
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media on which HP distributes the software proves to be Carry-in Warranty Service defective in materials or workmanship within ninety (90) Under the terms of carry-in service, you will be required to days of purchase, your sole remedy shall be to return the deliver your HP Hardware Product to an authorized service removable media to HP for replacement. It is your location for warranty repair. You must prepay any shipping responsibility to contact non-HP manufacturers or suppliers charge
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End-User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS e. Freeware. Notwithstanding the terms and conditions of EQUIPMENT: This End-User license Agreement (“EULA”) is a this EULA, all or any portion of the Software Product which legal agreement between (a) you (either an individual or a constitutes non-proprietary HP software or software provided single entity) and (b) Hewlett-Packard Company (“HP”) that under public license by third parties (“Freeware”), is governs your use o
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5. PROPRIETARY RIGHTS. All intellectual property rights in ANY SPECIAL, INCIDENTAL, INDIRECT, OR the Software Product and user documentation are owned by CONSEQUENTIAL DAMAGES WHATSOEVER HP or its suppliers and are protected by law, including but (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS not limited to United States copyright, trade secret, and OF PROFITS OR CONFIDENTIAL OR OTHER trademark law, as well as other applicable laws and INFORMATION, FOR BUSINESS INTERRUPTION, FOR internat
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DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 10500 Ridgeview Court Cupertino, CA 95014 declares, that the product(s) Product: Personal computer Model Number(s): S0000, SR1000, SA4000, m000, m1000, m5000, d1000, a000, t000, x5000, w1000 series, a1000, t3000, d4000, w5000, m7000 Product Options: All conforms to the following Product Specifications: Safety: IEC 60950: 1999 / EN6095
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Operating Specifications Electrical ratings: AC INPUT 100–127V, 4A or 6A* 200–240V, 2A or 3A* 50/60 Hz Operating temperature: 5° to 35° C Storage temperature: –30° to 65° C Operating humidity: 15 to 80% @ 26° C Operating altitude: 0–2286 m Storage altitude: 0–4572 m * Refer to your PC’s ratings label located on the back of the PC to determine exact electrical rating. Regulatory and Safety Information WARNING: Text set off in this manner indicates WARNING: This equipment has been
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Consumer Information and FCC ENERGY STAR Compliance Requirements Products marked with the ENERGY ® STAR logo on the packaging box Telephone Connection qualify with the U.S. Environmental This equipment complies with Part 68 of the Federal • Protection Agency’s ENERGY STAR Communications Commission rules. These rules permit guidelines for energy efficiency. this device to be directly connected to the telephone network. Standardized jacks are used for these Products with the ENERGY ST
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AC Power Safety Warning WARNING: The Load Number .9 assigned to each terminal device denotes the percentage of WARNING: Install the computer near an AC the total load to be connected to a telephone outlet. The AC power cord is your PC’s main AC loop; this is used by the device to prevent disconnecting device and must be easily overloading. The termination on a loop may accessible at all times. For your safety, the consist of any combination of devices, subject power cord provi
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Laser Safety Statement Class 1 LED Product The CD and DVD drives contain a laser system and are classified as a “Class 1 Laser Product” under a U.S. Department of Health and Human Services (DHHS) 7 Radiation Performance standard according to the Radiation Control for Health and Safety Act of 1968. 6 Should the unit ever require maintenance, contact an 5 authorized service location. 4 WARNING: Use of controls, adjustments, or 3 performance procedures other than those 1 2 specified i
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