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HP Envy 14 Sleekbook
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
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Copyright 2013 Hewlett-Packard Development Company, L.P. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of itsproprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as c
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 5 Display ................................................................................................................................... 5 Buttons and speakers .............................................................
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Service cover .......................................................................................................... 37 Battery ................................................................................................................... 39 Solid-state drive ...................................................................................................... 40 Hard drive ............................................................................................................. 42 W
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7 Backing up, restoring, and recovering ............................................................................ 88 Creating recovery media and backups ..................................................................................... 89 Creating HP Recovery media .................................................................................... 89 Restore and recovery .............................................................................................................. 91 Usin
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viii
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1 Product description Category Description Product Name HP ENVY 14 Sleekbook Processors Intel Dual i7-4500U (1.8GHz, turbo up to 3.0GHz) 1600MHz/4MB Cache Intel Dual i5-4200U (1.6GHz, turbo up to 2.6GHz) 1600MHz/3MB Cache Intel Dual i3-4010U (1.7GHz) 1600MHz/3MB L3 Chipset Intel Lynx Point — LP PCH (Integrated in MCP) Graphics Intel HD Graphics 4400 discrete-class graphics. Supports HD decode, and DX11 support and HDMI support Intel HD Graphics 5000 discrete-class graphics. Supports HD decode
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Category Description DDR3L - 1600MHz dual channel support Hard Drives Supports 7-mm/9.5-mm, SATA, 2.5-in hard drives Support Intel Smart Response Technology (SRT) Accelerometer / HDD protection support SATA hard drive configurations: 1 TB, 5400 rpm, 9.5 mm ● 1 TB, 5400 rpm, 8 GB NAND hybrid, 9.5 mm ● 750 GB, 5400 rpm, 9.5 mm ● 750 GB, 5400 rpm, 8 GB NAND hybrid, 9.5 mm ● 500 GB, 5400 rpm, 7 mm ● 500 GB, 5400 rpm, 8 GB NAND hybrid, 7 mm ● mSATA SSD configurations: ● 128-GB SSD MLC ● 128-GB SSD
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Category Description Supports the following WLAN formats: Intel Wireless-N 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 combo Adapter ● Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter ● Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter ● Broadcom BCM 4352 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter ● Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter ● Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter ● External expansion Push-push insertion/removal
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Category Description Power Supports the following HP AC adapters: requirements 65-W Smart Pin, 4.5 mm connector ● 65-W Smart Pin, 4.5 mm connector, EM ● 65-W Smart Pin, 4.5 mm connector, MSH ● Power cord, 1 m Supports the following batteries: ● 3-cell, 5.0WHr 4.56 AH battery Operatingsystem Preinstalled: Windows 8.1 ● Windows 8 Standard ● Windows 8 Professional ● Ubuntu Linux ● Serviceability End-user replaceable parts: ● AC adapter ● Memory ● Optical drive ● Hard drive ● Battery ● MiniCard com
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2 External component identification Display Component Description (1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) HP TrueVision HD Webcam Records video, captures still photographs, and provides access to video conferences and online chat by means of streaming video. To use the webcam, from the Start screen, type c, and the
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Component Description (5) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (6) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). NOTE: To set up a WLAN and connect to the Internet, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service purchased
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Component Description (1) Power button When the computer is off, press the button to turn on ● the computer. When the computer is in the Sleep state, press the ● button briefly to exit Sleep. When the computer is in Hibernation, press the button ● briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective, press and hold the power
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Keys Component Description (1) esc key Reveals system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key. (3) Windows button Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. (4) Action keys Execute frequently used system functions. NOTE: On select models, the f5 action key turns the backlight k
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Lights Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly
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TouchPad Component Description (1) TouchPad zone Reads your finger gesture to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button of an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse. 10 Chapter 2 External component identification
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Left side Component Description (1) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed HDMI device. (3) USB 3.0 charging (powered) port (1) Connects an optional USB device. USB charging ports a
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Component Description (6) Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP3D DriveGuard has temporarily parked the ● hard drive. (7) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. 12 Chapter 2 External
