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Service Reference Guide
HP Compaq vc4815 Thin Client
Document Part Number: 480421-001
January 2008
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© 2008 Hewlett-Packard Development Company, L.P. HP, Hewlett Packard, and the Hewlett-Packard logo are trademarks of Hewlett-Packard Company in the U.S. and other countries. Compaq, and the Compaq logo are trademarks of Hewlett-Packard Development Company, L.P. in the U.S. and other countries. Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Transmeta, the Transmeta logo, Crusoe, the Crusoe logo, and combinations thereof are trademarks o
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Contents Product Description Network Firmware ..........................................................................................................1–1 HP Compaq Thin Client vc4815 Series ..........................................................................1–2 Serial Number Location ..................................................................................................1–6 Connecting USB Equipment ...........................................................................
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Contents Upload the Flash Image and system BIOS Upload the Flash image and BIOS .................................................................................... 5–1 Thin Client vc4815 Specifications 6-1 iv www.hp.com Service Reference Guide
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1 Product Description The HP Compaq Thin Client vc4815 Series are Redflag Linux-based terminals that connect over a network to a server where all processing and storage occurs. Because of the nature of the products, troubleshooting is significantly simpler than on a standard PC and previous thin clients. The Graphical User Interface (GUI) is Chinese on all thin clients. If you are using a foreign language keyboard, you will need to set localized settings to perform the localization betw
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Product Description HP Compaq Thin Client vc4815 Series Front view - vc4815 1 Power button 3 Flash activity LED Power LED USB ports (2) 2 4 Service Reference Guide www.hp.com 1-2
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Product Description Product Description HP Compaq Thin Client vc4815 Series Rear View of the vc4815 1 PS/2 connectors (2) 5 Power connector Serial connectors (4) Lock Slot 2 6 3 Monitor connector 7 Ethernet RJ-45 connector Universal Serial Bus (USB) Parallel connector 4 8 connectors (2) CAUTION: The vc4815 Series power cord connector is for use only △ with the supplied power adaptor. Replace only with the same or equivalent type as recommended by the manufacturer. Service Ref
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Product Description Serial Number Location The serial number is displayed on the side of the unit. Connecting USB Equipment USB mouse devices and keyboards do not require special drivers and are considered to be plug and play peripherals. Certain USB devices such as printers and modems, however, may require special drivers. For information on requirements for special drivers, refer to the documentation that is included with the USB device. Service Reference Guide www.hp.com 1-4
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Product Description Locating Additional Information The following documentation is available to support these products: Quick Setup Hardware Reference Guide Redflag Linux User manual Customer and Service Notifications, Bulletins and Advisories Quickspecs ✎ Documentation, white papers, and drivers are subject to change. For the latest HP thin client documentation, visit the following Web site: http: //h18004.www1.hp.com/products/thinclients/software.html Ser
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2 Spare Parts Lists vc4815 Series Spare Parts List The spare parts tables that follow provide a listing of the spare parts available for the Thin Client vc4815 Series. vc4815 Series Spare Parts Table Description Spare Part Number SPS-Base, vc4815 512F/512R Linux 458813-001 SPS-Base, vc4815 1GBF/512R Linux 458814-001 SPS-Base, vc4815 2GBF/512R Linux 458815-001 SPS-KYBD USB, Basic, Vista-PRC 435382-AA1 SPS-MOUSE,OPTICAL CARBONITE 390938-001 For a full list of supported and levera
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3 HP vc4815 Series Setup (F10) Utility Using HP vc4815 Series Setup (F10) Utility The Setup utility can be accessed only by turning the computer on or restarting the system. To access the Setup Utility menu, complete the following steps: 1. Turn on or restart the computer. 2. When the F10 message displays in the task bar at the bottom of the screen, press the F10 key. ✎ If you do not press the F10 key while the message is displayed, you must restart the computer again to
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HP vc4815 Series Setup (F10) Utility 4. Use the arrow (up and down, or left and right) keys to select the appropriate heading, then press the Enter key. To return to the Setup Utility menu, press the Esc key. 5. To apply and save changes, select Save Setting and Exit Setup. ✎ If you have made changes that you do not want applied, select Exit without Saving. ✎To reset to factory settings, select Load Defaults Setting. This option will restore the original factory system defaults. CAUTIO
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HP vc4815 Series Setup (F10) Utility vc4815 Series Setup Utility (Continued) Heading Option Description Standard System Date Allows you to set the date CMOS Features System Time Allows you to set the time. IDE channel 0 Indicates ATA Flash settings Master IDE Channel 1 Master Halt on Allows you to select system response when POST Error has been detected. Advanced Quick Power Allows the system to skip certain tests BIOS On Self Test while booting so the unit has a faster Features
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HP vc4815 Series Setup (F10) Utility vc4815 Series Setup Utility (Continued) Heading Option Description Integrated USB Controller Enable/disable USB controller Peripherals Integrated Enable/disable onboard AC97 audio Audio controller Network Enable/disable onboard LAN device Controller Onboard Serial Select serial port base IO port address port 1 and IRQ Onboard Serial port 2 Onboard Serial port 3 Onboard Serial port 4 Onboard Parallel Select parallel port base IO port address
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HP vc4815 Series Setup (F10) Utility HP vc4815 Series Setup (F10) Utility Heading Option Description vc4815 Series Setup Utility (Continued) Heading Option Description Set Allows you to set and enable the Supervisor administrative password. Password ✎ If the administrative password is set, it is required to change the Setup options, flash the ROM, and make changes to certain plug and play settings under Windows Set User Allows you to set and enable the user Password password. ✎
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4 Diagnostics and Troubleshooting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. ✎If you see flashing LEDs on a PS/2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes. ✎Recommended actions in the following
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Diagnostic Front Panel LEDs and Audible Codes Possibl Beeps Activity Recommended Action e Cause & LED blink System None System does Press and hold the power button for less than 4 unable not power on seconds. to power and LEDs are If the hard drive LED turns green, the power button on. not flashing. is working correctly. Then, Replace the system board. OR If the hard drive LED does not turn on green then: 1. Check that the unit is plugged into a working AC outlet. 2. Check tha
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5 Reload Flash Image and BIOS System Requirements To create a recovery device for the purpose of reflashing or restoring the software image on the ROM, you will need the following: One or more HP Compaq vc4815 Series Thin Clients USB flash device 512MB Compatible USB flash devices (drive keys) are available from www.diskonkey.com. This restore method will not work with all USB flash devices. USB flash devices with multiple partitions generally do not support this restore method. The
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Reload image and system BIOS Hainan Image Reloading 1, Download the Image file *.gho from web. 2, Make a DOS Bootable USB flash drive(>=512M). Copy the image file and ghost.exe (ver11.0.1) to the USB flash drive. 3, Boot from the USB device. Run ghost.exe. System BIOS Update 1. Download the SoftPaq .EXE file to a directory on your hard drive. 2. Execute the downloaded file and follow the on-screen instructions. 3. Choose one of the following three options when presented
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6 Thin Client vc4815 Specifications Specifications - vc4815 Series Item Description GV665PA#AB2 vc4815 Processor VIA C7 1GHz vc4815 LNX 512F/512R Chipset VIA CN700 + 8237R PRC Operating System Redflag Linux (Chinese version only) Flash Memory Apacer ADMII series 44PIN 180 degree DOM, GV666PA#AB2 512 MB, 1GB, 2GB vc4815 LNX 1GBF/512R 2 slots PRC Memory HP 512 MB DDR2 533 SDRAM or DDR2 667 SDRAM downgraded GV667PA#AB2 to 533 One slot vc4815 LNX 2GBF/512R (NOTE:
