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DA402
®
Stripe Series Direct Thermal Printer
User's
Guide
Rev. 2
Customer order # 52005L
Manufacturer part # 52005LB
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Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation. It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the expressed written permission of Zebra Technologies Corporation. Product Improvements Continuous improvement of products is a policy of Zebra Technologies
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I have determined that the Zebra printers identified as the ® Stripe Series DA402 and T402 manufactured by: Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills, Illinois 60061-3109 U.S.A. have been shown to comply with the applicable technical standards of the FCC for Home, Office, Commercial, and Industrial use if no unauthorized change is made in the equipment, and if the equipment is properly maintained and operated.
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Contents Introduction Hello! ..................................1 Whats in the Box............................1 Unpacking and Inspection........................2 Reporting Damage..........................2 DC Power Supply ............................3 Printer Overview (illustration) .....................4 Getting Ready to Print Loading the Media............................5 Tear-Off Mode............................5 Peel-Off Mode ............................9 Cutter Mode.........................
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Troubleshooting What the Status LED is Telling You.................. 25 Print Quality Problems......................... 26 Manual Calibration........................... 28 Troubleshooting Tests ......................... 29 Printinga Configuration Label................... 29 Recalibration ............................ 29 Resetting the Factory Default Values................ 30 Communications Diagnostics.................... 30 Feed Button Modes........................... 31 Maintenance Cleaning ....
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Introduction Hello! ™ Thank you for choosing the Zebra DA402 Printer. This rugged little printer is certain to become a productive and efficient addition to your workplace! n This users guide provides the information you will need to operate and maintain the printer. n To create and print label formats, take a look at the ZPL II Programming Guide. If one was not ordered with your printer, simply call your distributor or visit our web site at www.zebra.com. NOTE: Many printer settings may also
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Unpacking and Inspection Inspect the printer for possible shipping damage: n Check all exterior surfaces for damage. n Raise the top cover (refer to Loading the Media on page 5) and inspect the media compartment for damage. In case shipping is required, save the carton and all packing material. Reporting Damage If you discover shipping damage: n Immediately notify and file a damage report with the shipping company. Zebra Technologies Corporation is not responsible for any damage incurred durin
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WARNING: NEVER OPERATE THE PRINTER AND POWER SUPPLY IN AN AREA WHERE THEY CAN GET WET. SERIOUS PERSONAL INJURY COULD RESULT! DC Power Supply Refer to Figure 1. 1. The DC power supply has a barrel connector on one end that must be inserted into the power supply receptacle on the back of the printer. 2. Insert the separate AC power cord into the power supply. 3. Plug the other end of the cord into an appropriate AC electrical outlet. Plug Varies by Country AC Barrel Power Connector Cord Power Swit
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Printer Overview Feed Button Status LED Tear Bar Printhead Release Lever Release Lever Lock-down Screw Media Guide Adjuster Media Platen Roller Hangers Media Guides Peel-Off Option Cutter Option Peel Bar Peel Roller Cutter Unit Figure 2 4
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Getting Ready to Print Loading the Media You can operate this printer in three different modes: tear-off, peel-off, or with a cutter. n Tear-off mode allows you to tear off each label (or a strip of labels) after it is printed. n In peel-off mode, the backing material is peeled away from the label as it is printed. After this label is removed, the next one is printed. n In cutter mode, the printer automatically cuts the label after it is printed. Tear-Off Mode 1. Unlatch the top cover by pulling
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2. Separate and hold open the media hangers (refer to Figure 4). 3. Place the media roll onto the media hangers, ensuring that it is tightly wound (refer to Figure 5). NOTE: Refer to Figure 6. If you are using labels, make sure the media unwinds from the top of the roll. Tags unwind from the bottom of the roll. Media Hanger Media Hanger Figure 4 6
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Figure 5 Tags Labels Figure 6 7
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4. Refer to Figure 7. Thread the media through the media guides. NOTE: If the media guides must be changed to accommodate the width of the media, turn the green media guide adjuster (refer to Figure 7). The media guides should just touch, but not restrict, the edges of the media. 5. Close the top cover and turn on the printer or press the feed button if the printer is already on (see Auto Calibration on page 18 for more information). Wide Media Media Guides Narrow Media Media Guide Adjuster Fi
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Peel-Off Mode (optional) 1. Unlatch the top cover by pulling the two green release levers toward you (refer to Figure 8). Then, lift the top cover to expose the media compartment. Release Lever Release Lever Figure 8 9
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2. Separate and hold open the media hangers (refer to Figure 9). 3. Place the media roll onto the media hangers, making sure it is tightly wound (refer to Figure 10). 4. Open the peel-off unit by pulling down on its textured top surface (refer to Figure 11). 5. Activate the peel-off unit by moving the peel-off switch to the left (refer to Figure 11 inset). NOTE: When not operating the printer in peel-off mode, always deactivate the peel-off unit by moving the peel-off switch to the right. 6. Rem
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Figure 10 Peel-off Switch ON OFF Figure 11 11
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7. Refer to Figure 12. Thread the label backing through the media guides and over the peel bar. NOTE: If the media guides must be changed to accommodate the width of the media, turn the green media guide adjuster (refer to Figure 12). The media guides should just touch, but not restrict, the edges of the media. Wide Media Media Narrow Media Guides Peel Bar Media Guide Adjuster Figure 12 12
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8. Thread the label backing between the black platen roller and white peel roller until it comes out of the slot beneath the peel-off unit (refer to Figure 13). 9. Close the peel-off unit by pushing in on its smooth side surface. 10. To remove any slack, rewind media onto the roll. 11. Close the top cover and turn on the printer or press the feed button if the printer is already on (see Auto Calibration on page 18 for more information). Platen Roller Peel Bar Peel Roller Slot Figure 13 13
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Cutter Mode (optional) NOTE: The cutter is designed to cut through paper labels or the backing between labels, not the adhesive backing of the label. Adhesive build-up on the cutter blade may cause the cutter to jam. 1. Unlatch the top cover by pulling the two green release levers toward you (refer to Figure 14). Then, lift the top cover to expose the media compartment. 2. Separate and hold open the media hangers (refer to Figure 15). 3. Place the media roll onto the media hangers, ensuring that
