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hp LaserJet family
quick reference
service guide
May 2001
edition,
volume III
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HP LaserJet Family Quick Reference Service Guide Volume III
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© Copyright Hewlett-Packard Trademark credits Company, 2001 ® ® ® Microsoft , MS-DOS , and Windows All Rights Reserved. Reproduction, ® and MS Windows are U.S. registered adaptation, or translation without prior trademark of Microsoft Corporation. written permission is prohibited, except ® ® as allowed under the copyright laws. Lotus 1-2-3 are U.S. registered trademarks of Lotus Development Publication number Corporation. 5961-0953 ® ® Lotus Symphony are U.S. registered First edition, Ma
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Contents 1 Control-panel messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Error listings, descriptions, and recommended actions 2 Service mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 How to gain access to service mode and related functions 3 Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 DC voltages, test points, and tools 4 Input/output (I/O) . . . . . . . . . . . . . . . . . . . . . . .
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Ordering other manuals The HP LaserJet Quick Reference Service Guide, volume III, provides support for newer monochrome printers (see the following page for a complete list of supported printers). It has been created to help the HP LaserJet service engineer quickly troubleshoot common printer problems. For older monochrome printers, see the HP LaserJet Quick Reference Service Guide, volume II. It provides support for the following printers: LJ Companion, LJ 1100, LJ 1100XI, LJ 1100SE, LJ
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Supported products Reference name Model number Maximum Service manual used in this pages per part number guide month (printer) LJ 1200 C7044A 10 K C7044-90906 LJ 1200SE C7047A LJ 1200N C7048A LJ 1220 C7045A LJ 1220SE C7049A LJ 2200D C7058A 40 K C7058-90936 LJ 2200DT C7059A LJ 2200DN C7063A LJ 2200DTN C7061A LJ 2200DSE C7062A LJ 3100 C3948A 6 K C4256-90954 LJ 3150 C4256A LJ 3200 C7052A 10 K C7052-90930 LJ 3200SE C7053A LJ 3200M C7055A LJ 4100 C8049A 150 K C8049-90925 LJ 4100N C8050A LJ 4100TN C
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6 Supported products EN
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Control-panel messages 1 Chapter contents Overview of printer messages ............................................................. 8 LaserJet 1200 Series printer control-panel light messages ................. 9 Fatal error secondary messages ............................................ 12 LaserJet 2200 Series printer control-panel light messages ............... 15 Alphabetical messages ...................................................................... 33 Numerical messages ...............
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Overview of printer messages This chapter provides information about the control-panel lights for the HP LaserJet 1200 and 2200 Series printers. This chapter also lists control-panel messages for these HP LaserJet printers: LJ 3100 series LJ 3150 series LJ 3200 series LJ 4100 series Alphabetical messages are listed first, followed by numerical messages. Control-panel messages that are self-explanatory are not included. If you need more detailed information, see the service manual for
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LaserJet 1200 Series printer control-panel light messages 1 Each control-panel light message is listed, along with possible causes and steps to resolve identified errors. Figure 1 Control panel location Control-panel lights legend Light symbol Meaning of symbol Light off Light on Light blinking EN LaserJet 1200 Series printer control-panel light messages 9
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Control-panel light messages Message Possible causes Solutions The printer is ready to No action is needed. print. To print a self-test page, press and release the GO button on the control panel. The printer is receiving or Wait for the job to print. processing data. The printer is in manual To turn off the manual feed mode. feed mode, change the printer property setting. The printer is out of 1. The page currently memory. printing might be too complex for the printer memory. To continu
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Control-panel light messages (continued) Message Possible causes Solutions 1 The printer has an error. 1. Check that the toner The door is open, the cartridge door is media is out, the toner completely closed. cartridge is installed 2. Load media into the incorrectly, or the media is correct input tray. jammed. 3. Check that the toner cartridge is correctly installed in the printer. 4. Clear any jam. 5. Check that the door and toner cartridge interlocks are operating correctly. A printe
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Control-panel light messages (continued) Message Possible causes Solutions The printer has an 1. Remove the DIMM and accessory error. All lights reseat it. are blinking. 2. If the printer still has an error, replace the DIMM. Fatal error secondary messages If the printer has a fatal error, press and hold the GO button to see the secondary error message. Fatal error secondary messages Message Cause Solution Engine error. The 1. Unplug the printer and formatter and engine are plug it back
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Fatal error secondary messages (continued) Message Cause Solution 1 Laser/scanner/beam 1. Check the ribbon detect error. connector and four wire connector at the top of the formatter PCA. 2. Replace the laser/ scanner. 3. Replace the formatter PCA. Fuser error. The fuser 1. Unplug the printer and has a malfunction. do not plug it back in for at least ten minutes. 2. Verify that the fuser connector and the thermistor connector are both firmly seated in the ECU. 3. Perform a heating- ele
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Fatal error secondary messages (continued) Message Cause Solution Scan buffer error. 1. Unplug the printer, remove and reattach the optional copier/scanner, and then plug the printer back in. 2. Replace the optional copier/scanner. Miscellaneous interface 1. Unplug the printer, error. remove and reattach the optional copier/scanner, and then plug the printer back in. 2. Replace the optional copier/scanner. General fatal error. 1. Unplug the printer and plug it back in. 2. Disconnect t
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LaserJet 2200 Series printer control-panel light messages 1 JOB CANCEL Attention Ready Go light GO button Figure 2 Control panel layout Light patterns provide status and error messages. The lights can be in any one of the following states: Off On Blinking Figure 3 Light states The following control-panel light patterns indicate various conditions of the printer in preparation for, or during, printing. If the Attention light is blinking, the printer is experiencing a
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Primary status codes Control-panel light Primary status Recommended pattern message action Start-up. The Go, Ready, No action is needed. and Attention lights cycle Note one after another. Pressing GO or JOB CANCEL has no effect until the printer is ready. Ready. The Ready light is No action is needed. on and the printer is ready Note to print. Pressing GO prints a demo page. 16 Chapter 1 – Control-panel messages EN
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Primary status codes (continued) Control-panel light Primary status Recommended pattern message action 1 Processing.The printer is No action is needed. receiving or processing Note data. Pressing JOB CANCEL cancels the current job. One or two pages might print as the printer clears the print job. The printer returns to the Ready state after the job is cancelled. Attention. The printer Check for jams in requires attention for one the: input area, of the following reasons: fusing
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Continuable, fatal, and accessory errors Additional information in the form of a secondary error message is available for each of the following three types of errors: Continuable errors Fatal errors Accessory errors The first entry in each of the following tables shows the primary error light pattern. The remaining entries illustrate the secondary error messages. The tables also contain information that typically appears in the status log area of the self-test/ configuration page. Con
