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User Guide – BizTouch™ IP2
Model BizTouch™ IP2
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User Guide – BizTouch™ IP2 Regulatory Notices This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
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User Guide – BizTouch™ IP2 TABLE OF CONTENTS GETTING STARTED ..................................................................................................................................................1 WHAT IS IN THE BOX? CONNECTING THE PHONE INTRODUCTION TO YOUR BIZTOUCH™ IP2.............................................................................................................2 DEFINITIONS...........................................................................................
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User Guide – BizTouch™ IP2 ADVANCED TOPICS ...............................................................................................................................................15 CONFIG MENU........................................................................................................................................................................................................ 15 CHANGING PREFERENCES .......................................................................
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User Guide – BizTouch™ IP2 Congratulations! You’re the new owner of a BizTouch™ IP2 VoIP phone. This phone will make it easy for you to place and receive calls when using the Bizfon 7000 system. GETTING STARTED What is in the box? Check out the contents of the box your phone came in. You should have: • BizTouch™ IP2 phone (including base) • Power supply • Handset with cord • This guide You will also need: • Ethernet cable to connect the phone to the network Connecting the Phone
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User Guide – BizTouch™ IP2 INTRODUCTION TO YOUR BIZTOUCH™ IP2 Your new BizTouch™ IP2 phone supports two modes of operation: PBX Mode and Key System Mode. Your system administrator has pre-configured the phone for one of these two modes. The programmable buttons on the phone function differently depending on the mode of the phone. Refer to the section that describes your phone. BizTouch™ IP2 50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com © 2004 InSciTek Microsys
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User Guide – BizTouch™ IP2 DEFINITIONS Key System Mode – Key System mode is directly associated with outside lines. Any conversation is always between a local person (connected to an external CO line) and a remote person at the other end of the telephone company’s phone line. In a true key system, there are no extensions or call routes. PBX Mode (Private Exchange Branch) – A PBX type phone system is generally thought of as a private phone company. Extension telephone numbers are assigned
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User Guide – BizTouch™ IP2 individually. For example, each call can be put on hold or transferred to another extension. Call Appearance has a Ring Type associated with it. See the description above for the Ring Types. Function– A programmable button can be defined as a Function with the choices being Centrex Flash, Headset, Personal Speed Dial, and Redial. When defined as line flash, you can directly flash an outside phone line to access services provided by your phone company such as call
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User Guide – BizTouch™ IP2 USING THE BUTTONS BizTouch™ IP2 50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com © 2004 InSciTek Microsystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners Revised: 31 January 2005 Page 5
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User Guide – BizTouch™ IP2 Button Light Purpose More Info Keypad None Use the keypad to dial numbers. Place a call Messages Solid red if new Access your voice mail. Voice Mail messages are present. Transfer Solid red until the Transfer a call to another extension. Transfer a call call is transferred. Conference Blinking green Talk to more than one extension at a Place a while making time. conference connections call Solid red when in use. Intercom Solid green when Use the
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User Guide – BizTouch™ IP2 The Release Button This button is used to hang-up an existing call or to abort a new call leg setup such as the middle of a transfer operation. The Info Button You can use it to get information about the other buttons on your phone. For example, you can use the Info button to determine the numbers that have been programmed for each speed-dial button. To use the feature, press the Info button once and then any of the other button on the phone. A screen will be d
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User Guide – BizTouch™ IP2 Place a Call on Hold If you’re on a call and want to put it on hold, press Hold and put the handset on the hook. The Hold button will blink red briefly. The Call Appearance button that is on hold will blink green until the call is picked up again. When you’re ready to talk again, pick up the handset and you’ll automatically pick up the call on hold. You can put more than one caller on hold. If you have more than one call on hold, the calls will be displayed on t
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User Guide – BizTouch™ IP2 Placing and Splitting a Conference Call After connecting to the first person you want on the conference call, follow these steps: 1. Press Hold. 2. Select another Call Appearance and call the second person you want on the conference call. 3. Press Conference. 4. Press the Call Appearance button where the first person is on hold. 5. All three callers are now able to conference. The Conference button is illuminated solid red. 6. Any party may exit the conf
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User Guide – BizTouch™ IP2 2. The light on the Intercom button turns solid green. 3. Start talking. The person you called will hear you over the speaker. 4. To receive an Intercom message, start talking when the Intercom button is lit green. 5. Press Intercom or Speaker to end the call. Headset 1. Plug the cable for the headset into its receptacle. 2. Press Speaker. (You cannot use the speakerphone and headset at the same time.) 3. When you are finished with the call, press Speaker
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User Guide – BizTouch™ IP2 PBX BEHAVIOR PBX mode fits best when calls are coming from repeat customers who wish to reach a specific person at an extension number. PBX mode works well for professional offices such as legal, medical, financial, engineering, etc. • Each person in the company has an extension. The calling party reaches that person by dialing his/her extension number, which in turn arrives at their phone as a Call Appearance. • Your phone is usually associated with your extens
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User Guide – BizTouch™ IP2 • You can also press another call button for another call to end your current call and prepare for a new call. • Pressing the current call appearance button will end the call. • End the call and start a new call by pressing the Release button. Redial a Number • From the phone’s screen, you can automatically dial the last number you called by selecting the Softkey for REDIAL. • Select the Softkey that corresponds to CALLS, highlight the number, and press the se
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User Guide – BizTouch™ IP2 Answering a Call You can answer a call by using the following: • Lift the Handset. • Press the Speakerphone button to put the phone in hands-free mode. • Press the Call Appearance button that is flashing with the incoming call, or by pressing the Headset button, if configured, putting the phone in headset mode. • If the phone is not ringing, pick up the handset and press the button for the blinking line where the call is waiting for you. • You can also pick
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User Guide – BizTouch™ IP2 Ignore and Silence Softkeys • While the second call is ringing, you will have Softkey options to silence or ignore the second caller. • Ignoring the second call stops the audible ringing and returns you to the Active Call screen. • Silencing the second call stops the audible ringing until you can place the first call on hold. ADJUSTING YOUR PHONE Volume You can adjust the volume of the incoming ring, handset speaker, the speakerphone, and the headset. The volu
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User Guide – BizTouch™ IP2 ADVANCED TOPICS Depending on the configuration of your Bizfon system, you may be able to see information about the configuration of your phone. In some instances, you can make changes. CAUTION: Check with your System Administrator before making any changes. CONFIG Menu You can view / change the following by selecting CONFIG on the screen: • Personal Speed Dial • Preferences • Reboot Phone • Clear Call History • Refresh Directory • Network Settings • Curr
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User Guide – BizTouch™ IP2 4. Press the Select button. 5. Make the change you want and press the Select button. 6. Exit and say Yes to save settings when prompted. You are then prompted to save changes when exiting from the Config menu. Reboot the Phone WARNING: Do not reboot your phone unless instructed by your System Administrator. 1. Select the Softkey that corresponds to CONFIG on the screen. 2. Highlight Reboot Phone. 3. Press the Select button. 4. If you have any unsaved
