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LDP7004N/D Digital Telephone
User Guide
Version 1.0 | August 2005
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Table of Contents Emergency Services and Safety Precautions…………..2 Last Number Redial……………………………………….…18 Getting to know your 7000 Series handset……………..3 Saved Number Redial…………………………………….…18 Familiarise yourself with its features…………………....3 Do Not Disturb (DND)………………………………………19 Handset keys…………………………….............................4 Messaging……………………………………………………20 Leaving a Message Wait Notification………………………20 General Functions…………………………………………...5 Answering a Message Wait Notification………………..…21
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Servicing and Safety Precautions • Do not drop or subject the phone to physical shock • Do not immerse in water • Do not disassemble or attempt to modify the phone in any way • Use a damp or anti-static cloth to clean the phone. Do not use a dry or electrostatically charged cloth. Do not use chemical or abrasive cleaners as these could damage the phone. • Retain the cardboard packaging supplied with this handset. It should be used if the phone has to be returned for service. The packaging can
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Getting to know your 7004N/D Digital Phone Familiarise yourself with its features LCD 1 Line, 16 Character Handset Displays inbound/outbound Contains a microphone and call information. Displays speaker to allow the user to some information based on speak to another party user actions Dial Pad Flexible Buttons Alpha-numeric keypad Used for storing speed used to dial numbers and dials and features as well when storing speed dial as accessing lines numbers and names to memory Transfer/Pg
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Getting to know your 7004N/D Digital Phone Your digital telephone’s keys (1) Speaker Key This is for activating the phone’s speaker whilst on hook. Useful when using a headset or if you wish to speak hands free. Red LED illuminated if off-hook without lifting the receiver. (2) Hold/Save Key Dual purpose key. When in a call it is used to place a caller on hold. When programming it is for permanently updating changes to the system memory (3) Volume (+ / -) Key (5) (4) Used for adjusting speaker
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GENERAL FUNCTIONS • Making and Answering External Calls • Making and Answering Internal Calls • Placing an Internal/External Call on Hold • Retrieving an Internal/External Call on Hold • Parking a Call • Retrieving a Parked Call • Call Forward • DDI Call Wait • Call Wait (Camp On) • Answering a Call Wait (Camp On) • Call Pick Up (Directed/Group) • Transfer (Screened/Unscreened) • Using Speed Dial Numbers • Queuing for an Outside Line • Making A Page • Flexible Button Programming • Leaving a Mess
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General Functions Making and Answering calls Always ensure that external parties are informed if you 01234567890 intend to record a call. Making and Answering an external call Fig.1 You can make an external call in the following ways: 1. Lift the receiver and dial 9 2. Dial 9 3. Press the button and dial 9 If using a 7004D your screen will look as per Fig.1 07777777777 To answer a call press the button or lift the receiver. Fig.2 If using a 7004D your screen will look as per Fig.2
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General Functions Making and Answering an internal call You can make an internal call in the following ways: 105 1. Lift the receiver and dial an extension number. 2. Dial an extension number. 3. Press the button an extension number. Fig.3 If using a 7004D your screen will look like Fig.3 after you have dialled a number. To answer a call press the button or lift the receiver. If using a 7004D Fig.4 shows how your display will 100 appear if you are receiving an inbound internal call
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General Functions Placing and External/Internal Call on hold Whilst connected to another party (internal or external) press the button. Fig.5 shows that the relevant line on your 7004N/D digital telephone will be flashing to indicate that a caller is on hold. Retrieving an External/Internal Call on hold Fig.5 If you are ‘Off-Hook’ (holding the handset) simply hang up (replace the handset), press the relevant flashing line key or dial the extension number of the station that you pl
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General Functions Parking a Call 1. Whilst connected to an external party press the [TRANS/PGM] button, dial a Park Location (601-619 depending on the type of system you have) or press a flexible button labelled as Park and hang up. 2. Once you have parked the caller you can contact another party to inform them that they have a caller waiting. Alternatively, make a page (See page 18 later in the user guide for information on paging). Retrieving a Parked Call 1. If retrieving a call that you
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General Functions Call Forward It is possible to forward you phone in a number of ways. The options available are: 0 – Follow-Me (To forward calls from your extension to a temporary location. The forward is activated at the temporary location). 1 – Unconditional (This option allows you to forward all calls immediately to a Station, Hunt Group or the integral Voice Messaging card). 2 – Busy (Destination options are as per option 2. Calls will only forward when you are busy – on the phone). 3 –
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General Functions Call Forward 1. Dial 554 from your handset. 2..Select a forward option as per page 9. (Example: Select option 4, Busy/No Answer) 3. Select a destination such as # for the integral messaging card or an extension, hunt group or Speed Dial. 4. If you have selected a valid option you will here confirmation tone. 5. To cancel the call forward button or dial 554, # DDI Call Waiting If enabled, you will be able to hear if you have a DDI call waiting whilst engaged in another call as
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General Functions Call Wait (Camp On) 1. Dial an internal number, 2. You will receive busy tone. 3. Press the button. 4. If the called party answers you can speak with them or simply transfer a call to them. Answer a Call Wait (Camp On) 1. After hearing Call Wait (Camp On) tone finish you existing call or press the button. 2. You will be connected to the caller who has Camped On to your extension. 3. When you have finished speaking you will return to the original caller when th
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General Functions Call Pickup (Directed) 1. Lift your handset 2. Dial 7 followed by the extension number of the station that is ringing 3. You will then be connected to the calling party. Call Pickup (Group) 1. Lift your handset 2. Dial 566. 3. You will be connected to the caller Note: You must be part of a Pickup Group to use this feature and it must be set up by you system administrator 7004N/D User Guide | General Functions 13
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General Functions Transfer (Screened) 1. Whilst connected to a caller press the [TRANS/PGM] button. 2. Dial the appropriate extension number or press a flexible button that has been assigned with a station number. 3. Wait for the called party to answer, announce the call and Hang Up. Transfer (Unscreened) 1. Repeat steps 1 to 3 as described above 2. Hang up without announcing the call Calls will ‘recall’ to your station after a pre-set timer for both types of transfer. TIP: Pre-set timer can be
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General Functions Using Speed Dial Numbers 1. Lift your handset. 2. Press the [SPEED] button. 3. Dial the appropriate Speed Dial (Personal or Speed). 4. A call will be activated. Tip: You will need a printed list of all Speed Dial Numbers (000-099 for Personal, 2000-3499 IPLDK 50/100, 2000-7999 IPLDK 300/300E). Queuing for an Outside Line 1. If no external lines are available when you attempt to make an outside line you will receive busy tone. 2. Press the flexible key that has been assigned a
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General Functions Making a Page 1. Dial the required paging code (see the list of codes on page 55) 2. Your display will look as in Fig.21 3. Hang up once you have finished the page. TIP: It is possible to assign a flexible button as a PAGE Key. Note: You must have permission to make a page that must be set up in programming by a qualified system administrator. Page Codes: 501-535 – Internal Page Zone 543 – Internal All Call 544 – Meet Me 545 – External Zone 1 546 – External Zone 2 547 – Extern
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General Functions Conference Call It is possible whilst on a call to set up a conference consisting of up to 6 parties. You will need a flexible button assigned as CONFERENCE. 1. Press the CONFERENCE button whilst in a call. 2. Dial another extension or external number. 3. When the party answers press the CONFERENCE button once to enable you to add another party or twice to set up the conference and allow all parties to converse. Note: You must have a flexible key set up as a conference button
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General Functions Last Number Redial/Redial 1.Press the [SPEED] button followed by . 01234567890 a) If using a 7004D the screen will appear as in Fig.6 2. Use the button to find the number you require. The first in the list is the last dialled number. Fig.6 a) You can access up to 10 previously dialled numbers. 3. Press the button and the number you selected will be dialled. 4. To access the redial list you can alternatively assign a flexible button as [REDIAL].
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General Functions Do Not Disturb (DND) 1. Dial 553 from your telephone to activate DND. 2. Dial 553 from your handset to deactivate DND. 7004N/D User Guide | General Functions 19
