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HiPath 3000
HiPath 5000 RSM
HiPath AllServe, Hicom 150 E/H
optiPoint 400 economy
optiPoint 400 standard
Operating Instructions
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Before You Begin Before You Begin These operating instructions describe the optiPoint 400 economy and optiPoint 400 standard telephones on your HiPath 3000 / 5000 RSM. They describe all functions you can use from your telephone. You may find that some func- tions you wish to use are not available on your telephone. This may be due to one of the following reasons: • The function has not been configured for your telephone - address any questions to your service personnel. Your communications
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Contents Contents Basic operating instructions . . . . . . . . . . . . . . . . . . . . 8 optiPoint 400 economy/standard control panel . . . . . . . . . . . . . . . . . . . . 8 How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . . 9 Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 ... Interactively . . . . . . . .
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Contents Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Adjusting the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Adjusting the Attention Ring Volume. . . . . . . . . . . . . . . . . . . . . . . . 25 Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . 26 Adjusting the Receiving Volume During a Call.
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Contents Saving Functions, Procedures and Appointments 54 Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . 58 Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . .
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Contents Radio Paging (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Simple Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Enhanced Paging Equipment (Hipath 3700/3750 Only) . . . . . . . . . . 83 Using Other Team Functions . . . . . . . . . . . . . . . . . . .84 Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Accepting a Call for Another Member of Your Team . . . . . . . . .
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Contents Labeling and Documentation . . . . . . . . . . . . . . . . . 103 Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Telephone Maintenance . . . . . . . . . . . . . . .
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Basic operating instructions Basic operating instructions optiPoint 400 economy/standard control panel Key field – fixed function keys: Program/Service Keypad Redial LEDs Mute or Internal Speaker Display, 2 lines with 24 char Key field – freely program- Handset mable keys Speaker for open listening and ring tones Keys for telephone settings Microphone for speakerphone mode (optiPoint 400 standard only) Keys for scrolling to Key for Fixed functions confirming function key: a function Release
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Basic operating instructions Step by Step How to Use these Operating Instruc- tions You will find a graphic representation of the steps in log- ical sequence in the left column. Below is an explana- tion of the symbols: n Lift the handset (off-hook). t Replace the handset (on-hook). s Conduct a call. o Enter a telephone number or code. dd Enter the code. u or v Press volume controls on the telephone. Program/Service Press the key. Speaker Press the illuminated key. Press the flashing key. Start
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Basic operating instructions Step by Step Accessing Functions ... Interactively You can select some functions while the telephone is idle, for example: Forwarding on Use < > to scroll to a function and press : to execute it. You can select other functions directly depending on the situation. Example: you call a number, but the line is busy: Callback Press : to confirm. or Send message Use < > to scroll to a function and press : to execute it. ... Via the Program/Service Menu First press the
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Basic operating instructions Functions You Can Use Basic and Enhanced Functions You can use all basic and enhanced communications platform functions that appear interactively on the screen, in the Program/Service menu, and when you press function keys. Additional Team and Executive/Secretary Functions Page 89f. To help working and project groups work together more efficiently, the service personnel can configure a variety of team functions, depending on your preferences when working in the
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Making Calls – Basic Functions Step by Step Making Calls – Basic Functions Answering Calls Special default ring signaling is set for your telephone: When you receive an internal call, your telephone rings once every four seconds (single-tone sequence). When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence). When you receive a call from the entrance tele- phone, your telephone rings three times in rapid succession ever
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Making Calls – Basic Functions Step by Step Ending the call: Speaker Press the key. The LED goes out. or Release Press the key. Notes on speakerphone mode: Tell the other party that you are using speakerphone mode. The speakerphone works bests at a low receiving volume. The ideal distance between the user and the tele- phone set in speakerphone mode is about 50 cm (approx. 20 inches). Switching to Speakerphone Mode This function is not available with optiPoint 400 economy. Precondition
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Making Calls – Basic Functions Step by Step Open Listening in the Room During a Call You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker. Precondition: You are conducting a call with the hand- set. Activating ring transfer: Speaker Press the key. The LED lights up. Deactivating this function: Speaker Press the key. The LED goes out. Making Calls Off-Hook Dialing n Lift the handset. o Internal calls: Enter the station number. E
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Making Calls – Basic Functions Step by Step The called party does not answer or is busy: Speaker Press the key. The LED goes out. Your system may also be programmed so that you have to press the Internal key before you dial an internal number. To call an external party, you have to enter an ex- ternal code before dialing the party’s telephone number (Prime Line is not active; contact your service personnel). Ending the call t Replace the handset. or Release Press the key. 15
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Making Calls – Basic Functions Step by Step Redialing a Number The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. The station number appears on your screen for two sec- onds and is then dialed. Redial Press the key once to dial the number last dialed. Press the key twice to dial the next to the last number dialed. Press the key three times to dial the third-to-the-last number dialed. Displaying and dialing saved station num
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Making Calls – Basic Functions Step by Step Turning the Microphone On and Off To prevent the other party from listening in while you consult with someone in your office, you can temporar- ily switch off the handset microphone or the handsfree microphone. You can also switch on the handsfree mi- crophone to answer an announcement via the tele- phone speaker (speaker call, Page 28). Speakerphone mode is not available with optiPoint 400 economy. Precondition: You are conducting a call. The micr
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Making Calls – Basic Functions Step by Step Calling a Second Party (Consultation Hold) You can call a second party while engaged in a call. The first party is placed on hold. US: Consult? Confirm. UK: Enquiry? o Call the second party. Return to the first party: Return to held call? Confirm. or Quit and return? or Program/Service q d Press the key. The LED lights up. Enter the code. The LED goes out. Switching to the Party on Hold (Toggle) Toggle/Connect? Select and confirm. or Program/Service
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Making Calls – Basic Functions Step by Step Transferring a Call If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague. US: Consult? Confirm. UK: Enquiry? o Enter the number of the party to which you want to transfer the call. s Announce the call, if necessary. t Replace the handset. or Transfer? Select and confirm. 19
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Making Calls – Basic Functions Step by Step Call Forwarding Using Variable Call Forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) Special features must be taken into considera- tion if your telephone operates with HiPath 5000 RSM (system networking via PC network) Page 98! Forwarding on? Select and confirm. or qe Enter the code. 1=all calls? Sel
