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USER GUIDE
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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel Networks or any of its affiliates or subsidiaries. Mitel Networks and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issue
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CONTENTS About Your 5230 IP Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About This User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 The 5230 IP Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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5230 IP Appliance User Guide Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Clear All Features Feature Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Appendix B—Using the 5230 IP Appliance Without a PDA . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Customizing the 5230 IP Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 The Deskt
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5230 IP Appliance User Guide iv Revision B
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About Your 5230 IP Appliance About Your 5230 IP Appliance The Mitel Networks 5230 IP Appliance uses your Personal Digital Assistant (PDA) as an intuitive interface to the Mitel Networks telephone system. With the 5230 IP Appliance PDA Applications installed on your PDA, you can, for example, make calls from your Contacts list, synchronize your data and files, view a list of your voice mails, or share files with other 5230 IP Appliance users, from either your 5230 IP Appliance, or any other 5
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5230 IP Appliance User Guide The 5230 IP Appliance Front View 5230 IP Appliance with PDA 5230 IP Appliance without PDA Handsfree Speaker (see page 47) Volume Up (see page 11 and page 59) Audio Device Controls Volume Down (see page 11 and page 59) Handsfree microphone/mute (see page 47) Speaker Two speakers for enhanced audio. Personality Module Provides the interface between a PDA and the 5230 IP Appliance. 2 Revision B
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About Your 5230 IP Appliance Display Two-line display. Softkeys Used to access context-sensitive features. Stylus holder To hold your PDA stylus. Call Indicator Light Flashes when you have an incoming call. Message (see page 49 and page 61) Hold (see page 49) Call Feature Keys Transfer/Conference (see page 46) Cancel (use to end a call or a call making feature) Dialpad 12-key alphanumeric keypad Back View 5230 IP Appliance Connectors LAN connector RJ-45 (Ethernet) connector. Computer
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5230 IP Appliance User Guide Components The 5230 IP Appliance has three main components: the 5230 IP Appliance set. the Personality Module. the 5230 Applications on your PDA. The 5230 IP Appliance Set On its own, the 5230 IP Appliance provides basic call making features. The Personality Module The Personality Module provides the interface between your PDA model and the 5230 IP Appliance. Personality Modules are tailored to specific models of PDAs (see “Changing the Personality Module”
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About Your 5230 IP Appliance User Types There are two basic user types: Desk Phone user (stationary user): Has a dedicated phone at their desk. Calls to that user’s extension number always ring at that phone. Hot Desk user (mobile user): Has a dedicated extension number, but no dedicated phone. When a Hot Desk user logs in a hot desk-enabled phone, all calls to that user ring at that phone, until the user logs out. In effect, that phone becomes the user’s phone, with all the user’s perso
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5230 IP Appliance User Guide Tips for Your Comfort and Safety Don’t Cradle the Handset! Prolonged use of the handset can lead to neck, shoulder or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. Use only Mitel Networks headset approved for operation with the 5230 IP Appliance; talk to your authorized Mitel Networks vendor for information on these headsets. For information on
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Getting Started Getting Started This section shows you how to set up and start using your 5230 IP Appliance. The basic steps are: 1. Install the 5230 Applications (page 8). 2. Dock your PDA in your 5230 IP Appliance (page 8). 3. Start the 5230 PDA Phone application (page 8). 4. Explore the 5230 PDA Phone application, and set your general preferences (page 9). Before you Start Please follow the instructions in your PDA’s user guide to set up synchronization between your PDA and your computer. T
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5230 IP Appliance User Guide Installing the 5230 IP Appliance PDA Applications The 5230 Applications are installed from your computer, with your PDA in its synchronization cradle (NOT in the 5230 IP Appliance). See “Installing/Upgrading the 5230 IP Appliance Applications” on page 54 for instructions on installing the 5230 PDA Applications. Starting the 5230 IP Appliance PDA Applications Docking your PDA To dock your PDA in a 5230 IP Appliance Slide your PDA downward in the 5230 Personality
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Getting Started Exploring the 5230 Applications The PDA Phone Application This is the main 5230 IP Appliance PDA application. Use it to: make and receive calls access other 5230 Applications set your general preferences PDA Phone Application—Main Screen Can be Not Connected, Connected (Desk Phone user), Connected Connection Status Area as Guest or Logged In (Hot Desk user). When the phone is idle, shows the current time and date. When the phone is ringing, shows the caller n
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5230 IP Appliance User Guide Provides one-touch access to the 5230 Applications. : Send It (see page 37) : Show Call Forwarding (see page 19) Mitel Toolbar : Feature Keys (see page 15) : Call History (see page 31) : Visual Voice Mail (see page 39) : Dial by Contact (see page 35) Use to access 5230 Applications, show/hide the Mitel Toolbar, Menu Bar change operational settings, view the software version of the 5230 PDA Applications, and to log in and out of a Hot Desking phone. Note: The
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Getting Started Changing PDA Phone Display Options From the View menu, you can show or hide the following (a check mark beside the option indicates that it is displayed): Your extension number The Mitel Toolbar PDA Phone Application—View Menu Setting Your Preferences From the Tools menu, you can set the following preference types: Launch, notification and hot desk preferences (Options…). See below for more information. Display scheme (color) for PDA Phone application (Change Skin…). On
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5230 IP Appliance User Guide PDA Phone Application—Tools Menu Launch, Call Notification and Hot Desk preferences Connections settings: Notify me when PDA is connected to a guest phone. Gives you a warning when you dock your PDA as a guest on a 5230 IP Appliance (see “User Types” on page 5 for more information). Call Notification settings: Launch PDA Phone on incoming call. Automatically starts the PDA Phone application when you receive a call. Dialing Settings: Launch the PDA Ph
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Getting Started User Type Settings If you do not set your user type, every time you dock your PDA in a 5230 IP Appliance, you will get a message asking you to set your user type. Some features are not available until you set your user type. To set your user type 1. Select Set User Type… in the Tools menu. 2. In the drop down menu, select the appropriate option. Note: You cannot set your user type to Hot Desk unless you have been programmed as a Hot Desk user on the phone’s switch by your syst
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5230 IP Appliance User Guide Using a Hot Desk Phone To Log in a Hot Desk 5230 IP Appliance Note: You can only log in when the phone is idle. Note: You must set your user type to Hot Desk User before you can login as a Hot Desk user (see “User Type Settings” on page 13). 1. Dock your PDA in a Hot Desk 5230 IP Appliance, and tap Connect PDA. 2. In the HotDesk menu, select Login. The Hot Desking login screen is displayed (if you set your PDA to automatically login—see “Launch, Call Notification
