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Cisco Unified IP Phone User Guide
for Cisco Unified Communications
Manager 8.6 (SCCP and SIP)
For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G,
and 7945G
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
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Common Phone Tasks Softkey Definitions AbbrDial Dial using a speed dial index View online help on Press . ? number phone Answer Answer a call Place a call Go off-hook before or after dialing a number. Back Return to the previous Help topic QUICK REFERENCE Redial a number Press Redial. Or press the Barge Add yourself to a call on a shared Navigation button while line on-hook to see your CallBack Receive notification when a busy Placed Calls log. extension becomes available Switch to handse
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Video enabled (SCCP only) iDivert Divert or redirect a call to a voice Phone Screen Icons message system Call Forwarding enabled Feature assigned to button Join Combine existing calls to create a conference Mobility assigned to button Call on hold; remote call on hold Links View related Help topics Hold assigned to button Main Display the Help main menu Connected call Conference assigned to button MeetMe Host a Meet-Me conference call Incoming call more Display additional softkeys Transfer ass
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Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 4 Connecting Your Phone 1 An Overview of Your Phone 1 Understanding Buttons and Hardware 1 Understanding Lines and Calls 6 Understanding Line and Call Icons 7 Understanding Phone Screen Features 8 Choosing Phone Screen Items 9 Clean
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Using Hold and Resume 6 Using Mute 7 Switching Between Multiple Calls 8 Switching an In-Progress Call to Another Phone 8 Viewing Multiple Calls 9 Transferring Calls 10 Sending a Call to a Voice Message System 11 Forwarding Calls to Another Number 11 Using Do Not Disturb 13 Making Conference Calls 13 Using Conference Features 14 Using Conference 14 Using Join 15 Using cBarge 16 Using Meet-Me 16 Viewing or Removing Conference Participants 17 Placing or Receiving Int
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Using Cisco Extension Mobility 12 Managing Business Calls Using a Single Phone Number 14 Using a Handset, Headset, and Speakerphone 1 Using a Handset 1 Using a Headset 1 Using a Speakerphone 2 Using AutoAnswer with a Headset or Speakerphone 3 Changing Phone Settings 1 Customizing Rings and Message Indicators 1 Customizing the Phone Screen 2 Using Call Logs and Directories 1 Using Call Logs 1 Directory Dialing 3 Using Corporate Directory on Your Phone 4 Using Personal
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Understanding Additional Configuration Options 1 Troubleshooting Your Phone 1 General Troubleshooting 1 Viewing Phone Administration Data 2 Using the Quality Reporting Tool 3 Cisco One-Year Limited Hardware Warranty Terms 1 Index 1 viii OL-22332-01
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Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the following table for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press on the phone when you need assistance. ? Review safety information See Safety and Performance Information, page 2. Connect your phone See Connecting Your Phone, pag
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Finding Additional Information • You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html � You can access the Cisco website at this URL: http://www.cisco.com/ � You can access the most current Licensing Information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic. html � Cisco international websites: Allows
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Getting Started Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Using External Devices When you use external devices with the Cisco Unifie
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Accessibility Features The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the features on these phones, see Accessibility Features for the Cisco Unified IP Phone 7900 Series. You can also find more information about accessibility at this Cisco website: http://www.cisco.com/web/about/responsibility/accessibility/index.html 4 OL-22332-01
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Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the following figure and table to connect your phone. 8 9 1 AUX 10/100/1000 SW 10/100/1000 PC 9 DC48V 3 7 2 6 5 4 1 2 DC adaptor port AC-to-DC power supply 3 AC power cord 4 Network port Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1 236377
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5 Access port 6 Handset port 7 Headset port Footstand button 8 9 Auxiliary port Removing the Hookswitch Clip (Required) Some phones ship with a clip to secure the hookswitch. Before you use your phone, remove the hookswitch clip (if present) from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset. Adjusting the Handset Rest (Optional) Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, because this adjustment
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Connecting Your Phone Adjusting the Footstand (Optional) To change the angle of the phone base, adjust the footstand while pressing the footstand button. Registering with TAPS After your phone is connected to the network, your system administrator may ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS may be used either for a new phone or to replace an existing phone. To register with TAPS, pick up the handset, enter the TAPS extension provided by y
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For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, go to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl 1. From the Enter Solution drop-down menu, choose IP Communications. The Select a Solution Category menu displays. 2. Choose IP Phone Headsets to see a list of Technology Development Program partners. If you want to search for a particular Technology Development Program partner, enter the name of the
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An Overview of Your Phone Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your Cisco Unified IP Phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports: � Acces
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Cisco Unified IP Phone 7975G 17 1 2 16 3 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone 7970G and 7971G-GE 16 17 1 2 3 4 5 6 7 8 9 15 14 13 12 11 10 2 OL-22332-01 186428 186549
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An Overview of Your Phone Cisco Unified IP Phone 7965G 17 1 2 16 3 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone 7945G 17 12 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3 186422 186421
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Item Description For more information, see... Programmable Depending on configuration, programmable � Understanding Lines 1 buttons buttons provide access to: and Calls, page 6 � Phone lines (line buttons) and � Basic Call Handling, intercom lines page 1 � Speed-dial numbers (speed-dial buttons, � Speed Dialing, page 1 including the BLF speed-dial feature) � Using a Shared Line, � Web-based services (for example, a page 5 Personal Address Book button) � Using BLF to � Call features
