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User Guide for the
® ®
Polycom SoundPoint IP 550 Phone
SIP 3.1
August, 2008 Edition
1725-12500-001 Rev. D
SIP 3.1
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Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, 2 Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V IU™, Visual Concert™, VS4000™, VSX™, and the industrial design of SoundStation are trademarks of Polycom
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About This Guide Thank you for choosing the SoundPoint IP 550 , a full-duplex, hands-free SIP desktop phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint IP 550 phone. As well, be sure to read the Parts Li
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User Guide SoundPoint IP 550 Phone iv
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii ® 1 Getting Started with Your SoundPoint IP 550 Desktop Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 ® Assembling Your SoundPoin
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User Guide SoundPoint IP 550 Phone Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17 Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19 Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19 Rejecting Calls . . . . . . . . . . . . . . .
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Contents Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8 ® 5 Troubleshooting Your SoundPoint IP 550 Desktop Phone . 5–1 Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3 Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . .
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User Guide SoundPoint IP 550 Phone viii
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1 Getting Started with Your ® SoundPoint IP 550 Desktop Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 550 desktop phone. The SoundPoint IP 550 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status. The SoundPoint IP 550 supports adv
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User Guide SoundPoint IP 550 Phone Parts List The following components are included in your SoundPoint IP 550 package: • Polycom SoundPoint IP 550 phone Directories Menu Applications Messages Conference Do Not Disturb Transfer Redial Hold • handset and handset cord • Phone Base 1 - 2
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® Getting Started with Your SoundPoint IP 550 Desktop Phone • Network / Power Cable • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. ® Assembling Your SoundPoint IP 550 Desktop Phone This section describes how to assemble your SoundPoint IP 550 phone: • Connect network and power source • Connect handset and headset (optional) • Attach phone base If your phon
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User Guide SoundPoint IP 550 Phone AC Power To connect the AC power: 1. Connect the supplied network cable between the LAN jack on the phone and the LAN port on the wall or hub/switch device port. 2. Connect the DC plug on the power adapter to the DC 24V jack marked on the phone. 3. Connect the country-specific AC cord to the power adapter. Power Adapter PC Connection (optional) (24V DC) Network Port Power over Ethernet Using a regular CAT5 cable (optional accessory from Polycom), the phone
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® Getting Started with Your SoundPoint IP 550 Desktop Phone To connect the PoE: • Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch. PC Connection (optional) IEEE 802.3af compliant PoE Hub/Switch (terminal or middpan) Connecting the Handset and Optional Headset To connect the handset and optional headset: 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end
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User Guide SoundPoint IP 550 Phone For information on supported headsets, go to www.polycom.com/support/voice and enter “Headset Compatibility List” in the Knowledge Base text box. Attaching the Base The phone base can be attached to the SoundPoint IP 550 in one of two ways: • As a desk mount • As a wall mount To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the bracket with their corresponding holes in the pho
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® Getting Started with Your SoundPoint IP 550 Desktop Phone 3. Snap them together to lock the base to the phone. To attach the base as a wall mount: 1. Place all cords in the recessed area above the modular jacks. 2. On the back of the phone, remove the key located behind the hookswitch 0 and reposition it so that the end tab (at a 45 angle) is facing up. 1 - 7
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User Guide SoundPoint IP 550 Phone 3. With mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included). The wall mount is not included in SoundPoint IP 550 package. Contact your system Note administrator if you require one. ® Registering Your SoundPoint IP 550 Desktop Phone Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that aft
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® Getting Started with Your SoundPoint IP 550 Desktop Phone ® Features of Your SoundPoint IP 550 Desktop Phone The features of your SoundPoint IP 550 phone are: Item Description 1 Message Waiting Alert for voice and text (instant) Indicator messages. 2 Arrow Keys Scroll through displayed information. Select a field of displayed data. Delete displayed data. 1 - 9
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User Guide SoundPoint IP 550 Phone Item Description 3 Feature Keys Access important features using these keys. Access to local directories and call lists. Access to special applications (contact system administrator). Allows connection with multiple other parties for a conference. Transfer of current call to third party. Dials most recently dialed party. Access local (your phone) and global (your organization) features. Access and manage text and voice messages. Cancels ringing and directs
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® Getting Started with Your SoundPoint IP 550 Desktop Phone Item Description 11 Speaker For ringer and hands-free audio output. 12 Soft Keys These keys are automatically labeled to identify their context-sensitive functions. 13 Graphic Display Shows information about calls, messages, soft keys, time, date, and other relevant data. • Caller display information—first party, second party, number of calls • Information display line (in order of precedence highest to lowest) • Popup text (fo
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User Guide SoundPoint IP 550 Phone Icons associated with the line keys appear on the graphic display and represent: Icon Description Registered line (solid) Registered shared line Unregistered line (outline) Voice mail/Text messages Speed dial Ringing Call in progress with HD Voice Call in progress Call Forward Do Not Disturb Conference Presence/Busy Lamp Field (BLF) 1 - 12
