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®
NBX Telephone Guide
Telephones
NBX 1102 Business Telephone
NBX 2102 Business Telephone
NBX 2102-IR Business Telephone
NBX 2101 Basic Telephone
Attendant Consoles
NBX 1105 Attendant Console
NBX Complement Attendant Software
http://www.3com.com/
Part No. 900-0079-01
Published: 09-2001
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3Com Corporation Copyright © 2001, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced 5400 Bayfront Plaza in any form or by any means or used to make any derivative work (such as translation, transformation, or Santa Clara, California adaptation) without written permission from 3Com Corporation. 95052-8145 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com
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CONTENTS ABOUT THIS GUIDE Conventions 8 Documentation 9 1 GETTING STARTED Setting Up Your Voice Mail 12 The NetSet Utility 13 Quick Reference Sheet 15 2 NBX BUSINESS TELEPHONES Telephone Buttons and Controls 18 Status Lights on the NBX Business Telephone 20 Programmable Access Buttons 21 3 NBX BASIC TELEPHONE Telephone Buttons and Controls 24 Status Icons on the NBX Basic Telephone 25 Programmable Access Buttons 26 4 VOICE MAIL Changing Your Password
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Greeting-Only Mailbox 36 Phantom Mailbox 37 Group Mailbox 37 5 STANDARD FEATURES Setting the Volume 40 Dialing a Call 40 Calling Inside Your Organization 40 Dialing an External Call 42 Redialing a Call 42 Answering a Call 42 Creating Your Call Forward Path 43 Placing a Call on Hold 44 Transferring a Call 44 Establishing a Conference Call 46 6 PERSONALIZING YOUR TELEPHONE Label Makers for Telephones 50 Ringer Tone 50 Speed Dials 51 O
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7 GETTING MORE FROM YOUR TELEPHONE SYSTEM Account (Billing) Codes 62 Caller ID 62 Internal and External Caller ID 62 Calling Line Identity Restriction (CLIR) 62 Call Pickup 63 Hunt Groups and Calling Groups 65 Call Park 68 Paging 69 Dialing a Call to a Remote Office 71 Bridged Extensions 72 Delayed Ringing 73 Pulse Dialing 73 8 ATTENDANT CONSOLES NBX 1105 Attendant Console 76 Complement Attendant Software 78 9 TELEPHONE INSTALLATION, MAINT
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ABOUT THIS GUIDE This guide is intended for anyone using NBX Telephones, the NBX 1105 Attendant Console, or the NBX Complement Attendant Software. It includes information about using the NBX Voice Mail system and the ™ NBX NetSet administration utility. If the information in the release notes (readme.pdf) on the Resource Pack CD differs from the information in this guide, follow the instructions in the release notes. How to Use Table 1 shows where to look for specific information in this g
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8 ABOUT THIS GUIDE Commonly Used Table 2 defines some commonly used words and phrases in this guide. Terms Table 2 Commonly Used Terms Administrator The person who is responsible for maintaining your 3Com Networked Telephony Solution. Receptionist In this guide, “receptionist” refers to the person who answers the majority of the incoming telephone calls for an organization. In some office environments, this person may be a switchboard operator. User In this guide, “user” refers to a person
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Documentation 9 Table 4 Text Conventions Convention Description Screen display This typeface represents information as it appears on the display panel or on a computer screen. The words “enter” When you see the word ”enter” in this guide, you must and ”type“ type something, and press Return or Enter. Do not press Return or Enter when an instruction simply says ”type.“ Words in italics Italics are used to: Emphasize a point. Denote a new term at the place where it is defined in the text
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10 ABOUT THIS GUIDE of your screen. When you log in as an administrator, you can also see the NBX Administrator’s Guide. Comments on the Your suggestions are important to us. They help us to make our Documentation documentation more useful to you. Send e-mail comments about this guide or any of the 3Com NBX documentation and Help systems to: NBX_Techpubs_comments@3com.com Include the following information with your comments: Document title Document part number (found on the front or back
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GETTING STARTED 1 The first time that you use your NBX telephone, you are prompted to set up your voice mailbox. After you have initialized your mailbox and password, you may want to browse through the NetSet utility, which is described later in this chapter. This chapter covers these topics: Setting Up Your Voice Mail The NetSet Utility Quick Reference Sheet
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12 GETTING STARTED Setting Up Your Pick up the handset on your telephone and follow the voice prompts to Voice Mail set up these voice mail features: Your Password — When your telephone is first installed, your voice mailbox has no password. To prevent anyone else from listening to your messages, you must set a password. Your Name Announcement — Your name announcement identifies your mailbox to callers who use the internal telephone directory. Your Personal Greeting — Your personal gr
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The NetSet Utility 13 The NetSet Utility Using the NetSet utility, which is part of the NBX system software, your administrator manages and configures system-wide telephone settings along with many of your personal telephone settings and permissions. As a telephone user, you can use the NetSet utility to: View and change your telephone’s personal settings, such as speed dials, ringer tone, and where you want your calls to go when you cannot answer them (the call forwarding path). View th
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14 GETTING STARTED Figure 1 NBX NetSet Login Screen with Password Dialog Box 4 Type your user name, which is always your 3-digit or 4-digit telephone extension. 5 Type your voice mail password, and click OK. 6 The Personal Settings window appears and displays the User Information tab. The NetSet password is the same password that you use for accessing your voice mail. You can change your password using your telephone or in the NetSet utility. NetSet Utility The buttons at the lower righ
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Quick Reference Sheet 15 The shortcut icons on the lower left of the browser screen link you to the following features of the Personal Settings window: One-touch Speed Dials Off-Site Notification Telephone Guide online Quick Reference To open and print a copy of the Quick Reference Sheet for voice mail Sheet features and for your NBX Telephone: 1 Log in to the NetSet utility. 2 Click Telephone Quick Reference. You need to have Adobe Acrobat Reader 3.0 or 4.0 installed on your computer to use
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16 GETTING STARTED
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NBX BUSINESS TELEPHONES 2 You can manage some of the features of your telephone on the telephone itself. This chapter describes the buttons, controls, and features on the following telephones: NBX 1102 Business Telephone NBX 2102 Business Telephone NBX 2102-IR Business Telephone Unless otherwise noted, the features discussed in this chapter apply to all NBX Business Telephones and to the SuperStack 3 NBX, NBX 100, and NBX 25 Networked Telephony Solutions. For a description of the feat
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18 CHAPTER 2: NBX BUSINESS TELEPHONES Telephone Buttons Figure 2 shows buttons and controls on the NBX Business Telephone. and Controls Figure 2 NBX Business Telephone (Model 2102-IR Shown) 5 1 26 3 4 78 9 10 a–f 20 11 12 13 14 15 16 19 17 18 The NBX Business Telephones have these features: 1 Handset 2 MSG (Message) button — Accesses your voice mail messages through the Voice Mail System. See “Listening to Messages” in Chapter 4. 3 Display panel — Provides telephone status messages, Caller ID
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Telephone Buttons and Controls 19 5 Soft buttons —Allow you to select names from the internal user directory. “Calling Inside Your Organization” in Chapter 5. The buttons, from left to right, are: Slct (Select) Back (reserved for future use) Exit 6 Telephone key pad 7 Scroll buttons — Allow you to scroll through user names in the internal user directory. See “Calling Inside Your Organization” in Chapter 5. 8 Program button — Reserved for future use. 9 Programmable Access buttons with in
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20 CHAPTER 2: NBX BUSINESS TELEPHONES 18 Infrared Port (NBX 2102-IR Telephones only) — Receives infrared signals from a handheld device running the Palm Operating System. See “Palm Integration” in Chapter 6. 19 Mute button — Enables you prevent callers from hearing what you are saying during a telephone call. Press Mute button to turn off the telephone’s microphone when you are using handset or when your telephone is in speaker phone mode. To deactivate the Mute feature, press Mute button
