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Release Notes for 3Com Asterisk Appliance
Release 1.4.0.14.3
February 29, 2008
Important Information .............................................................................................................................2
Updating the 3Com Asterisk Appliance to Release 1.4.0.14.3...........................................................2
Supported Browsers ...................................................................................................................
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Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 2 The 3Com Asterisk Appliance is a stand-alone PBX, which runs a specially enhanced version of the Asterisk software. It is suitable for the desktop or mounting in a typical network closet or restricted access location. The 3Com Asterisk Appliance is ideal for small office environments. The 3Com Asterisk Appliance can function not only as a PBX, but also as a voice mail server, IVR server, conferencing server, VoIP ATA, or
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Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 3 Supported Browsers To access the 3Com AsteriskGUI, use the Firefox browser, Release 1.5 or a later release. Note: If you exit the browser, a new browser session might not require a user to provide login information and allows full access to the 3Com AsteriskGUI. To ensure that users are required to provide a username and password each time a new browser window opens: 1 From the Firefox toolbar, click Tools > Options. 2
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Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 4 Calling Queues From the Call Queues tab in the 3ComAsteriskGUI, you can create multiple calling queues and also assign multiple agents as members of those calling queues. Before you can assign an agent to a calling queue, you must enable the Is Agent field that corresponds to the agent’s user extension on the Users page. For agents to receive calls as members of a calling queue, they must first log in to the calling qu
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Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 5 You can now receive calls made to the calling queues. To log out of the calling queues: 1 Dial the Agent Callback Login Extension. 2 At the prompt, enter your extension. 3 At the prompt, enter your password. 4 At the prompt for a new extension, press #. 5 Wait for the system to indicate you are logged out as an agent. Modifying Configuration Files If you have opened a configuration (.cfg) file from the Linux shell, m
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Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 6 3 Copy the bootloader image to an FTP server if you do not have access to the image from a public FTP server. 4 Use the bootloaderupdate command to download the image from the server on which the image resides: root:~> bootloaderupdate tftp The following is an example of the bootloader command: root:~> bootloaderupdate tftp 123.45.12.34 app.ldr-dgm-1.0.3.2-3com-r1.4.0.11.3 Downloading app.ld
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Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 7 e) Select the image file that is on your PC and then click Upload Image. f) Reboot the appliance. 4 If you have been provided with a software file name and a TFTP server address: a) Click the TFTP Server radio button. b) Type the software file name and TFTP server address in the dialog boxes. c) Click Go. 5 If you downloaded the image to your PC: a) In the Upload a new image section, click Browse. b) Select the loca
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Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 8 Data bits – 8 Parity – None Stop bits – 1 Flow Control – None SSH The default root password for SSH is digium. b) Create or edit the custom.cfg file, which resides in the var/lib/asterisk/sounds/phoneprov_configs/ folder on the CompactFlash card. The custom.cfg file is in xml format and specifies the user-defined settings that will be provided to all phones that use the appliance. The following shows the conte
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Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 9 Baud Rate – 57600 Data bits – 8 Parity – None Stop bits – 1 Flow Control – None SSH The default root password for SSH is digium. 3 Copy the telephone image file to an FTP server if you do not have access to the image file from a public FTP server. 4 Use the 3com-get-phoneimage command to download the image from the server on which the image resides: root:~> 3com-get-phoneimage The f
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Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 10 You can also copy the Polycom custom configuration (if it exists) and image files from the 3Com Asterisk Appliance and configure a boot server on your PC. The files are available at: /var/lib/asterisk/phoneprov/polycom.xml /var/lib/asterisk/sounds/phoneprov_configs/custom.cfg You can then configure the Polycom telephone to use the boot server to acquire the correct image files rather than use the 3Com Asterisk Appliance
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Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 11 6 Click the Options tab and then click the Advanced button, which reveals the File Editor tab on the toolbar column. 7 Click the File Editor tab, click the Config Files drop-down menu, and then select extensions.conf. 8 Scroll through the extensions.conf file until you reach the incoming calling rule context (for example, DID_trunk_3). This is an example of what you might see: include=default exten=_+X.,1,Goto(
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Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 12 Incoming calls with a DID in the range 5551231000 -1199 first match on line 9. The first plus sign (+) character in the DID is stripped. Then, the incoming calls match on line 7, where a 9 replaces the plus sign (+) in the caller ID. Then, the incoming calls match on line 8, where the first seven digits from the remaining DID (that is, 1555123XXXX) are stripped and the calls are routed to extension XXXX (that is, to
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Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 13 exten = _s-.,1,NoOp root:~> If Bandwidth assigns a DID range of 5551231000 -1199, the caller ID for all outgoing calls typically is a number from the above range with the characters +1 prepended. For example, if a user at extension 1010 dials out, the caller ID would be +15551231010. Note that this meets Bandwidth's requirements.
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Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 14 Problems Corrected in R1.4.0.14.3 • 3Com telephones display time in 12-hour UTC format. The time that a 3Com telephone displays on its LCD is based on the default time zone setting on the 3Com Asterisk Appliance (click Networking on the left navigation tab and then click the TimeZone button). If you change time zone information, you must reboot the 3Com Asterisk Appliance and the 3Com telephone. (ID 49063) Problems Cor
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Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 15 host=connect01.voicepulse.com If it is not already included, add this line: fromuser= (ID 48964) • If you use the 3Com Asterisk CLI to turn on debug logging or set a high verbosity level, the performance of the 3Com Asterisk Appliance can be adversely affected. • Unless there is a valid reason, such as validating configuration changes or call flows, do not use the 3Com Asterisk CLI asterisk –r
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Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 16 Documentation Comments As we work to make the documentation easier for you to use, we invite you to send us your feedback on errors that you find in the books and Help systems, and also on areas that you would like to see explained more fully. Please send your documentation comments to us at the following address: Voice_TechComm_Comments@3com.com IMPORTANT: As always, please address all questions about the 3Com Asteris
