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Maintenance and Service Guide
HP Compaq Pro 4300 Small Form Factor
Business PC
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© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or om
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About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information. iii
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iv About This Book
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Table of contents 1 Product Features ............................................................................................................................................ 1 Standard Configuration Features ......................................................................................................... 1 Front Panel Components ..................................................................................................................... 2 Rear Panel Components ..............
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5 Identifying the Chassis, Routine Care, and Disassembly Preparation .................................................... 19 Chassis Designations ......................................................................................................................... 19 Small Form Factor (SFF) ................................................................................................... 19 Electrostatic Discharge Information .................................................................
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Installing DIMMs ................................................................................................................ 44 Removing or Installing an Expansion Card ........................................................................................ 46 Cable Management ............................................................................................................................ 53 Drives ..................................................................................
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Before You Call for Technical Support ............................................................................................... 96 Helpful Hints ....................................................................................................................................... 97 Solving General Problems .................................................................................................................. 99 Solving Power Problems ............................................
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1 Product Features Standard Configuration Features The HP Compaq Small Form Factor features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). NOTE: The Small Form Factor computer can also be used in a tower orientation. For more information, see Using the Small Form Factor Computer in a Tower Orientation on page 85 in this guide. Figure 1-1 Small Form Factor Configur
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Front Panel Components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Figure 1-2 Front Panel Components Table 1-1 Front Panel Components 1 5.25-inch Optical Drive 6 USB (Universal Serial Bus) Ports 2 Optical Drive Activity Light 7 Microphone Connector 3 Optical Drive Eject Button 8 3.5-inch Media Card Reader (optional) 4 Dual-State Power Button 9 Hard Drive Activity Light 5 Power On Light 10 Headphone Connector NOTE: The Power On Light is
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Rear Panel Components Figure 1-3 Rear Panel Components Table 1-2 Rear Panel Components 1 RJ-45 Network Connector 6 DVI-D Connector 2 VGA Monitor Connector 7 PS/2 Mouse Connector (green) 3 Serial Connector 8 PS/2 Keyboard Connector (purple) 4 Power Cord Connector 9 Line-Out Connector for powered audio devices (green) 5 Universal Serial Bus (USB) 10 Line-In Audio Connector (blue) NOTE: An optional second serial port and an optional parallel port are available from HP. The monitor connectors on t
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Serial Number Location Each computer has a unique serial number and product ID number in the location shown below. Keep these numbers available for use when contacting customer service for assistance. Figure 1-4 Serial Number and Product ID Location 4 Chapter 1 Product Features
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2 Installing and Customizing the Software If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. NOTE: If the computer was shipped with Windows Vista or Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fi
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3. Select the All Programs menu. 4. Click on the Windows Update link. In Windows Vista and Windows 7, the Windows Update screen appears. Click view available updates and make sure all critical updates are selected. Click the Install button and follow the instructions on the screen. In Windows XP, you will be directed to the Microsoft Windows Update Web site. If you see one or more pop-up windows that ask you to install a program from http://www.microsoft.com, click Yes to install the program. Fo
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Accessing Disk Image (ISO) Files There are disk image files (ISO files) included on your PC that contain the installation software for additional software. These CD image files are located in the folder C:\SWSetup\ISOs. Each .iso file can be burned to CD media to create an installation CD. It is recommended that these disks be created and the software installed in order to get the most from your PC. The software and image file names are: ● Corel WinDVD SD and BD – installation software for WinDV
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3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices. ● Select Post Messages Enabled or Disabled to ch
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Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: 1. Turn on or restart the computer. 2. Press Esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: If you do not press Esc at the appropriate time, you must restart the computer and again press Esc when the monitor light turns green to access the
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Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-1 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2/L3) ● Installed memory size/speed, number of channels (single or dual) (if applicable) ● Integrated MAC address for embedded, enabled NIC (if applicable) ● System BIOS (includes family name and version) ● Chass
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Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware, and serial number. USB: Model and size. CD-ROM: Model, firmware, and serial number. Diskette: Model.
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Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. Power-On Password Allows you to set and enable a power-on password. The power-
