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HP ProLiant ML310e Gen8 Server
Maintenance and Service Guide
Abstract
This document is for an experienced service technician. It is helpful if you are qualified in the servicing of computer equipment and trained in
recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.
Part Number: 682265-001
September 2012
Edition: 1
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© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft® and Windows® are U.S. registered trademarks of Microso
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Contents Customer self repair ...................................................................................................................... 6 Parts only warranty service ............................................................................................................................ 6 Illustrated parts catalog ............................................................................................................... 16 Mechanical components .........................
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HP Trusted Platform Module......................................................................................................................... 60 Troubleshooting .......................................................................................................................... 61 Troubleshooting resources ........................................................................................................................... 61 Diagnostic tools ................................
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Before you contact HP ................................................................................................................................ 85 HP contact information ................................................................................................................................ 85 Acronyms and abbreviations ........................................................................................................ 86 Documentation feedback ............................
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Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory—Parts for which customer self repair is man
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Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le t
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In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la re
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defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter (http://www.hp.com/go/selfrepair). Parts-only Warranty Service (Garanties
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enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica,
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Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair). Garantieservice "Parts Only" Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen. Voor de Parts Only garantieservice is vervanging door CSR-o
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No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Customer self repair 12
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Customer self repair 13
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Customer self repair 14
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Customer self repair 15
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Illustrated parts catalog Mechanical components Item Description Spare part number Customer self repair (on page 6) 1 Access panel 686751-001 Mandatory 1 1 RPS cage 686665-001 Mandatory 2 1 Four-bay LFF drive cage 686745-001 Mandatory 3 1 SFF drive blank 670033-001 Mandatory 4 1 LFF drive blank 675039-001 Mandatory 5 1 Air baffle 686752-001 Mandatory 6 1 Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be ch
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2 Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit. 3 No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'applique
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Illustrated parts catalog 18
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System components Item Description Spare part Customer self repair number (on page 6) Optical drives — — 7 1 a) SATA DVD-ROM drive 624591-001 Mandatory 1 b) SATA DVD-RW drive* 624592-001 Mandatory 1 Front I/O module 691939-001 Mandatory 8 1 Eight-bay SFF hot-plug drive cage assembly 686753-001 Mandatory 9 1 Eight-bay SFF hot-plug drive backplane 686759-001 Mandatory 10 1 Four-bay LFF hot-plug drive backplane 686756-001 Mandatory 11 1 Four-bay LFF non-hot-plug drive brack
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Item Description Spare part Customer self repair number (on page 6) 1 d) 3 TB, 6G hard drive* 628183-001 Mandatory Non-hot-plug drives, SAS — — 1 a) 450 GB, 6G hard drive* 517353-001 Mandatory 1 b) 600 GB, 6G hard drive* 517355-001 Mandatory Hot-plug drives, SATA — — 1 a) 100 GB, 3G MLC solid state drive* 653968-001 Mandatory 1 b) 200 GB, 3G MLC solid state drive* 653969-001 Mandatory 1 c) 400 GB, 3G MLC solid state drive* 653970-001 Mandatory 1 e) 500 GB, 6G hard dri
