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AT&T
®
Communications System
DEFINITY
Generic 1 and Generic 3
8503T Voice Terminal
User's Guide
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NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no resposibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT AT&T Customer Information Center Contact: 2855 North Franklin Road P.O. Box 19901 Indianapolis, Indiana 46219 1 800 432-6600, In Canada: 1 800 255-1242 Order: Document
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Contents 1 Your ISDN 8503T Voice Terminal What the Features Do 4 Phone Features 4 5 Switch Features 7 How to Use the Features 7 Special Instructions for General Use 7 Conventions Used in Procedure Descriptions 8 Quick Reference Lists 9 Phone Features 9 Answering and Placing a Call 10 Conference 10 Drop 11 Hold 12 Memory Dialing 13 Message 13 Mute 13 Redial 14 Select Ring (and Ringer Volume) 15 Self-Test 16 Transfer 17 Switch Features 17 Special Instructions 18 Abbreviated Dialing 19 Automatic Ca
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Your ISDN 8503T Voice Terminal The ISDN 8503T voice terminal is comprehensively equipped so that you can make the best use of the many features of the AT&T DEFINITY® Communications System. Familiarize yourself with your 8503T voice terminal by looking over Figure 1 and reading the explanations on the next couple pages. Designation card Line jack (on back of voice terminal) Handset Call appearance Feature buttons Message light Adjunct jack Volume control button (on back of voice terminal) Mute bu
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Starting at the right of Figure 1 and continuing clockwise: Designation card For noting the extension of your voice terminal or the feature that the appropriate button can access, and for labeling memory-dialing location assignments. On the back of the designation card are instructions for programming memory-dialing locations, changing the ringing pattern on your voice terminal, and adjusting the loudness of the tone ringer. Line jack For connecting a line cord to your voice terminal. (on back o
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Drop/Test button For disconnecting from a call or dropping the last party added to a conference call (the Drop feature); or, with [ Program ] , testing the ringer and lights on the voice terminal (the Self-Test feature). This button is labeled [ Drop ] Hold button A red button used for putting calls on hold. Handset cord jack Located on the back of the voice terminal. For (on back of voice terminal) connecting the handset cord to your voice terminal. This jack is labeled Transfer/Pause button Fo
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What the Features Do The following lists 19 voice features and briefly explains what each one does and how you might want to use it. The features in this guide have been divided into 2 categories: ● Phone Features Those voice terminal features that you can use immediately no matter which communications system your voice terminal is connected to. The first 10 features listed here are Phone features. ● Switch Features Those features that you can use only with a DEFINITY Communications System and i
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Self-Test Activates the lights and ringer on your voice terminal. Use when you want to test the operation of the lights, ringer, and dial pad keys. Transfer Transfers a call from your voice terminal to another extension or outside number. Use when your caller needs to speak further with someone else. Note: Calls from an outside number to your voice terminal can be transferred only to an extension, not to another outside number. Switch Features Abbreviated Dialing Allows you to store sel
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Send All Calls Temporarily sends all your calls to the extension of a person designated to answer them when you cannot (perhaps a secretary or receptionist). Use when you will be away from your desk for awhile, or when you do not wish to be interrupted by voice terminal calls. Voice Message Retrieval Gives you messages (via computerized voice) left for you through Leave Word Calling or as typed by a covering user. If authorized by your System Manager, you may also retrieve messages for one
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How to Use the Features The procedures which follow give short, step-by-step instructions for using each feature. For your convenience, features are listed alphabetically. Special Instructions for General Use As you operate the features assigned to your voice terminal, keep in mind the following general rules. ● Follow carefully all the steps listed in the procedure for the particular feature you are using. ● If you receive an intercept tone (high-pitched, alternating high and low tone) while at
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[feedback tone] The tone that appears in brackets directly across from a procedural step indicates what you should hear from your handset after successfully performing that step. Feedback tones may also be included in the bullet listing of resulting light indications and tones after an individual step has been completed. For a list of tones and their meanings, see the section titled Tones and Their Meanings. Quick Reference Lists At the end of this booklet is a set of quick reference lists. Use
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Phone Features The following features can be used immediately, no matter which communications system your 8503T voice terminal is connected to. To the right of each Phone Feature is a box marked with a check [ ✓ ]. This check indicates that you can use any of these features immediately, without any help from your System Manager. Answering and Placing a Call [ ✓ ] To answer a call Pick up handset 1 ● Green light goes on steadily (below red light) at the appropriate call appearance button Note: If
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Conference [ ✓ ] To add another 1 While on a call, press [ Conf ] to add next party party to a call ● Current call is put on hold ● Red light next to [ Conf ] flutters ● An idle call appearance button is automatically selected for placing a call to another party Note: If an idle call appearance is not automatically selected, press one of your own choice. 2 When you hear dial tone, dial the number of the party you want to add to the conference call 3 Press [ Conf ] when the next party answers ● L
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Hold [ ✓ ] Press [ Hold ] To place a call on hold 1 while you answer another ● Red light goes off and green light flutters next to call, place a call, or call appearance button perform another task ● Call is put on hold Note: If you put a conference call on hold, the other parties remain connected. 1 Press [ Hold ] to put the first call on hold To answer a new call while active on another ● Red light goes off and green light flutters next to call appearance button 2 Press call appearance button
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Memory Dialing [ ✓ ] To program a 1 While handset is on-hook, press [ Program ] memory-dialing number ● Red light next to [ Program ] goes on steadily Note: You can store one 2 Dial telephone number or extension that you want to telephone number on store (up to 16 digits) each of the dial pad or, if appropriate, press [ Redial ] to store the last buttons, numbered 1 number you dialed from the dial pad through 9, 0, * and #. Note: In order to insert a 1.5-second pause between sequences of the num
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[ ✓ ] Message 1 When your Message light is on, you have at least one To retrieve a message message. See your System Manager for retrieving when your Message light your messages. is on [ ✓ ] Mute 1 While on a call, press [ Mute ] To turn off the handset microphone so the other ● Red light next to [ Mute ] goes on party cannot hear you ● Other party on call cannot hear your conversation, but you can hear other party, if necessary Press [ Mute ] again 1 To reactivate handset microphone so other par
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Select Ring (and Ringer Volume) [ ✓ ] To select a personalized Note: Although the Conference/Ring button is labeled ringing pattern for your [ Conf ] , it is also used for selecting a personalized ring voice terminal for your voice terminal. 1 While handset is on-hook, press [ Program ] ● Red light next to [ Program ] goes on steadily 2 Press [ Conf ] ● Voice terminal plays current ringing pattern Press [ * ] to hear next ringing pattern 3 Note: There are 8 available ringing patterns from which
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[ ✓ ] Self-Test Note: Although the Drop/Test button is labeled To test the lights, ringer, Drop ] , it is also used to initiate a self-test of your [ and dial pad keys on your voice terminal. voice terminal Program ] 1 While the handset is on-hook, press [ ● Red light next to [ Program ] goes on steadily 2 Press [ Drop ] ● You hear a tone ● Red Message light goes on steadily 3 After you hear the tone repeated, press any button on the voice terminal ● The voice terminal emits a key click ● As y
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Transfer [ ✓ ] 1 To send a call to another Press [ Transfer ] extension or outside ● Present call is put on hold number ● Red light next to [ Transfer ] flutters 2 When you hear dial tone, dial number to which call is to be transferred (third party) ● Remain on line and announce call when third party answers If the number of third party is busy, there is no ● answer, or the person is unavailable, return to held call, continue the conversation, and then hang up. 3 If third party answers and will
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Switch Features Since your 8503T voice terminal is connected to a DEFINITY Communications System, you may be able to use some of the following features. Check with your System Manager to see which of these features have been assigned to your voice terminal. Special Instructions Before you use these procedures for the first time, read the general directions below for using the many features of the DEFINITY Communications System. Your System Manager can supply the information required. ● To the ri
