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Part No. P0607187 02
18 September 2003
CallPilot 100/150
Desktop Messaging
Installation and Maintenance
Guide
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2 CallPilot 100/150 Desktop Messaging Installation and Maintenance Guide Copyright © 2003 Nortel Networks All rights reserved. 2003. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The infor
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3 Contents Chapter 1 Requirements for installing Desktop Messaging . . . . . . . . . . . . . . . . . . . . . 7 About CallPilot Desktop Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Hardware requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Optional hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Software requirements . . . . . . . . .
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4 Contents Configuring Lotus Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Updating the Mail database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Updating the database automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Updating the database manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Configuring Internet Mail clients
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Contents 5 In sent messages digits or symbols appear instead of language-specific symbols 56 Messages remain in the subscriber’s Outbox . . . . . . . . . . . . . . . . . . . . . . . . . 57 The subscriber cannot send messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 The subscriber cannot send a CallPilot message . . . . . . . . . . . . . . . . . . . . . 57 Non-delivery notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 "Unkno
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6 Contents P0607187 02
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7 Chapter 1 Requirements for installing Desktop Messaging About CallPilot Desktop Messaging With CallPilot Desktop Messaging from subscribers can access their CallPilot mailbox from their personal computer. Subscribers can manage all their voice messages in one graphical interface. They can still access their mailbox from their telephone at any time. With CallPilot Desktop Messaging subscribers can: • listen to voice messages record and send voice messages forward and reply to voice messag
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8 Chapter 1 Requirements for installing Desktop Messaging Software requirements Integrated clients Integrated clients run with a corporate email server. You can use Desktop Messaging with one or more of these clients: Microsoft Outlook 98 in Corporate mode Microsoft Outlook 2000 Microsoft Outlook 2002 (XP) Lotus Notes 5.x, 6.x GroupWise 6.x Note: If you want to use Lotus Notes 6 you must have version 2.0 installed. To install Desktop Messaging for Lotus Notes, you must have manag
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Chapter 1 Requirements for installing Desktop Messaging 9 Where to get help USA and Canada Authorized Distributors - ITAS Technical Support Telephone: 1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#. If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#. Website: http://www.nortelnetworks.com/itas/ email: naitas@nortelnetworks.com Presales Support (CSAN) Telephone: 1-800-4NORTEL
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10 Chapter 1 Requirements for installing Desktop Messaging P0607187 02
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11 Chapter 2 Configuring your system for Desktop Messaging Before you install Desktop Messaging Before installing and using Desktop Messaging: In CallPilot Manager, make sure that the number of Maximum Outcalling Channels is enough to accommodate the expected CallPilot telephone player use. The Outcalling Channels value controls the number of simultaneous channels that can be used for outcalling. For information on setting the outcalling channels, refer to the CallPilot Manager Set Up and O
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12 Chapter 2 Configuring your system for Desktop Messaging Configuring IMAP/LDAP/SMTP servers for Desktop Messaging CallPilot supports IMAP/LDAP protocols, which let Desktop Messaging subscribers access their CallPilot mailboxes using Microsoft Outlook, Lotus Notes, Novell GroupWise, and selected third-party Internet mail clients: Microsoft Outlook Express, Netscape Messenger, and Qualcomm Eudora Pro. Each type of desktop client is configured and used slightly differently. To configure a
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Chapter 2 Configuring your system for Desktop Messaging 13 Configuring environments without a DNS The Domain Name System (DNS) is an Internet service that translates domain names into IP addresses. Because domain names are alphabetic, they are easier for subscribers to remember. The Internet is based on IP addresses. Every time you use a domain name, therefore, a DNS must translate the name into the corresponding IP address. For example, the domain name www.example.com can translate to 1
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14 Chapter 2 Configuring your system for Desktop Messaging P0607187 02
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15 Chapter 3 Installing and configuring Desktop Messaging It takes approximately 10 minutes to install CallPilot Desktop Messaging. Depending on the subscribers’ expertise, you can ask them to install Desktop Messaging on their computer. Installation information Before you install CallPilot Desktop Messaging on a subscriber’s computer: Make sure the subscriber’s computer has the correct hardware and software requirements. Refer to “Hardware requirements” on page 7 and “Software requirements”
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16 Chapter 3 Installing and configuring Desktop Messaging Uninstalling an earlier version of Desktop Messaging If the subscriber has Desktop Messaging 1.06 or earlier on their computer, uninstall it before you do the installation procedure. To uninstall a previous version of Desktop Messaging 1 Quit any open applications, including the Desktop Messaging installation program. If you use Microsoft Outlook, it can take an additional minute or two for the mail services to shut down. 2 Click th
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Chapter 3 Installing and configuring Desktop Messaging 17 Installing Desktop Messaging You install Desktop Messaging from the CallPilot 100/150 Documentation and Client Software CD. Be sure to install the version of Desktop Messaging that is right for your system. Refer to: “Choosing which version of Desktop Messaging to install” on page 17. “Installing Desktop Messaging version 2.0” on page 18 “Installing Desktop Messaging version 1.07” on page 24 Choosing which version of Desktop Me
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18 Chapter 3 Installing and configuring Desktop Messaging Installing Desktop Messaging version 2.0 1 Load the CallPilot 100/150 CD in the CD-ROM drive of your computer. 2 Double-click the CD folder and double-click the Optional Software folder. 3 Double-click the Desktop Messaging folder. 4 Double-click the folder for the 2.0 version of Desktop Messaging. 5 Double-click the setup.exe icon. The setup program starts and the Welcome window appears. 6 Click the Next button. The Language screen a
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Chapter 3 Installing and configuring Desktop Messaging 19 8 Click the Next button. The Destination Folder screen appears. 9 Click the Next button to accept the default directory, or click the Browse button if you want to locate other destination folders, and select the folder you want to install Desktop Messaging in. Nortel Networks recommends that you install Desktop Messaging in the default folder. 10 Click the Next button. The E-Mail Client screen appears. CallPilot Desktop Messaging In
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20 Chapter 3 Installing and configuring Desktop Messaging 11 Select the check boxes for the email clients that you use. Internet Mail clients include Microsoft Outlook Express, Microsoft Outlook in Internet mail mode, Netscape Messenger, and Qualcomm Eudora Pro. Notes: If you want to install Outlook and GroupWise on the same computer, you must follow the procedure “If you are Installing Desktop Messaging for Outlook and GroupWise” on page 16. If you are using Outlook in Internet Mail
