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Software 5.0.0 | August 2013 | 1725-49090-001 Rev C
USER GUIDE
® ®
Polycom VVX 400 and 410 Business Media Phones
Polycom, Inc. 1
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Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Copyright ©2013, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. 6001 America Center Drive San Jose, CA 95002 USA Trademarks Polycom®, the Polycom logo and the names and marks associated with Polycom p
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Contents About This Guide ...................................................................................................... 6 Conventions Used in this Guide ..................................................................................................... 6 Terms and Writing Conventions ....................................................................................................... 6 Information Elements .......................................................................
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Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Managing Conference Calls .......................................................................................................... 32 Initiating Conference Calls ............................................................................................................. 32 Holding and Resuming Conference Calls ...................................................................................... 33 Ending Conference Ca
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Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Logging In and Out of a Phone ...................................................................................................... 74 Placing Calls from Phones that are in the Logged-Out State ........................................................ 75 Changing Your Password .............................................................................................................. 75 Locking Your Phone ..............
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About This Guide This guide uses a number of conventions that help you to understand information and perform tasks. Conventions Used in this Guide This user guide contains terms, graphical elements, and a few typographic conventions. Familiarizing yourself with these terms, elements, and conventions to help you successfully perform tasks. Terms and Writing Conventions The Phone/your phone These terms refer to either the VVX 400 or VVX 410 phone. Unless specifically noted in this guide
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Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Icon A picture on the screen. There are two types of icons: Select to access a function, feature, setting, or application. For example, when you’re in Home view, select the New Call icon to place a call. Provides phone information or status only. Selecting this type of icon doesn’t access another function. For example, your phone displays an icon to indicate that you have a voicemail message to notify you of the c
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Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Name Icon Description Web Info Highlights supplementary information available online such as documents or downloads on support.polycom.com or other locations. Timesaver Highlights a faster or alternative method for accomplishing a method or operation. Power Tip Highlights faster, alternative procedures for advanced administrators already familiar with the techniques being discussed. Troubleshooting Highlight
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Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Getting Started This chapter contains general information about your phone that is helpful before you start using your phone. This chapter also describes phone hardware and phone views, and how to navigate menus and enter data. Using Basic Features This chapter describes all the basic features that your phone offers, such as how to add contacts and favorites, or transfer or forward calls. Using Advanced Features This
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Getting Started ® ® ® ® This user guide helps you to navigate and use your Polycom VVX 400 and the Polycom VVX 410 business media phones, gives you an overview of your phone and walks you through tasks so you can successfully use your phone to perform basic and advanced functions. This guide contains overview information for people just starting to learn about their VVX 400 or VVX 410 phone, or who have experience, but need a quick refresher. It is intended for beginner through advanced u
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Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Table 1: VVX 400 and 410 Hardware Features Feature Description Speaker Provides ringer and hands-free (speakerphone) audio output. Dialpad Enables you to enter numbers, letters, and special characters. You can also use the dialpad keys to select menu items that have index numbers. Security slot The connector on the back of your phone that enables you to attach a laptop cable lock to your phone so that you can secure it
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Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Troubleshooting: Why Can’t I Access a Certain View? The views you can access depend upon the number of calls your phone has, and whether your phone has an active call. If your phone is idle, you can access the Home and Lines view by pressing . If your phone has only one active call you can access Home and Lines view by pressing . If your phone has multiple calls, or one held call, you can access the Home, Lines, and
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Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Directories Enables you to access your Contact Directory, Favorites, Recent Calls list, Corporate Directory and Buddy Status List. Forward Sets up forwarding options for incoming calls on your line. DND Enables Do Not Disturb for your phone. When DND is enabled, your phone doesn’t ring and incoming calls go to voicemail. Settings Provides you with access to phone features and settings you can use to customize yo
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Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 In Lines view, you can press a line key to access the Dialer and view the number of active or held calls on your phone, as shown below. In Lines view, the phone line indicates the number active and held calls on your line. If the phone line has an active call, the call color is dark green, as shown below. If the phone line has one or more held calls, the call color is dark blue, as shown next. The number of total calls is
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Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 You can use the up and down arrow keys to highlight a call. When you select a call, available soft keys display for the call. Figure 6: Viewing Calls View Understanding Phone Icons and Status Indicators The VVX 400 and 410 has a number of icons that display on your phone screen. The following table displays the icons and indicators used on the VVX 400 and 410 phone screen. Table 2: Icons Used on the VVX 400 and 410
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Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Icon Description Icon Description Received call Presence status (Away) Missed call Presence status (Do Not Disturb) Favorite Presence status (Offline) Do Not Disturb enabled Presence status (No information) Navigating Your Phone Interface Your phone has a number of keys and soft keys you can use to navigate menus and phone views on your phone. The following table shows you how to use keys and
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Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 If you want to… Do this… Select a menu item or option Use the up and down arrow keys to highlight the menu item or option, and press Select. If the menu is numbered, press the dialpad key to enter the corresponding menu. For example, press 4 to enter the Backlight Timeout menu as shown above. Use * to page up and # to page down in the menus. Close an option box without Press the left arrow key or the Back soft key. s
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Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Options Available When You Select Mode Options Available When You Select Encoding Unicode (to store characters as double bytes) Cyrillic (for Russian characters) Using the Dialpad Keys You can use the dialpad keys on your phone console to enter field information. The following table shows you how to enter information in text fields using the dialpad and text options on your phone. Table 5: Entering Information on
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Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Registering the Phone Your system administrator configures your phone with the necessary parameters so that the phone is registered and ready to set up before you receive your phone. If your phone is not part of a large phone deployment, your phone is registered after you set up your phone. Make sure that you or your system administrator registers the phone before you set up and begin using your phone. Web Info: : Ho
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Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 3 From the Web Configuration Utility login screen, select User, enter the user password, and click Submit. The default user password is 123. The Web Configuration Utility Home screen is displayed. After you log into the Web Configuration Utility, you can begin setting up different features on your phone under Preferences. Polycom, Inc. 20
