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HP ProBook 6475b Notebook PC and
HP ProBook 6470b Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
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© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is su
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ................................................................................... 15 Display ................................................................................................................................. 15 Buttons and fingerprint reader (select models only) ................................
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Grounding guidelines .............................................................................................. 62 Electrostatic discharge damage .................................................................. 62 Packaging and transporting guidelines ........................................ 64 Component replacement procedures ........................................................................................ 66 Service tag .............................................................
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Using Advanced System Diagnostics ....................................................................... 131 Windows 7 ......................................................................................................................... 132 Starting Computer Setup ........................................................................................ 132 Using Computer Setup ........................................................................................... 132 Navigating and selec
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Using f11 recovery tools ......................................................................... 152 Using a Windows 7 operating system DVD (purchased separately) .............. 153 SuSE Linux (SLED) ................................................................................................................. 154 Creating backups .................................................................................................. 154 Backing up your information ................................
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1 Product description Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC Product Name HP ProBook 6475b Notebook PC √ HP ProBook 6470b Notebook PC √ ● Processors AMD® A10-4600M 3.20-GHz/2.30- √ GHz processor (4.0-MB L2 cache, 1600-MHz DDR3, quad core, 35 W) ● AMD A8-4500M 2.80-GHz/1.90-GHz processor (4.0-MB L2 cache, 1600- MHz DDR3, quad core, 35 W) ● AMD A6-4400M 3.20-GHz/2.70-GHz processor (1.0-MB L2 cache, 1600- MHz DDR3, dual core, 35 W) ● AMD A4-4300M 3.00-GHz/
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Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC ● Processors (continued) Intel® Quad Core® i7-3540M 3.00- √ GHz processor (SC turbo up to 3.70- GHz; 1600- MHz FSB, 4.0-MB L3 cache, 35 W) ● Intel Dual Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB, 4.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3380M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3360M 2.80-GHz processor (SC turbo up to 3.
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Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC Chipset (continued) Mobile Intel QM77 chipset √ Mobile Intel HM76 chipset Graphics AMD integrated universal memory √ architecture (UMA) graphics Support for DisplayPort 1.2 Support for dual-display ports through the dock ● Radeon® HD 7660G graphics on √ computer models equipped with an AMD A10-4600M 3.20-GHz/2.30- GHz processor ● Radeon HD 7640G graphics on computer models equipped with an AMD A8-4500M 2.80-GHz/1.9
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Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC ● Graphics (continued) Support for dual-display ports through √ docking station ● Support for DisplayPort 1.2 (only on computer models equipped with a graphics subsystem with discrete memory) ● Support for up to 4 displays through the APR (only on computer models equipped with a graphics subsystem with discrete memory) Panel ● 14.0-in light-emitting diode (LED), high- √√ definition+ (HD+), AntiGlare (AG), SVA (1600×90
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Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5- √√ mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Customer-accessible Serial ATA Supports the following hard drives: ● 750-GB, 7200-rpm, 9.5-mm ● 500-GB, 7200-rpm, 7.0-mm self- encrypting drive (SED) ● 500-GB, 7200-rpm, 7.0-mm ● 320-GB, 7200-rpm, 7.0-mm Solid-state drive Solid-state drive (SSD) mounts in the same √ bracket as
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Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC Optical drive Fixed √√ Serial ATA 12.7-mm tray load Supports the following optical drives: ● Blu-ray ROM DVD±RW SuperMulti DL Drive ● DVD±RW Double-Layer with SuperMulti Drive ● DVD-ROM Drive Supports zero power optical drive Audio and video Two stereo speakers √√ HD audio with SRS Premium Sound PRO √√ Integrated 720p HD webcam (supports no √√ camera option) Integrated dual-array microphone on √√ computer models eq
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Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC Wireless (continued) Integrated wireless local area network √√ (WLAN) options by way of wireless module Three WLAN antennas built into display assembly Support for the following WLAN formats: ● Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter ● Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter ● Intel Centrino Advanced-N 6205 Combo Adapter ● Intel Centrino Advanced-N 6205 WLAN module ● Intel Centrino Ultimate-N 6300 WL
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Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC External media Integrated 54-mm ExpressCard √√ cards Secure Digital (SD) flash media slot with push-push technology, supporting the following digital card formats: ● MultiMediaCard (MMC) ● MMC+ ● Secure Digital (SD) Memory Card ● SDHC ● SDXC Ports ● 1394a port √√ ● Audio-in (mono microphone) ● Audio-out (stereo headphone) ● Battery connector ● DisplayPort 1.2 (on computer models equipped with a graphics subsystem with
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Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC Keyboard/pointing Full-size keyboard with numeric keypad √√ devices (upper-left justified), dual-point, spill-resistant, chiclet-style, with durakeys Gesture support: MultiTouch gestures √√ enabled, two-finger scrolling, and pinch- zoom as default Taps enabled by default √√ Support for TouchPad with image sensor √√ Support for Windows 8 Indirect Touch √√ Power requirements Supports the following HP Smart AC adapte
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Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC Operating system Preinstalled: √√ ● Windows® 8 ML 64 with Microsoft Basics (Japan only) ● Windows 8 Professional 64 with Microsoft Basics (Japan only) ● Windows 8 Professional 64 DPK with Windows 7 Professional 64 and 32 (Japan only) ● Windows 7 Home Premium 64 and 32 with Microsoft Basics ● Windows 7 Professional 64 and 32 with Microsoft Basics ● Windows 7 Service Pack 1 ● FreeDOS ● SUSE Linux (SLED; People's Republi
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Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC Operating system Preinstalled with Microsoft Office: √√ (continued) (continued) ● Windows 8 Professional 64-bit DPK with Windows 7 Professional 64- and 32-bit with Office 2010 Business and Home (Japan only; requires configuration with Office Personal Japan 2010 app AV) ● Windows 8 Professional 64-bit DPK with Windows 7 Professional 64- and 32-bit with Office 2010 Personal (Japan only; requires configuration with Offic
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Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC Operating system Preinstalled with Microsoft Office: √√ (continued) (Continued) ● Windows 7 Home Premium 64- and 32-bit with Office Starter (not available in Japan) ● Windows 7 Home Premium 64-bit with Office 2010 Personal (only in Japan) ● Windows 7 Home Premium 64-bit with Office 2010 Home & Business (only in Japan) ● Windows 7 Home Premium 64-bit with Office 2010 Personal (only in Japan) ● Windows 7 Home Premium 64
